Let's see if we can figure out what is causing those crashes.

Please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

592145cb-f4e3-4d9a-b6cc-733982140909 95d531f7-783e-4564-82f4-411de14f7062 a8ebf250-04ab-473a-9913-4826e27fb52d 1efdf693-e69f-4cc4-bbe5-08b0e5223853 dff92abd-6e91-4623-8b62-0b84c7e0ed53

Only the first report has been submitted to the server and that shows a problem with the Shockwave Flash plugin,

• bp-592145cb-f4e3-4d9a-b6cc-733982140909

If the "bp-" prefix is missing then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself).

You can check for problems with current Shockwave Flash plugin versions and try this:

• check for updates for your graphics drive drivers
  https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
• disable hardware acceleration in the Flash plugin

See also:

• http://kb.mozillazine.org/Flash#Troubleshooting

In the address bar, type about:crashes. Note: If the report does not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

please fix my crashes report bp-9d6d68d8-2046-4035-a410-739342150204 2/4/2015 10:34 AM bp-a48413ed-75cf-4f69-8f85-36c712150204 2/4/2015 10:34 AM bp-69156efb-5fd1-4df7-b517-558bb2150204 2/4/2015 10:05 AM bp-636a9906-1981-4243-8d7d-0b2dd2150201 2/1/2015 5:06 PM bp-9626f27d-3b51-427a-acd2-26e4d2150130 1/30/2015 7:42 PM bp-c599cbfd-0fa0-4abe-b85c-d821a2150130 1/30/2015 5:52 PM bp-3db40e97-81ba-4c25-9fec-475222150130 1/30/2015 5:37 PM bp-2dfea1a0-05c9-4552-8e8f-91aa22150130 1/30/2015 5:24 PM bp-ad85e575-58bc-43ba-a219-ad6692150130 1/30/2015 4:41 PM bp-7b37478f-256c-4c33-a262-d3ab92150130 1/30/2015 4:37 PM bp-b92acc74-3d43-4143-8030-a1edc2150130 1/30/2015 4:23 PM bp-7b9f3281-78e1-4b05-8d94-7c2902150130 1/30/2015 3:14 PM bp-e66fa0d0-2a10-4775-ad5c-2de572150130 1/30/2015 3:00 PM bp-fc925067-784a-4eda-bc15-266cd2150130 1/30/2015 3:00 PM bp-96c0a799-da0d-4bdb-8f4a-fb3f22150130 1/30/2015 2:58 PM bp-04d23342-5e49-4304-b5df-920602150130 1/30/2015 2:24 PM bp-a61a98fa-2880-4e27-83f7-a85212150130 1/30/2015 8:43 AM bp-c701bf8f-6b92-4e54-bdd5-380582150129 1/29/2015 4:58 PM bp-9d3a4eb2-7608-4016-862f-43f282150129 1/29/2015 4:36 PM bp-0e21f185-ed0b-49dd-a1b8-6410e2150129 1/29/2015 3:01 PM bp-6cdc0985-1299-476a-b392-c9ddd2150129 1/29/2015 12:17 PM bp-8b03b98f-508e-4574-a2b5-cdc432150129 1/29/2015 12:16 PM bp-a7632d8f-6682-4df8-b066-3c1002150129 1/29/2015 12:05 PM bp-e2e3dd41-4adf-4a0a-89a1-852e62150129 1/29/2015 11:58 AM bp-f2c560af-08f4-426b-b4b8-ff0d22150129 1/29/2015 11:58 AM bp-c7efcc56-2cf4-40ce-910c-00afa2150129 1/29/2015 8:47 AM bp-0a1fd6b0-8c31-402a-80d1-b57da2150129 1/29/2015 8:38 AM d08f6b0f-682a-4a8e-997c-d31eafbd7a23 11/6/2014 1:55 PM eee22670-3759-409a-918b-204e5de72ead 11/6/2014 1:54 PM a6bbc8b9-658b-46ad-96f3-ea7240eaad4d 11/6/2014 1:15 PM d843542c-6284-4ba9-b9e5-9b2bdba42c33 11/6/2014 1:12 PM 09cf41bf-57d8-4e8f-8d63-689514e75016 11/6/2014 1:12 PM 23218897-82b8-4201-b778-3357b318c263 11/6/2014 1:12 PM 25ad46e4-9655-4cd2-9904-5f381ec05069 11/6/2014 1:12 PM f402c8c9-bdc5-421c-af88-2ef8e83167c5 11/6/2014 1:12 PM 4d892729-f35c-436d-89bc-9a1fe8c29c3d 11/6/2014 1:12 PM f00c5ecf-82d1-4068-82db-9a40feceba07 11/6/2014 1:12 PM df5a58b5-ceff-4dfb-ab9f-5c5334b47d68 11/6/2014 1:12 PM d3b5f71e-5410-4316-ab41-796a616eedf1 11/6/2014 1:12 PM 2a2929de-18b6-4423-a2c5-474a018221b3 11/6/2014 1:12 PM 9198a451-635f-45f6-a586-ebeabcc1aca7 11/6/2014 1:11 PM f0a424c2-e449-4404-b23a-d3f478fca261 11/6/2014 11:32 AM

hastono has a thread at /questions/1045041

The crash report flagged these programs;

Process Type plugin Shockwave Flash Version:14.0.0.179

atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver

Signature NlsAnsiToUnicode

Security Issue: Update your Flash Player v16.0.0.296
https://www.adobe.com/products/flashplayer/distribution3.html

If you have problems with current Shockwave Flash plugin versions then check this:

• see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

• disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

• http://kb.mozillazine.org/Flash#Troubleshooting

Fred Please read. James said

hastono has a thread at /questions/1045041