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When prompted, drag the Firefox icon into the image of your Applications folder. Doesn't happen; what next?

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Trying to upgrade to latest version of Firefox as recommended. Have downloaded file as directed. Then nothing happens. Tried to add troubleshooter and got: "Troubleshooter 1.1a could not be installed because it is not compatible with Firefox 3.6."

Trying to upgrade to latest version of Firefox as recommended. Have downloaded file as directed. Then nothing happens. Tried to add troubleshooter and got: "Troubleshooter 1.1a could not be installed because it is not compatible with Firefox 3.6."

Additional System Details

Installed Plug-ins

  • Gecko default plugin
  • Runs Java applets using the latest installed versions of Java. For more information: Java Embedding Plugin. Run version test: Java Information.
  • iPhoto6
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Office Live Update v1.0
  • RealPlayer Plugin
  • Adobe Acrobat and Adobe Reader Plug-in for Web Browsers, Version 10.0.0
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Provides information about the default web browser
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Widevine Media Optimizer 6.0.0.12757
  • Shockwave Flash 14.0 r0

Application

  • User Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.9; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6

More Information

Application Basics
Name
Firefox
Version
3.6
Profile Directory
Show in Finder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Modified Preferences
Name
Value
accessibility.blockautorefresh
true
accessibility.typeaheadfind
true
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.history_expire_days_min
30
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://www.theglobeandmail.com/
browser.startup.homepage_override.mstone
rv:1.9.2
browser.tabs.warnOnClose
false
extensions.lastAppVersion
3.6
font.name.serif.x-western
Optima
network.cookie.prefsMigrated
true
places.last_vacuum
1406298641
print.macosx.pagesetup-2
PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
print.print_bgcolor
false
print.print_bgimages
false
print.print_command
print.print_downloadfonts
false
print.print_evenpages
true
print.print_in_color
true
print.print_margin_bottom
0.5
print.print_margin_left
0.5
print.print_margin_right
0.5
print.print_margin_top
0.5
print.print_oddpages
true
print.print_orientation
0
print.print_pagedelay
500
print.print_paper_data
0
print.print_paper_height
11.00
print.print_paper_size_type
1
print.print_paper_size_unit
0
print.print_paper_width
8.50
print.print_printer
print.print_reversed
false
print.print_scaling
1.00
print.print_shrink_to_fit
true
print.print_to_file
false
print.print_unwriteable_margin_bottom
56
print.print_unwriteable_margin_left
25
print.print_unwriteable_margin_right
25
print.print_unwriteable_margin_top
25
privacy.popups.showBrowserMessage
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.sanitizeOnShutdown
true
security.disable_button.openDeviceManager
false
security.warn_viewing_mixed
false

Tyler Downer
  • Top 25 Contributor
  • Moderator
1525 solutions 10623 answers

How to download and install Firefox on Mac download and install the latest version of Firefox.

[[How to download and install Firefox on Mac]] download and install the latest version of Firefox.
cor-el
  • Top 10 Contributor
  • Moderator
17347 solutions 156811 answers

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox application and save the disk image file to the desktop

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install Firefox.

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version. Download a new copy of the Firefox application and save the disk image file to the desktop *Firefox 31.0: https://www.mozilla.org/en-US/firefox/all.html *Trash the current Firefox application (open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re)install *Install the new version that you have downloaded *https://support.mozilla.org/kb/Installing+Firefox+on+Mac Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install Firefox. *http://kb.mozillazine.org/Profile_folder_-_Firefox