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How to disable/remove password requirement every time you send amessage

  • 4 replies
  • 8 have this problem
  • 27 views
  • Last reply by user01229325
  • Solved

NKPf
NKPf

Every time I try to send an email, I get a box requiring me to type in a password (the one associated w/my ISP provider account). I can't find a way to turn off. My daughter uses Thunderbird & does not have this problem. She has a desktop pc & I am using a laptop, but I wouldn't think that would make a difference? This is so annoying and I couldn't find an answer any where in HELP or online support. My daughter set Thunderbird up for me & can't figure out why this is happening or how to make it so I don't have to do this. Please help & provide me w/a solution. THANKS!

Every time I try to send an email, I get a box requiring me to type in a password (the one associated w/my ISP provider account). I can't find a way to turn off. My daughter uses Thunderbird & does not have this problem. She has a desktop pc & I am using a laptop, but I wouldn't think that would make a difference? This is so annoying and I couldn't find an answer any where in HELP or online support. My daughter set Thunderbird up for me & can't figure out why this is happening or how to make it so I don't have to do this. Please help & provide me w/a solution. THANKS!

Chosen solution

There should be a check box on the password request dialog box to remember the password. Check that box and you are no longer asked for the password. Thunderbird remembers it and provides it to the email server when needed.

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All Replies (4)

user01229325
user01229325

Chosen Solution

There should be a check box on the password request dialog box to remember the password. Check that box and you are no longer asked for the password. Thunderbird remembers it and provides it to the email server when needed.

NKPf
NKPf Question owner

THANKS! Thought I tried that before but guess I hadn't done right. Appreciate your help & quick reply!  :)

Hal
Hal

There is no check box with, at or near the password requirement. It is the same password used to access my server (comcast.net). I have asked comcast.net and they told me it is a Mozilla Thunderbird problem, and they have no control over it, so can't fix the problem - CALL THUNDERBIRD! But Thunderbird doesn't have any customer service. The problem only began when I had to change my comcast.net password (and no, the old one doesn't work either now).

user01229325
user01229325

Grouchyer1 I suggest that you start you own thread and describe your problem. The suggestion clearly fixed the OPs problem so there is no reason to discuss yours here.