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I'm trying to upgrade Firefox but get an error message

  • 7 replies
  • 1 has this problem
  • 86 views
  • Last reply by FredMcD

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Screenshot won't paste, but it says:

"The operation can't be completed bc some items had to be skilled. For each item choose File>Get Info, make sure "Locked" is deselcted, and then check the Sharing and Permissions section. When ready etc try again."

Which items are locked and how do I find them? Is there a workaround?

Thanks for your help Ben

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Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

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Hi Ben, You can take a look at the folder /Program Files (86x)/Mozilla Firefox/Profiles

And there right click and click properties. Make sure the folder permissions for the system user is Full Control

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guisg2, thanks, but I'm having trouble finding the folder:

Program Files (86x)/Mozilla Firefox/Profiles

Can you pls tell me how to find it? Ben

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Sorry, both the answers posted here refer to Firefox on Windows. The system information posted with your initial posting here indiscates that you are running Firefox 13.0.1 on Mac OS X 10.7.

Is that correct?

Or are you posting from that Mac about an issue with another computer?

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Yes There is an addon called : open profile folder. https://addons.mozilla.org/en-US/fire.../open-profile-folder/

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If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox application and save the disk image file to the desktop

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install Firefox.

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I'm using Mac OSX10.7 Trashing the app and dock icon worked, clean install, perfect. Thanks!

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Chosen Solution

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.