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Fix constant appcrash?

  • 3 replies
  • 13 have this problem
  • 2 views
  • Last reply by FredMcD

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For the past couple of months, I've really started having some issues with my Firefox. I'm not entirely sure what's happened, or what's even caused it. But quite frequently, Firefox has been crashing, and it'll crash out of nowhere. I won't even get a warning that it's crashing down. Needless to say, this is overly frustrating and irritating. I've tried updating all the plugins, Shockwave, all the previous suggestions of what to download or update, but I've come up with bupkis on that.

This is the error message I get when Firefox crashes:

Problem Event Name:	APPCRASH
 Application Name:	plugin-container.exe
 Application Version:	30.0.0.5269
 Application Timestamp:	53914233
 Fault Module Name:	mozalloc.dll
 Fault Module Version:	30.0.0.5269
 Fault Module Timestamp:	53911393
 Exception Code:	80000003
 Exception Offset:	0000141b
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

All Replies (3)

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Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

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Making sure that everything was all updated was one of the very first things that I did. I mentioned that I had done that, but that didn't seem to fix my issue. Firefox will still randomly close out of nowhere without any warning.

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Your System Details Installed Plug-ins

Shockwave Flash 14.0 r0 Shockwave Flash 12.0 r0

Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153 Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637

Adobe PDF Plug-In For Firefox and Netscape 10.1.10 Adobe PDF Plug-In For Firefox and Netscape "9.5.5"

Having more than one version of a program may cause issues.

Flash is notorious for not cleaning out the older version as part of an update. Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.


Update your Shockwave Flash v14. http://get.adobe.com/shockwave/ The link for Flash Player is: http://get.adobe.com/flashplayer/