Buddy Program - Army of Awesome (AOA) Overview

Summary

This article is to help buddies teach their trainees how to tweet in Army of Awesome(AOA). Below is a checklist, which buddies should cover with their trainees and some links that buddies can give to their trainees or use them.

Overview

This is a list of everything your trainee needs to know. It's recommended to go through this list when working with your trainee.

  • Signin using Twitter and authorization
  • Understanding the question
  • Replying to the question
  • Using the canned response
  • Using the KB article - Short links
  • Remove the spam tweet
  • Avoiding the twitter block for spam reply

Useful Links

Video

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