Firefox 30.0 and 31.0 crashes when trying to print a web page
Whenever I - or any user in our work environment - try to print a webpage from Firefox, the application crashes. We are all running OS X 10.9.x
AdapterDeviceID: 0x fe9 AdapterVendorID: 0x10de Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:30.0 BuildID: 20140605174243 CrashTime: 1406125575 EMCheckCompatibility: true Email: andrew.gehring@explorys.com FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1405014930 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x fe9GL Layers! GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 777 StartupTime: 1406124815 Theme: classic/1.0 Throttleable: 1 URL: https://www.google.com/search?q=hrhah&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a&channel=fflb Vendor: Mozilla Version: 30.0 useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Here is the link to the full crash report: https://crash-stats.mozilla.com/report/index/da264dd5-5d4c-4d6a-89f9-208b22140723
I have already tried reinstalling the printers/drivers. I also tried running Firefox in safe mode, and the issue still persisted.
I installed Firefox 29.0, and the app does not crash upon trying to print.
I have been unable to find any helpful information on this issue. Please advise as to how this can be resolved. Thank you.
All Replies (11)
I filed a bug for this crash as it has been reported on Mac machines and all of the comments are either printing a webpage or printing a print button.
If I may ask are you using File > Print or is there also a print icon?
Another question for investigation is do you have print_printer?
In order to change your Firefox Configuration please do the following steps :
- In the Location bar, type about:config and press Enter. The about:config "This might void your warranty!" warning page may appear.
- Click I'll be careful, I promise! to continue to the about:config page.
- right click new > string and enter name : print_printer and for value : enter the name of your printer with without the quotes, then OK.
Please post back with the results. Thank you!
Hello,
I have tried both File > Print and webpages with a print icon. Both result in the same crash/error.
I did not have print_printer. So I followed the instructions you posted - with two different printers. I tried both with and without quotes, as I was not sure which you meant to do. Yet unfortunately, I still receive the same crash/error.
Any other ideas?
Starting without add ons to see if its an add on affecting it. Diagnose Firefox issues using Troubleshoot Mode
Starting Firefox in safe mode did not resolve the issue. Trying to print a web page while in safe mode results in the same crash/error as posted above.
Just an update to mention there are other threads on this subject that may be worth watching.
- See also Firefox crashes when printing from screen - ( Bug 1043451 ) /questions/1007094
- and /questions/1011660
Have you got a Crash ID for a recent crash when in Firefox's Safe Mode please.
I just recreated this error in safe mode. Here is the Report ID: bp-70b8bceb-8127-4b94-9e94-8b5322140806
So that crash report is sending me to a Service Unavailable page. Is there another that was created by chance?
Thanks zer0nimbus,
I guess we are a bit stuck at the moment waiting to see if someone can figure out this issue.
I can access that report. It is as expected.
I just wondered if it would differ at all or even crash in safe mode and with a default theme. I think all reports of this crash I have noticed so far have had some theme other than the default.
- bp-70b8bceb-8127-4b94-9e94-8b5322140806
- Crash Signature: CoreFoundation@0x12a1f
- Related bug as mentioned up thread
Longshot
Does deleting the print queue or resetting the printing system help ?
My print queue was empty, I reset the printing system, and re-added my printers. Unfortunately, Firefox still crashes with the same error when I try to print.
You can check for corrupted and duplicate fonts and other font issues:
- http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts
- http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html