Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Not Authorised! Did you enter the wrong password?

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by christ1

Prettyfeather
Prettyfeather
more options

Trying to connect to Google Chat and it won't let me. It keeps stating the above information. I know I entered the correct password but I still can't get connected.

Trying to connect to Google Chat and it won't let me. It keeps stating the above information. I know I entered the correct password but I still can't get connected.

All Replies (1)

christ1
christ1
  • Top 25 Contributor
more options

Can you provide a screenshot of the password prompt you get? http://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem