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Firefox 32.0 hangs when choosing file to upload - IMAC

Posted

Attempting to upload file via yahoo mail or gmail to no avail. As soon as I click on upload file in either mail system Firefox hangs, cannot drag and drop either - must force quit to continue.

Any click in File Upload hangs Firefox.

Troubleshooting so far: Firefox safe mode Deselected hardware accelerator Firefox reset Other browsers do not work either - Safari or Chrome. Updated plug-ins Updated MAC Cleared download history OSX safe mode Ran TSM adware cleaner

Please let me know what I may be over looking to solve this issue. Thank you!

Attempting to upload file via yahoo mail or gmail to no avail. As soon as I click on upload file in either mail system Firefox hangs, cannot drag and drop either - must force quit to continue. Any click in File Upload hangs Firefox. Troubleshooting so far: Firefox safe mode Deselected hardware accelerator Firefox reset Other browsers do not work either - Safari or Chrome. Updated plug-ins Updated MAC Cleared download history OSX safe mode Ran TSM adware cleaner Please let me know what I may be over looking to solve this issue. Thank you!

Modified by etsiap

Chosen solution

Update, are popups blocked for these email sites when you try to attach a document. A bit ago there was a pop up blocker warning when I tried to attach an email to a gmail compose window. To add it to the exceptions list you can go to:

  1. "3bar" menu > Preferences > Content > Pop ups and click on "Exceptions..."
  2. Add the url here and reload the page to see if you can now add an attachment.
Read this answer in context 4

Additional System Details

Installed Plug-ins

  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.04
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:32.0) Gecko/20100101 Firefox/32.0

More Information

firefoxbob2 17 solutions 109 answers

Hi etsiap, looks like you have a lot of the basics covered. I would say just try fallowing this page . Go in order and use it like a check list. This is odd, let me know if this works.

Hi etsiap, looks like you have a lot of the basics covered. I would say just try fallowing this [http://mzl.la/NYkV1X page] . Go in order and use it like a check list. This is odd, let me know if this works.
cor-el
  • Top 10 Contributor
  • Moderator
17418 solutions 157373 answers

Did you check your security software to make sure that it isn't blocking the uploading?

Did you check your security software to make sure that it isn't blocking the uploading?

Question owner

Thanks for your suggestion. Unfortunately, all to no avail.

Thanks for your suggestion. Unfortunately, all to no avail.

Question owner

Yes, I checked that my security was not hampering uploading efforts.

Yes, I checked that my security was not hampering uploading efforts.

Question owner

New info. . . .

- I cannot upload files by way of composing an email and attempting to attach a file from the desktop. - I can drag a desktop item to an new e-mail message and upload (this did not work earlier). -I can use the e-mail client's upload feature as long as the file is not from the the desktop. -Anytime the desktop is accessed via Chrome, Safari, Firefox by way of gmail or yahoo's Attach File, the browser will hang. -If the attach file pop up defaults to the desktop because that is where the last file that was uploaded came from, the browser will hang just by choosing Compose and Attach File.

New info. . . . - I cannot upload files by way of composing an email and attempting to attach a file from the desktop. - I can drag a desktop item to an new e-mail message and upload (this did not work earlier). -I can use the e-mail client's upload feature as long as the file is not from the the desktop. -Anytime the desktop is accessed via Chrome, Safari, Firefox by way of gmail or yahoo's Attach File, the browser will hang. -If the attach file pop up defaults to the desktop because that is where the last file that was uploaded came from, the browser will hang just by choosing Compose and Attach File.
guigs 1072 solutions 11697 answers

Does this work if you download Java or Flash?

Does this work if you download Java or Flash?
guigs 1072 solutions 11697 answers

Chosen Solution

Update, are popups blocked for these email sites when you try to attach a document. A bit ago there was a pop up blocker warning when I tried to attach an email to a gmail compose window. To add it to the exceptions list you can go to:

  1. "3bar" menu > Preferences > Content > Pop ups and click on "Exceptions..."
  2. Add the url here and reload the page to see if you can now add an attachment.
Update, are popups blocked for these email sites when you try to attach a document. A bit ago there was a pop up blocker warning when I tried to attach an email to a gmail compose window. To add it to the exceptions list you can go to: # "3bar" menu > Preferences > Content > Pop ups and click on "Exceptions..." # Add the url here and reload the page to see if you can now add an attachment.

Question owner

Bingo! This solved my problem, "Add the url to pop up exceptions." No more crashing when I choose to attach a file via Yahoo or Google.

Thank you!

Bingo! This solved my problem, "Add the url to pop up exceptions." No more crashing when I choose to attach a file via Yahoo or Google. Thank you!

Modified by etsiap