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How do we get rid of the AVAST ad?

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

SueLemming
SueLemming
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For several years we only had the free Avast service. Then for three years we bought the next grade up. Last December, we let the purchased grade lapse. But we are still getting, repeatedly, an ad asking if we want to renew the service. As a result of a phone call with Avast this morning, I became aware that the ad is not generated by Avast but by Firefox. PLEASE remove this ad from our computer. Sue Freseman

For several years we only had the free Avast service. Then for three years we bought the next grade up. Last December, we let the purchased grade lapse. But we are still getting, repeatedly, an ad asking if we want to renew the service. As a result of a phone call with Avast this morning, I became aware that the ad is not generated by Avast but by Firefox. PLEASE remove this ad from our computer. Sue Freseman

All Replies (3)

the-edmeister
the-edmeister
  • Moderator
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Please provide a screenshot of that ad.

https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem 

It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB.

Then use the Browse .... button below the Post a Reply text box to upload the screenshot.

SueLemming
SueLemming Question owner
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How do I get rid of this ad?

FredMcD
FredMcD
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That is a pop-up window. Not using Firefox. You stopped using AVAST but did not remove the program, or one of its watch dogs.

Check the programs that are on your computer Windows > Start > Control Panel > Uninstall Programs. (Mac: Open the "Applications" folder) Go thru the list and remove AVAST. Then reboot.