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Runtime Error

Posted

I successfully access the following Dell Canada website. http://www1.ca.dell.com/content/topics/segtopic.aspx/search_generic?c=ca&l=en&s=gen&~ck=pn&&ST=dell.canada&dgc=ST&cid=3852&lid=4857800&acd=1230884324347400

When I click on the link to go to 'my account', I get the following error:

Runtime Error

Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.

If I access the site and my account through Internet Explorer (sorry to swear) I don't have a problem.

Any ideas?

Thanks in advance

Barrie

I successfully access the following Dell Canada website. http://www1.ca.dell.com/content/topics/segtopic.aspx/search_generic?c=ca&l=en&s=gen&~ck=pn&&ST=dell.canada&dgc=ST&cid=3852&lid=4857800&acd=1230884324347400 When I click on the link to go to 'my account', I get the following error: Runtime Error Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated. If I access the site and my account through Internet Explorer (sorry to swear) I don't have a problem. Any ideas? Thanks in advance Barrie

Chosen solution

Can you give me a screenshot so I know what you're seeing? Please see How do I create a screenshot of my problem? to create a screenshot
Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.


Can you try to start Firefox in Safe Mode to see if Firefox works properly with no error? You can start Firefox in Safe Mode below:

  • Windows/Mac: Go to Help > Restart with add-ons disabled
  • Linux: Run firefox -safe-mode in the Terminal/Konsole

If Firefox opens up fine with no problems, it's probably one of your extensions that's causing the issue. You can re-enable your add-ons one by one until you find the one that causes the issue upon being re-enabled.

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Shockwave Flash 13.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • Photodex Presenter Plugin 5,00,0,3310
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • NPWLPG
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Adobe Acrobat Plug-In Version 5.00 for Netscape

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0

More Information

FredMcD
  • Top 10 Contributor
3293 solutions 44388 answers

I found that after Firefox v29, a LOT of my settings and
add-ons were changed / reset. Try this; Start Firefox in Safe Mode
While you are in safe mode;
Firefox Options > Advanced > General.
Look for and turn off Use Hardware Acceleration.
Then check ALL of your settings. Browser and add-ons. Then restart.

I found that after Firefox v29, a LOT of my settings and<BR> add-ons were changed / reset. Try this; '''''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''''' <BR>While you are in safe mode;<BR> '''''Firefox Options > Advanced > General'''''.<BR> Look for and turn off '''Use Hardware Acceleration'''.<BR> Then check ALL of your settings. Browser and add-ons. Then restart.

Question owner

sorry nut still get the same errot Thanks anyway

sorry nut still get the same errot Thanks anyway
Moses
  • Top 25 Contributor
  • Moderator
453 solutions 3587 answers

Chosen Solution

Can you give me a screenshot so I know what you're seeing? Please see How do I create a screenshot of my problem? to create a screenshot
Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.


Can you try to start Firefox in Safe Mode to see if Firefox works properly with no error? You can start Firefox in Safe Mode below:

  • Windows/Mac: Go to Help > Restart with add-ons disabled
  • Linux: Run firefox -safe-mode in the Terminal/Konsole

If Firefox opens up fine with no problems, it's probably one of your extensions that's causing the issue. You can re-enable your add-ons one by one until you find the one that causes the issue upon being re-enabled.

Can you give me a screenshot so I know what you're seeing? Please see [[How do I create a screenshot of my problem?]] to create a screenshot<br> Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Can you try to start Firefox in Safe Mode to see if Firefox works properly with no error? You can start Firefox in Safe Mode below: *'''Windows/Mac''': Go to Help > Restart with add-ons disabled *'''Linux''': Run ''firefox -safe-mode'' in the Terminal/Konsole If Firefox opens up fine with no problems, it's probably one of your extensions that's causing the issue. You can re-enable your add-ons one by one until you find the one that causes the issue upon being re-enabled.