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Firefox crashes

Posted

System: Ubuntu 12.04; Firefox 30.0

After system update Firefox did not start anymore. I uninstalled Firefox and removed the settings folder from Home directory. I reinstalled Firefox. Now, Firefox starts. After approx. 5 seconds it freezes. Few seconds later Firefox closes. There are no error messages.

I followed some suggestions on the web: updated Firefox and Ubuntu: same behaviour Restart with Add-ons Disabled: same behaviour Plugin check: Firefox crashes before page loads there is no 'submitted' folder in ~/.mozilla/firefox/Crash Reports/. I was never asked to submit a crash report.

Thank you!

System: Ubuntu 12.04; Firefox 30.0 After system update Firefox did not start anymore. I uninstalled Firefox and removed the settings folder from Home directory. I reinstalled Firefox. Now, Firefox starts. After approx. 5 seconds it freezes. Few seconds later Firefox closes. There are no error messages. I followed some suggestions on the web: updated Firefox and Ubuntu: same behaviour Restart with Add-ons Disabled: same behaviour Plugin check: Firefox crashes before page loads there is no 'submitted' folder in ~/.mozilla/firefox/Crash Reports/. I was never asked to submit a crash report. Thank you!

Modified by monty123

Chosen solution

I found the problem:

when I ran 'firefox -safe-mode' in command line, the error was promted to command line.

In my case the Pipelight Plugin (Silverlight for Linux) caused the problem. I purged Pipelight and all is fine now.

Thanks for you time!

Read this answer in context 0

Additional System Details

Application

  • User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/35.0.1916.153 Safari/537.36

More Information

Application Basics
------------------
Name: Firefox
Version: 30.0
User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:30.0) Gecko/20100101 Firefox/30.0
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports
Extensions
----------
Name: Ubuntu Firefox Modifications
Version: 2.7
Enabled: false
ID: ubufox@ubuntu.com
Important Modified Preferences
------------------------------
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20140608211828
browser.startup.homepage_override.buildID: 20140608211828
browser.startup.homepage_override.mstone: 30.0
extensions.lastAppVersion: 30.0
network.cookie.prefsMigrated: true
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
privacy.sanitize.migrateFx3Prefs: true
Graphics
--------
Adapter Description: GLXtest process failed (exited with status 1): X error occurred in GLX probe, error_code=1, request_code=154, minor_code=19
GPU Accelerated Windows: 0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version <Anything with EXT_texture_from_pixmap support> or newer.
WebGL Renderer: Blocked for your graphics card because of unresolved driver issues.
windowLayerManagerRemote: false
AzureCanvasBackend: cairo
AzureContentBackend: cairo
AzureFallbackCanvasBackend: none
AzureSkiaAccelerated: 0
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.4
Version in use: 4.10.4
NSS
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC
NSSSMIME
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC
NSSSSL
Expected minimum version: 3.16 Basic ECC
Version in use: 3.16 Basic ECC
NSSUTIL
Expected minimum version: 3.16
Version in use: 3.16

John99 971 solutions 13138 answers

It is a Ubuntu Canonical Build I am not sure they submit crash reports. Ubuntu Canonical only submit reports to launchpad for PreRelease builds.

Mozilla Builds submit crash reports to Mozilla.

Your User Agent String is detected as

User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/35.0.1916.153 Safari/537.36 so I guess you postedfromChrome

But you then shows details including

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:30.0) Gecko/20100101 Firefox/30.0

I by the way have Mozilla Release Fx30 and Canonical Aurora Fx31

Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:31.0) Gecko/20100101 Firefox/31.0 ID:20140608123345 CSet: Undefined

Try starting Firefox in Safe Mode

Possibly consider installing the Mozilla Build of Firefox as an additional browser.

It is a Ubuntu Canonical Build I am not sure they submit crash reports. Ubuntu Canonical only submit reports to launchpad for PreRelease builds. Mozilla Builds submit crash reports to Mozilla. Your User Agent String is detected as ''User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/35.0.1916.153 Safari/537.36'' so I guess you postedfromChrome But you then shows details including User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:30.0) Gecko/20100101 Firefox/30.0 I by the way have Mozilla Release Fx30 and Canonical Aurora Fx31 Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:31.0) Gecko/20100101 Firefox/31.0 ID:20140608123345 CSet: Undefined Try starting Firefox in Safe Mode * [[Troubleshoot Firefox issues using Safe Mode]] Possibly consider installing the Mozilla Build of Firefox as an additional browser. * [[Install Firefox on Linux]] Does that install and work ok ?

Modified by John99

Question owner

Thanks for your suggestions!

yes, I have posted from Chrome, because Firefox crashes too fast.

Safe mode does not make a difference.

Meanwhile I experienced that Thunderbird also crashes the same way. The only difference is that Thunderbird survives about 1 minute while Firefox crashes after 5 seconds.

Since Thunderbird also crashes, I do not believe that the Mozilla Builds will fix this. Do you have any other ideas?

Thanks for your suggestions! yes, I have posted from Chrome, because Firefox crashes too fast. Safe mode does not make a difference. Meanwhile I experienced that Thunderbird also crashes the same way. The only difference is that Thunderbird survives about 1 minute while Firefox crashes after 5 seconds. Since Thunderbird also crashes, I do not believe that the Mozilla Builds will fix this. Do you have any other ideas?

Chosen Solution

I found the problem:

when I ran 'firefox -safe-mode' in command line, the error was promted to command line.

In my case the Pipelight Plugin (Silverlight for Linux) caused the problem. I purged Pipelight and all is fine now.

Thanks for you time!

I found the problem: when I ran 'firefox -safe-mode' in command line, the error was promted to command line. In my case the Pipelight Plugin (Silverlight for Linux) caused the problem. I purged Pipelight and all is fine now. Thanks for you time!
John99 971 solutions 13138 answers

Glad you fixed the problem. Thanks for posting back.

I am not actually aware of a current working Silverlight equivalent for Ubuntu.

Glad you fixed the problem. Thanks for posting back. I am not actually aware of a current working Silverlight equivalent for Ubuntu.