Unable to connect to ANY account in Linux Mint 17 64bit ("Configuration could not be verified - is the username or password wrong?")
So after working all day to get my OS's working together I tried to use Thunderbird on my Linux Mint 17 64bit. Upon entering my details, Thunderbird claims that they are wrong. I have checked and verified several times that they are indeed right. I looked around and the closes I could find to anything helpful regarding my issue was a post about a similar issue on Linux Mint 16 64bit when all that was said was "reset gateway firewall" which is not exactly the most helpful thing. Either way, I both reset the whole router, and then even VERIFIED that nothing was blocked through it and as far as the linux firewall goes, I either have none or haven't enabled it as far as I know. I am quite new to Linux in general so I need something that is pretty easy to understand in terms of a fix, assuming anyone knows it. I would love to get this working as it is pretty much the last obsticle in my way. If anyone knows anything that might help, PLEASE share! Thanks!
Chosen solution
Configuration could not be verified
This seems to indicate a problem when setting up the account. But according to your Troubleshooting Information an account already exists. Please confirm what you're doing when getting this error.
I also have 2-step verification set up
Set up an application specific password as per Google instructions and use that. https://support.google.com/accounts/topic/28786?hl=en&ref_topic=3382253
Read this answer in context 👍 1All Replies (11)
Are you still trying to set up an account, or has the account already been set up, and you're struggling to get mail?
Sorry, I pressed the wrong button on my phone and it marked that as the solution, but I am trying to set up thunderbird for the first time ever. The email accounts I want to use are ones i have been using for years. I have already ensured that imap and pop are enabled on them as well, if that helps.
When running the new account wizard, does Thunderbird detect the correct settings for your account? If not choose 'Manual Configuration'. https://support.mozilla.org/en-US/kb/manual-account-configuration
Make sure you do have all the information needed from your email provider.
Done and done. Still no luck. Regardless of what I make the imap or smtp info, it doesn't change. Aside from that i have everything else set up but it still will not let me in.
Please post your Troubleshooting Information. Help (Alt-H) - Troubleshooting Information
What error message do you get?
Application Basics
Name: Thunderbird Version: 31.0 User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:31.0) Gecko/20100101 Thunderbird/31.0 Profile Directory: Open Directory
(Local drive) Application Build ID: 20140721092545 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports
Extensions Messaging Menu and Unity Launcher integration, 1.3.1, true, messagingmenu@mozilla.com
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 31.0
mailnews.database.global.datastore.id: b02782b5-7854-408c-8a35-6179e620664
mail.openMessageBehavior.version: 1
network.cookie.prefsMigrated: true
Graphics
Adapter Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Ivybridge Mobile
Vendor ID: Intel Open Source Technology Center
Device ID: Mesa DRI Intel(R) Ivybridge Mobile
Driver Version: 3.0 Mesa 10.1.0
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: cairo
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: none
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10.6
4.10.6
NSS
3.16.2 Basic ECC
3.16.2 Basic ECC
NSS Util
3.16.2
3.16.2
NSS SSL
3.16.2 Basic ECC
3.16.2 Basic ECC
NSS S/MIME
3.16.2 Basic ECC
3.16.2 Basic ECC
re :but it still will not let me in.
when you startup thunderbird, it will use the info to connect to server. What error message do you get...word for word?
Make sure your User Name = full email address.
re password: I notice you mention a phone. Do you use the Phone and the computer to access emails? Did you set up a two step verification process with gmail to access email using your phone?
The first answer is: "Configuration could not be verified - is the username or password wrong?" (neither are wrong). I do use my phone and computer to access emails (the email client on my phone) and I also have 2-step verification set up, yes.
Chosen Solution
Configuration could not be verified
This seems to indicate a problem when setting up the account. But according to your Troubleshooting Information an account already exists. Please confirm what you're doing when getting this error.
I also have 2-step verification set up
Set up an application specific password as per Google instructions and use that. https://support.google.com/accounts/topic/28786?hl=en&ref_topic=3382253
The account was at one point forced through but it was still broken, i deleted it and it still gives the error. I will try the app specific password and get back to you but it also gives the same problem for hotmail accounts that do NOT have 2-step verification so fingers crossed
Holy crap finally! The app specific password totally worked, thank you so much!!