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Article
Visits
Status
Needs Update
Ready for L10N
Stale
Expiry Date
Get started with Mobile Support
80
Review Needed: minor changes
No
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How to contribute to the Knowledge Base
2
Live
Yes
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Helping with crashes
1
Live
Could use updated screenshots for the sections on malware and extensions.
Yes
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Mozilla Support rules and guidelines
1
Review Needed: Added a section on Artificial Intelligence and linked to Contributor Policy - Usage of Generative AI
Add section on using Artificial Intelligence and link to Contributor Policy - Usage of Generative AI (e.g., ChatGPT)
Yes
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About the Knowledge Base
Live
Yes
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Add images and screenshots to Knowledge Base articles
Live
Yes
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Adding screencasts
Live
Updates needed - see discussion.
Yes
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Anatomy of a Knowledge Base article
Live
Yes
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Angry User Training
Live
Archive this article? See discussion.
Yes
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Answering questions on the Support Forum
Live
Add section on using Artificial Intelligence in forum replies and link to Contributor Policy - Usage of Generative AI (e.g., ChatGPT)
Yes
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Article Description
Live
Yes
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Article discussion forums
Live
No
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Article History
Live
Yes
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Article review and approval guidelines
Live
Yes
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Article status and change type
Live
No
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[Attn Admin] How the community can reach an Admin and when you might want to
Live
No
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Best practices for answering questions in the Support Forum [Edits welcome!]
Live
Archive this article? see Discussion.
No
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Best practices for creating new video tutorials
Live
No
Yes
Sep 7, 2019
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Content community best practices for Bugzilla tickets
Live
Yes
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Contributor News & Resources
Live
Yes
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Contributor Policy - Usage of Generative AI (e.g., ChatGPT)
Live
No
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Contributors guide on Firefox advanced customization with CSS
Live
mention userContent.css (see discussion)
Yes
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Contributors Guide to Writing a Good Bug
Live
Existing Guidelines for Writing your First Bug: MDN page is a bad link (bug 1721056)
No
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Create a new Knowledge Base article
Live
Yes
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Create or improve common forum responses
Live
Yes
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Customer Service Contributor Forum Skills
Live
Update or archive this article? See discussion.
Yes
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Edit a Knowledge Base article
Live
Yes
Yes
Dec 30, 2019
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Editorial guidelines for Mozilla accounts
Live
Yes
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Escalation Guidelines
Live
Archive or redirect? see discussion.
Yes
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Evaluating a Solution in the Forum
Live
Update or archive this article? See discussion.
No
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Extension support guidelines for contributors
Live
Yes
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File a bug report or feature request for Mozilla products
Review Needed: Updated github link for filing Focus IOS bug reports, now sends users to the firefox-ios repo (The focus-ios github repository has been archived, repo description says to use the firefox-ios repo instead)
Yes
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Firefox for Android (Android Studio Emulator)
Live
Yes
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Firefox for Android for Support Forum Contributors
Live
Yes
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Firefox for iOS (Xcode Simulator)
Live
Add a note (or link) for the dependencies that aren't installed on macOS by default (git, pip, brew).
No
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Firefox Support troubleshooting guide
Live
Review for other outdated info (see discussion)
Yes
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Firefox version support policy for Knowledge Base content
Live
Yes
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Forum Moderation Guidelines
Live
Yes
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Get familiar with Firefox Focus
Live
No
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Get familiar with Firefox for Android
Live
Yes
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Get familiar with Firefox for iOS
Live
Yes
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Get to know Mozilla
Live
No
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How does support localization work?
Live
Yes
Yes
Jan 5, 2015
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How do I update articles after their first translation?
Live
Yes
Yes
May 31, 2015
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How to answer escalated questions
Live
Update or archive this article? See discussion.
No
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How to be a Social Support Moderator
Live
No
Yes
Dec 29, 2017
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How to be a SUMO Locale Leader
Live
Yes
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How to contribute to article localization
Review Needed: d
Yes
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How to contribute to Mobile Support - Start here!
Live
Yes
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How to contribute to Social Support
Live
Yes
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How to contribute to the Support Forum
Live
Yes
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How to help with non-English conversations on Mobile and Social Support
Live
Yes
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How to localize the SUMO interface
Live
Yes
Yes
May 31, 2015
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How to make screenshots
Live
Yes
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How to navigate and use the support forum platform
Live
Update or archive this article? See discussion.
No
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How to obtain a shortened mzl.la link
Live
Yes
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How to participate in SUMO contributor meetings
Live
Yes
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How to report inappropriate content on Mozilla Support
Live
Yes
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How to translate SUMO KB articles in Bengali
Live
No
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How to Translate SUMO KB Articles in Hindi
Live
No
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How to use "For" tags
Live
1) Need to update periodically to coincide with Firefox version number changes 2)Add examples and info for using ShowFor with other products such as Thunderbird? Article currently applies only to Firefox for Desktop.
Yes
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Improve the Knowledge Base
Live
Yes
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L10N guidelines for reviewing translated articles
Live
Yes
Yes
Dec 30, 2018
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Localization Dashboards
Live
Yes
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Markup chart
Live
Yes
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Markup cheat sheet
Live
Yes
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Mobile and Social Support escalation process
Live
No
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Mobile Store Support common issues
Live
Yes
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Mobile Store Support moderation guidelines
Live
Yes
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Mobile Support feedback and bug board
Live
No
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Mobile Support - How to reply
Live
Yes
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Mobile Support - How to use the tool
Live
Yes
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Mobile Support - Tool overview
Live
Yes
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Mozilla official support channels
Review Needed: added Pocket, Mozilla account (Staff review required - see discussion)
Add Mozilla account and Pocket products - See discussion.
No
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Participate in early testing (foxfooding)
Live
No
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Practice article for SUMO localizers (localize this)
Live
Yes
Yes
Aug 31, 2015
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Research upcoming changes to Firefox
Live
Yes
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Social Support Common Replies
Live
Yes
Yes
Oct 30, 2019
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Social Support - Configure tools and workspace
Review Needed: adding complete social support guidelines
Yes
Yes
Apr 24, 2018
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Social Support - Contributor roles
Review Needed: adding complete social support guidelines
Yes
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Social Support - Guidelines
Review Needed: remove old content and restructure the current one
No
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Social Support - How to use the tool
Live
No
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Social Support - Responding from @FirefoxSupport
Live
No
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Social Support - Tagging guidelines
Live
No
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Staging Site
Live
No
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SUMO Living Localization Guide
Live
Yes
Yes
Jan 30, 2016
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Support forum - Find support answers
Live
No
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Support forum - How to escalate
Live
Yes
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Support forum - How to follow up
Live
No
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Support forum - Offtopic and duplicate questions
Live
Yes
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Support forum - Post replies
Live
Yes
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Technical writing program
Live
Yes
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Translating an article
Live
Yes
Yes
Dec 30, 2018
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Using Pontoon to Localize SUMO
Live
Verbatim >> Pontoon
Yes
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Using Templates
Live
Yes
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Using the Knowledge Base Dashboard
Live
Yes
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When and how to use keywords to improve an article's search ranking
Live
Yes
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When to respond to a controversial tweet as a Firefox Advocate
Live
Yes
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Writing guide for Knowledge Base articles
Review Needed: update for upcoming style guide changes
Yes
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