If you're having problems with Firefox, resetting it can help. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks and open tabs.
Reset Firefox to its default state
- Click this Refresh Firefox button directly, if you are viewing this page in Firefox. This won't work if you are using a different browser or a mobile device.
- You can also find a Refresh Firefox button at the top of the Firefox about:support Troubleshooting Information page.
- To continue, click in the confirmation window that opens.
- Firefox will close to refresh itself. When finished, a window will list your imported information. Click and Firefox will open.
Note: There's a Refresh Firefox button in the Firefox Safe Mode window, if you can't start Firefox normally. You can also do a manual refresh by creating a new profile and transferring your important data to the new profile.
What does the reset feature do?
All of your Firefox settings and personal information are stored in a profile folder. The reset feature works by creating a new profile folder for you while saving your important data.
Firefox will save these things:
- Bookmarks
- Browsing history
- Passwords
- Cookies
- Web form auto-fill information
- Personal dictionary
- Bookmarks
- Browsing history
- Passwords
- Open windows, tabs and tab groups
- Cookies
- Web form auto-fill information
- Personal dictionary
These items and settings will be removed:
- Open tabs, windows, tab groups, extensions and themes, website-specific preferences, search engines, download history, DOM storage, security settings, download actions, plugin settings, toolbar customizations, user styles and social features will be removed.
- Extensions and themes, website-specific preferences, search engines, download history, DOM storage, security settings, download actions, plugin settings, toolbar customizations, user styles and social features will be removed.
Note: Your old Firefox profile will be placed on your desktop in a folder named "Old Firefox Data." If the reset didn't fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don't need this folder any longer, you should delete it as it contains sensitive information.
