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I'm trying to upgrade Firefox but get an error message

Posted

Screenshot won't paste, but it says:

"The operation can't be completed bc some items had to be skilled. For each item choose File>Get Info, make sure "Locked" is deselcted, and then check the Sharing and Permissions section. When ready etc try again."

Which items are locked and how do I find them? Is there a workaround?

Thanks for your help Ben

Screenshot won't paste, but it says: "The operation can't be completed bc some items had to be skilled. For each item choose File>Get Info, make sure "Locked" is deselcted, and then check the Sharing and Permissions section. When ready etc try again." Which items are locked and how do I find them? Is there a workaround? Thanks for your help Ben

Chosen solution

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 14.0 r0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • 5.1.30317.0
  • iPhoto6
  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • Version 3.11.7.10909
  • Google Talk Plugin Video Accelerator version:0.1.44.23
  • Office Live Update v1.0
  • Facebook Video Calling by Skype
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Musicnotes Viewer plugin 1.19.0 http://www.musicnotes.com
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • LogMeIn remote control components
  • npmnqmp 071303000005

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:13.0) Gecko/20100101 Firefox/13.0.1

More Information

guigs 1072 solutions 11697 answers

Hi Ben, You can take a look at the folder /Program Files (86x)/Mozilla Firefox/Profiles

And there right click and click properties. Make sure the folder permissions for the system user is Full Control

Hi Ben, You can take a look at the folder /Program Files (86x)/Mozilla Firefox/Profiles And there right click and click properties. Make sure the folder permissions for the system user is Full Control

Question owner

guisg2, thanks, but I'm having trouble finding the folder:

Program Files (86x)/Mozilla Firefox/Profiles

Can you pls tell me how to find it? Ben

guisg2, thanks, but I'm having trouble finding the folder: Program Files (86x)/Mozilla Firefox/Profiles Can you pls tell me how to find it? Ben
the-edmeister
  • Top 25 Contributor
  • Moderator
5411 solutions 40300 answers

Helpful Reply

Sorry, both the answers posted here refer to Firefox on Windows. The system information posted with your initial posting here indiscates that you are running Firefox 13.0.1 on Mac OS X 10.7.

Is that correct?

Or are you posting from that Mac about an issue with another computer?

Sorry, both the answers posted here refer to Firefox on Windows. The system information posted with your initial posting here indiscates that you are running Firefox 13.0.1 on Mac OS X 10.7. Is that correct? Or are you posting from that Mac about an issue with another computer?
guigs 1072 solutions 11697 answers

Yes There is an addon called : open profile folder. https://addons.mozilla.org/en-US/fire.../open-profile-folder/

Yes There is an addon called : open profile folder. [https://addons.mozilla.org/en-US/firefox/addon/open-profile-folder/]
cor-el
  • Top 10 Contributor
  • Moderator
17572 solutions 158940 answers

Helpful Reply

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox application and save the disk image file to the desktop

Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install Firefox.

If there are problems with updating or with the permissions then best is to download the full version and trash the currently installed version to do a clean install of the new version. Download a new copy of the Firefox application and save the disk image file to the desktop *Firefox 30.0: http://www.mozilla.org/en-US/firefox/all.html *Trash the current Firefox application (open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re)install *Install the new version that you have downloaded *https://support.mozilla.org/kb/Installing+Firefox+on+Mac Your personal data is stored elsewhere in the Firefox profile folder, so you won't lose your bookmarks and other personal data when you uninstall and (re)install Firefox. *http://kb.mozillazine.org/Profile_folder_-_Firefox

Question owner

I'm using Mac OSX10.7 Trashing the app and dock icon worked, clean install, perfect. Thanks!

I'm using Mac OSX10.7 Trashing the app and dock icon worked, clean install, perfect. Thanks!
FredMcD
  • Top 10 Contributor
4269 solutions 59852 answers

Chosen Solution

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Hello, I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.