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I get the following 2 errors 1) Error Loading Media: File Could Not Be Played & 2) html5: Video not properly encoded. What do I do to fix this?

Firefox Troubleshooting
damianzizou replied 11 years ago
EMendez
EMendez

For example, I go to http://jwplayer.com and when I click to watch the video i get the following error: "Error Loading Media: File Could Not Be Played"

Now, for the other error... I go to a website where the video looks like its going to start and then it turns all white with the error "html5: video not properly encoded"

I went to http://detectmybrowser.com and in the HTML5 Video Check section webm and h264 are red (meaning that I don't have those plugins I guess)

So.... how do I fix this?

For example, I go to http://jwplayer.com and when I click to watch the video i get the following error: "Error Loading Media: File Could Not Be Played" Now, for the other error... I go to a website where the video looks like its going to start and then it turns all white with the error "html5: video not properly encoded" I went to http://detectmybrowser.com and in the HTML5 Video Check section webm and h264 are red (meaning that I don't have those plugins I guess) So.... how do I fix this?

All Replies (2)

cor-el
cor-el
  • Moderator

Chosen Solution

Maybe you need this: Windows Media Feature Pack for Windows 7 N and for Windows 7 KN:

damianzizou
damianzizou

i have the same problem, but why do i need to download this pack, i tried the same video on other browser and it plays it normally.