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TWC server: The RETR command did not succeed. Error retrieving a message. Mail server pop-server.roadrunner.com responded: no such message.

Thunderbird Troubleshooting
Matt replied
BillIrwin
BillIrwin

Mine, and from what I understand, many others who are TWC customers in Palmdale CA, have had problems with Thunderbird and other, email service for the last 2 weeks. We are being forced to use roadrunner email services, which I hate. Thanks The question is the error message

Mine, and from what I understand, many others who are TWC customers in Palmdale CA, have had problems with Thunderbird and other, email service for the last 2 weeks. We are being forced to use roadrunner email services, which I hate. Thanks The question is the error message

All Replies (1)

Matt
Matt
  • Top 25 Contributor

Chosen Solution

I am guessing Roadrunner has rebuilt mail accounts and the account while containing the same messages has different message reference numbers, possibly as a recovery from a failed server.

Help menu > troubleshooting information Click the show folder button. Close Thunderbird In explorer navigate to the pop folder and open it. It will have a folder named after your mail server name. Open that. Delete the file popstate.dat.

Restart Thunderbird. All mail you have on the server will be re-downloaded as Thunderbird no longer has a starting point.

Use this add-on to manage duplicates https://addons.mozilla.org/en-US/thunderbird/addon/remove-duplicate-messages-alte/?src=search

Don't know how to install add-ons; see http://chrisramsden.vfast.co.uk/3_How_to_install_Add-ons_in_Thunderbird.html