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New Sync not working (/questions/1007210)

Posted

Hi Using FF version 31 on windows 8.1 (work PC) and FF latest version on new mac (installed new yesterday). Imported bookmarks from Chrome and set up FF on mac. Installed FF on windows 8.1 today and logged in sync. Message that sync will start momentarily but hours later no activity - I assume this is a quick sync process. Please can you assist with a solution? Many thanks! Craig

Hi Using FF version 31 on windows 8.1 (work PC) and FF latest version on new mac (installed new yesterday). Imported bookmarks from Chrome and set up FF on mac. Installed FF on windows 8.1 today and logged in sync. Message that sync will start momentarily but hours later no activity - I assume this is a quick sync process. Please can you assist with a solution? Many thanks! Craig

Additional System Details

Installed Plug-ins

  • VLC media player Web Plugin 2.1.3
  • Google Update
  • Version 5.4.2.18903
  • Picasa plugin
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Citrix URL-Redirection Helper Plugin
  • Citrix Receiver Plugin (Win32)
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.3.133
  • The plugin allows you to have a better experience with Microsoft Lync
  • 5.1.20513.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • The plugin allows you to have a better experience with Microsoft SharePoint

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0

More Information

guigs 1072 solutions 11697 answers

Hi Craig(cknighton),

Could you please paste some of the error logs into a pastebin.mozilla.org for further investigation.

  • How do I turn on sync logs:
  1. Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks
  2. Restart Firefox and look at: about:sync-log
  3. Logs and error messages will be located here
Hi Craig(cknighton), Could you please paste some of the error logs into a pastebin.mozilla.org for further investigation. * How do I turn on sync logs: # Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks # Restart Firefox and look at: about:sync-log # Logs and error messages will be located here