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Can not play MP3 files

Posted

Hey guys. I am pretty new to Firefox. I used to brows on Google Chrome before. And i decided to make a switch to Firefox.

I have now spent maybe a month and i feel finaly at home with it. Although now when i had to play different files online i stumbled on this problem i've never had before.

I can't play any of the files mentioned in the Title.

When i try to play a MP4 video i get this Error: " "Video format or MIME type is not supported "

And when i try to play a MP3 i get this Error: "The file couldnt be playd because it is broken" Also in the Console Window i get this error: ".mp3 Couldnt be decoded."

Example on sites that i can't play this files are these

Mp4: http://playrust.com/friday-devblog-16/ mp3: http://soundcloud.com


I have Windows 8.1 if that is interesting too.

Hey guys. I am pretty new to Firefox. I used to brows on Google Chrome before. And i decided to make a switch to Firefox. I have now spent maybe a month and i feel finaly at home with it. Although now when i had to play different files online i stumbled on this problem i've never had before. I can't play any of the files mentioned in the Title. When i try to play a MP4 video i get this Error: " "Video format or MIME type is not supported " And when i try to play a MP3 i get this Error: "The file couldnt be playd because it is broken" Also in the Console Window i get this error: ".mp3 Couldnt be decoded." Example on sites that i can't play this files are these Mp4: http://playrust.com/friday-devblog-16/ mp3: http://soundcloud.com I have Windows 8.1 if that is interesting too.

Chosen solution

Unlike Chrome, Firefox depends on some components of Windows (Media Foundation) to decode MP3 and MP4 media. Apparently some versions of Windows 8.1 do not include all of the media features. I have no idea whehter your is one of those, but Microsoft has a download page where you can get those feature if that is the issue:

Edit: According to a blog post I read, Microsoft was forced to unbundle these features and provide the separate download due to antitrust concerns in Europe, so this may be a more common problem than I had realized.

Read this answer in context 0

Additional System Details

Installed Plug-ins

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  • Next Generation Java Plug-in 10.60.2 for Mozilla browsers
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Misc

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jscher2000
  • Top 10 Contributor
8328 solutions 68168 answers

Chosen Solution

Unlike Chrome, Firefox depends on some components of Windows (Media Foundation) to decode MP3 and MP4 media. Apparently some versions of Windows 8.1 do not include all of the media features. I have no idea whehter your is one of those, but Microsoft has a download page where you can get those feature if that is the issue:

Edit: According to a blog post I read, Microsoft was forced to unbundle these features and provide the separate download due to antitrust concerns in Europe, so this may be a more common problem than I had realized.

Unlike Chrome, Firefox depends on some components of Windows (Media Foundation) to decode MP3 and MP4 media. Apparently some versions of Windows 8.1 do not include all of the media features. I have no idea whehter your is one of those, but Microsoft has a download page where you can get those feature if that is the issue: * Media Feature Pack for N and KN versions of Windows 8.1 http://www.microsoft.com/en-us/download/details.aspx?id=40744 ''Edit: According to a blog post I read, Microsoft was forced to unbundle these features and provide the separate download due to antitrust concerns in Europe, so this may be a more common problem than I had realized.''

Modified by jscher2000

Question owner

That actually solved the problem! Thank you so much!

I had no clue that MS was forced to unbundled those features. If that's the case then this might be a big problem for Firefox all over Europe.

I mean my friend and i have lurked around on the Internet trying to find solutions to the problem but couldn't find any. And we are actually pretty technical and still we didn't know all this.

Once again thank you!

That actually solved the problem! Thank you so much! I had no clue that MS was forced to unbundled those features. If that's the case then this might be a big problem for Firefox all over Europe. I mean my friend and i have lurked around on the Internet trying to find solutions to the problem but couldn't find any. And we are actually pretty technical and still we didn't know all this. Once again thank you!
jscher2000
  • Top 10 Contributor
8328 solutions 68168 answers

Thank you for reporting back. I just learned about it this afternoon. We should add it to the help article here if it isn't already in there.

Thank you for reporting back. I just learned about it this afternoon. We should add it to the help article here if it isn't already in there.
cor-el
  • Top 10 Contributor
  • Moderator
17108 solutions 154524 answers

Note that there is a newer version.

Microsoft Knowledge Base (KB) article 2835517 redirects you to this article. This article describes Media Feature Pack update 2929699, which supersedes the previously released update 2835517. In addition to update 2835517, this update also applies to Windows 8.1 Pro N/K for EDU and Windows 8.1 N/K with Bing.
Note that there is a newer version. <blockquote>Microsoft Knowledge Base (KB) article 2835517 redirects you to this article. This article describes Media Feature Pack update 2929699, which supersedes the previously released update 2835517. In addition to update 2835517, this update also applies to Windows 8.1 Pro N/K for EDU and Windows 8.1 N/K with Bing. </blockquote> *http://support.microsoft.com/kb/2929699 *http://www.microsoft.com/en-us/download/details.aspx?id=42503