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I cannot get Firefox to load my comcast emails. I can browse the web useing firefox, but it will not load my emails. how do I fix this?

  • 3 replies
  • 1 has this problem
  • 27 views
  • Last reply by newby36

newby36
newby36
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i have an i Mac, and I have been using Firefox for years. I recently started to have trouble loading my Comcast emails when i use Firefox. I am able to load my emails using yahoo and safari.. but not on Firefox. Is there anything i can do to fix this? i tried resetting firefox several times.. and at first it seemed to fix the problem, then after the first 5 minutes, it was back at not loading my emails. So I uninstalled firefox and reinstalled it.. but no luck at fixing the problem. Any ideas?

i have an i Mac, and I have been using Firefox for years. I recently started to have trouble loading my Comcast emails when i use Firefox. I am able to load my emails using yahoo and safari.. but not on Firefox. Is there anything i can do to fix this? i tried resetting firefox several times.. and at first it seemed to fix the problem, then after the first 5 minutes, it was back at not loading my emails. So I uninstalled firefox and reinstalled it.. but no luck at fixing the problem. Any ideas?

Chosen solution

try clearing your cache and cookies to see if it fixes the problem.Incase it doesn't,then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

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All Replies (3)

ishita
ishita
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Chosen Solution

try clearing your cache and cookies to see if it fixes the problem.Incase it doesn't,then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

newby36
newby36 Question owner
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@ ishita: I cleared my cookies and cache.. and still having the same problem. How do i start firefox in safe mode?

newby36
newby36 Question owner
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i figured out how to start firefox in safe mode.. and i figured out it was one of my add ons that was causing the problems. i removed it and now it is working just fine. Thank you very much!!!!!