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Firefox constantly crashes even with almost all extentions disabled.

Firefox Troubleshooting
FredMcD replied
che1x
che1x

For months now Firefox has been crashing regularly. This seems to happen most when I am on pages like Google Images or Google Maps. Each time this happens I get the screen to restart Firefox and submit a crash report. After that process the "this is embarrassing" screen comes up but the tabs listed are old, sometimes by several days. I have disabled nearly every extension / plug-in. I am tired of having to babysit this program. It is a browser and I am just trying to browse the internet. I am not a user with a ton of extensions or other add-ins to Firefox. I use it almost "out of the box". I have had to reset Firefox in the past and I have had times where I have lost all of my open tabs. I am just about to the point of dumping Firefox for a browser which actually works. Firefox has become a very frustrating program to use. It is a browser. The user should not have to bend over backwards to keep it working.

I use Windows Vista Ultimate. I am submitting this from a different computer since Firefox just opens for a minute then crashes over and over and over again.

For months now Firefox has been crashing regularly. This seems to happen most when I am on pages like Google Images or Google Maps. Each time this happens I get the screen to restart Firefox and submit a crash report. After that process the "this is embarrassing" screen comes up but the tabs listed are old, sometimes by several days. I have disabled nearly every extension / plug-in. I am tired of having to babysit this program. It is a browser and I am just trying to browse the internet. I am not a user with a ton of extensions or other add-ins to Firefox. I use it almost "out of the box". I have had to reset Firefox in the past and I have had times where I have lost all of my open tabs. I am just about to the point of dumping Firefox for a browser which actually works. Firefox has become a very frustrating program to use. It is a browser. The user should not have to bend over backwards to keep it working. I use Windows Vista Ultimate. I am submitting this from a different computer since Firefox just opens for a minute then crashes over and over and over again.

All Replies (5)

mjbrm
mjbrm
  • Moderator

We need to see your crash reports from your other computer where Firefox is having the issue.

I don't know what OS the other computer is running but I'll put instructions for both Mac and Windows.

Windows Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.

  1. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  2. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  3. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  4. Open the most recent 5 files with a text editor and copy the IDs.
  5. Paste each ID with bp- into the reply window on the forums.

Mac

  1. (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
    (OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  2. Open the 5 most recent files with a text editor and copy the IDs.
  3. Paste each ID with bp- into the reply window on the forums.
cor-el
cor-el
  • Top 25 Contributor
  • Moderator

You can check for problems with the sessionstore.js and sessionstore.bak files in the Firefox profile folder that store session data.

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)

Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost and you will have to recreate them (make a note or bookmark them if possible).

There is software like Advanced SystemCare with its Surfing Protection feature that can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

Modified by cor-el

che1x
che1x Question owner

This is the last 4 place the first one today which is similar to what I experience almost every day.

Crash ID: bp-f6573c82-d44b-45b1-86d9-31f002140715 Crash ID: bp-a0989148-3289-4b05-adf0-941442140715 Crash ID: bp-a5725c55-075c-4f52-8a32-a2fd82140715 Crash ID: bp-923c6f50-d49f-4c10-909e-829832140715 Crash ID: bp-c3949162-b517-484a-9374-a78102140715

FredMcD
FredMcD

https://crash-stats.mozilla.com/report/index/bp-f6573c82-d44b-45b1-86d9-31f002140715

Out Of Memory

Total Virtual Memory 2147352576

Available Virtual Memory 850976768

System Memory Use Percentage 67

Available Page File 3027480576

Available Physical Memory 1054867456

OOM Allocation Size 33130700

FredMcD
FredMcD

All of your crash reports look like above.

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram?esab=a&s=out+of+memory&r=1&as=s

Firefox uses too much memory (RAM) - How to fix This article describes how to make Firefox use less memory to make it run faster and prevent crashes.