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Firefox 29 crashing

  • 9 replies
  • 5 have this problem
  • 6 views
  • Last reply by FredMcD

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I have had frequent crashes since firefox updated itself to version 29. I have Win XP SP 3 and have disabled hardware acceleration and reset the browser. The program is still crashing. I have reluctantly installed google chrome as my default browser. Hopefully you can get Firefox back to a useful state again soon! Just in case it is helpful, I include the crash id's from Firefox.

Report ID Date Submitted bp-a9b4e5d7-3ff4-471b-96d6-bb6a42140608 6/8/2014 10:21 AM bp-47bb708a-69ac-401a-8da4-a904d2140528 5/28/2014 11:18 AM bp-f015a720-c221-4c63-a6b8-1c19b2140520 5/20/2014 3:37 PM bp-bf54a894-6a2e-427f-945a-8f6b32140512 5/12/2014 9:20 AM bp-fae97bf2-d080-4d00-9671-0d0142140508 5/8/2014 9:07 AM 82bc43a7-b899-425d-9e65-c5137522f3c2 3/4/2014 9:28 AM b7b10886-12db-476c-b9d2-cd9e3e411ab7 2/28/2014 10:49 AM

I have had frequent crashes since firefox updated itself to version 29. I have Win XP SP 3 and have disabled hardware acceleration and reset the browser. The program is still crashing. I have reluctantly installed google chrome as my default browser. Hopefully you can get Firefox back to a useful state again soon! Just in case it is helpful, I include the crash id's from Firefox. Report ID Date Submitted bp-a9b4e5d7-3ff4-471b-96d6-bb6a42140608 6/8/2014 10:21 AM bp-47bb708a-69ac-401a-8da4-a904d2140528 5/28/2014 11:18 AM bp-f015a720-c221-4c63-a6b8-1c19b2140520 5/20/2014 3:37 PM bp-bf54a894-6a2e-427f-945a-8f6b32140512 5/12/2014 9:20 AM bp-fae97bf2-d080-4d00-9671-0d0142140508 5/8/2014 9:07 AM 82bc43a7-b899-425d-9e65-c5137522f3c2 3/4/2014 9:28 AM b7b10886-12db-476c-b9d2-cd9e3e411ab7 2/28/2014 10:49 AM

Chosen solution

Some reports talk about something called FastConvert. Try to disable it as a test.

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Chosen Solution

Some reports talk about something called FastConvert. Try to disable it as a test.

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So far, even a google search on this has not returned any information on this or if/how it can be disabled...

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This has nothing to do with (external) software as this is a problem with a built-in function that convert YUV colors to RGB colors: Firefox 29.0.1 Crash Report [@ FastConvertYUVToRGB32Row_SSE ]

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need close and restart Firefox after toggling this setting.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
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Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

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I tried starting Firefox via safe mode and this worked for a couple of days- I usually leave my browser open and the computer on most of the time- but this has never been a problem before. I did have another crash today:

bp-06590517-5fae-4631-a3b7-4a0252140610 6/10/2014 9:25 AM

I have disabled Hardware acceleration, so that is not the problem, but I really appreciate all the responses. I will try reformatting the machine and will reinstall after that. Maybe that will fix whatever the issue is. Thanks again for all your help

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Processor Notes sp-processor03_phx1_mozilla_com.10471:2012; HybridCrashProcessor; WARNING: raw_crash missing Add-ons


Total Virtual Memory 2147352576

Available Virtual Memory 1630523392

System Memory Use Percentage 50

Available Page File 3450597376

Available Physical Memory 1795899392


https://bugzilla.mozilla.org/show_bug.cgi?id=1003004 bug id 1003004 NEW --- NULL deref in gfxContext::PushGroupAndCopyBackground

https://bugzilla.mozilla.org/show_bug.cgi?id=805406 bug id 805406 REOPENED --- crash in gfxContext::PushClipsToDT with Direct2D 1.1 (d3d11.dll 6.2 or 6.3)

https://bugzilla.mozilla.org/show_bug.cgi?id=798274 bug id 798274 RESOLVED DUPLICATE crash in gfxContext::PushGroupAndCopyBackground with Direct2D 1.1 (d3d11.dll 6.2)

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Your memory is a bit high, but I don't think it's the problem. Something to look into later.

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The bug reports mostly talk about graphics. Did you deselect Use Hardware Acceleration in Firefox options? Did you deselect Use Hardware Acceleration in your flash?