restart stopped working
hi:
wierdly, my restart button (or menu option) has stopped working.
I did have a fairly major crash and had to reopen in safe mode. major damage. i can exit firefox. and start. but not restart.
where do i look to fix?
thankyou for your help cheers
Chosen solution
web2pdfextension@web2pdf.adobedotcom is the only thing you should delete, whether it's a folder or a file with the .XPI extension. You should first quit Firefox.
{ec8030f7-c20a-464f-9b0e-13a3a9e97384} is the application ID for Firefox. It means add-ons in that folder are only for Firefox (and not Thunderbird or Seamonkey).
I think the directions about the installation folder only apply to Windows¹. I've edited the aforementioned article to fix the information for Mac and Linux. It will be updated if an editor approves the changes.
Your profile folder contains your personal stuff. Globally installed add-ons are meant to be available to all users, so you won't find their files in there.
You're welcome ^_^
¹ https://developer.mozilla.org/Add-ons/Installing_extensions#Mac_OS_X
Read this answer in context 👍 1All Replies (9)
Hello,
Firefox doesn't have a Restart menu option. Firefox only prompts you to restart when installing or updating certain add-ons, or when updating Firefox itself.
A "restart" option in the menu is a feature provided by add-ons. Can you post your list of add-ons?
- Type about:support into the address bar and press Enter.
- Copy everything in the Extensions section to the clipboard.
- In your reply here, type
<pre><nowiki>(paste the clipboard contents here)</pre></nowiki>
thx for speedy reply gingerbread man! helpful to know, restart is an addon issue v FF issue fyi - FF just crashed again! thanks goodness for session manager to simply recovery.
what are we looking for? what does pre and nowiki mean?
Extensions
Name Version Enabled ID
1Password 3.9.20 true onepassword@agilebits.com
About Add-ons 0.6.20110718 true {DF3074AA-1298-95DF-4315-72E3C22B503C}
Adblock Edge 2.1 true {fe272bd1-5f76-4ea4-8501-a05d35d823fc}
Adblock Plus 2.5.1 true {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Adblock Plus Pop-up Addon 0.9.1 true adblockpopups@jessehakanen.net
Add Bookmark Here ² 23.0.20140225 true abhere2@moztw.org
Add to Transmission 1.3 true addtotransmission@zanmato.se
Add-on Compatibility Reporter 2.0.1 true compatibility@addons.mozilla.org
Add-on Update Checker 2.4 true {891f0410-aaa2-11e0-9f1c-0800200c9a66}
Auto Form 1.2.4 true autoform@olifozzy
Autofill Forms 0.9.9.0 true autofillForms@blueimp.net
AutoPagerize 0.9.15 true jid0-tKjnEA5X3eBoP5HnqjBYQ4U3AcM@jetpack
BetterPrivacy 1.68 true {d40f5e7b-d2cf-4856-b441-cc613eeffbe3}
Cleanest Addon Manager 7.0 true cam@sdrocking.com
Clear Console 1.10 true clearConsole@penzil.com
CodeBurner for Firebug 1.6 true firebug@tools.sitepoint.com
Console² 0.9 true {1280606b-2510-4fe0-97ef-9b5a22eafe80}
Cookie Controller 3.5 true {ac2cfa60-bc96-11e0-962b-0800200c9a66}
Cookies Manager+ 1.5.2 true {bb6bc1bb-f824-4702-90cd-35e2fb24f25d}
Copy Pure Text 2.0.1 true copy-pure-text@kashiif-gmail.com
Custom Buttons 0.0.5.7 true custombuttons@xsms.org
Customize about:newtab 1.1.1 true customizenewtab@alejandrobrizuela.com.ar
DOM Inspector 2.0.14 true inspector@mozilla.org
Download Manager Tweak 1.0.5 true {F8A55C97-3DB6-4961-A81D-0DE0080E53CB}
Download Status Bar 2.7.0 true {6c28e999-e900-4635-a39d-b1ec90ba0c0f}
DownloadHelper 4.9.21 true {b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Email Link button 0.9 true {2A638E17-DE1D-48d3-A4B7-39E9670FF77A}
Extended Statusbar 1.5.8 true {daf44bf7-a45e-4450-979c-91cf07434c3d}
Extension List Dumper 1.15.2 true extensionlistdumper@sogame.cat
Fierr 1.3.20130808 true {2E481B23-66AC-313F-D6A8-A81DDDF26249}
Firebug 1.12.5 true firebug@software.joehewitt.com
Firecookie 1.4 true firecookie@janodvarko.cz
FirePHP 0.7.4 true FirePHPExtension-Build@firephp.org
Flashblock 1.5.17 true {3d7eb24f-2740-49df-8937-200b1cc08f8a}
FlashGot 1.5.5.95 true {19503e42-ca3c-4c27-b1e2-9cdb2170ee34}
Form History Control 1.3.1.0 true formhistory@yahoo.com
Google Translator for Firefox 2.1.0.3 true translator@zoli.bod
Greasemonkey 1.13 true {e4a8a97b-f2ed-450b-b12d-ee082ba24781}
Is It Compatible? 0.5.3 true isitcompatible@eternicode.com
JSONView 0.7 true jsonview@brh.numbera.com
Location Bar Enhancer 5.1 true UIEnhancer@girishsharma
MEGA 2.0.119 true firefox@mega.co.nz
Menu Editor 1.2.7 true {EDA7B1D7-F793-4e03-B074-E6F303317FB0}
Menu Icons Plus 2.7.1 true menuiconsplus@codedawn.com
OpenDownload² 3.5.1 true {210249CE-F888-11DD-B868-4CB456D89593}
Pure Link Text 0.1.2 true jid0-6H13SsLhCKQxBqLGeoor2QqZH0E@jetpack
RefControl 0.8.16 true {455D905A-D37C-4643-A9E2-F6FEFAA0424A}
Restart Firefox 0.5 true restart@restart.org
Roomy Bookmarks Toolbar 1.4.4 true ALone-live@ya.ru
Send2Prowl 1.3 true send2prowl@mengestech.com
Session Manager 0.8.1.0 true {1280606b-2510-4fe0-97ef-9b5a22eafe30}
Slim Add-ons Manager 10 true slimaddonmanager@opendfki.de
Tab Scope 1.5 true tabscope@xuldev.org
Tab Utilities 1.5.27 true tabutils@ithinc.cn
TabCloud 0.7 true tabcloud@firefox.connorhd.co.uk
TimerFox 0.9.20101216 true {F382D07F-5CBE-49DA-7F3F-8F27F3AA51D6}
Tiny Menu 2.0.4 true {d33c2f7c-b1e6-4d46-ab0e-be1f6d05c904}
Update Scanner 3.1.12 true {c07d1a49-9894-49ff-a594-38960ede8fb9}
[b]this one is stuck, cannot delete as no remove button. been there for ages.. maybe its the problem[/b]
Adobe Acrobat - Create PDF 1.0 false web2pdfextension@web2pdf.adobedotcom
[b]these are OFF, as were new just before my major FF crash[/b]
Cache Status 0.7.10 false cache@status.org
CacheViewer 0.7.6 false {71328583-3CA7-4809-B4BA-570A85818FBB}
CacheViewer2 1.5 false cacheview2@scriptkitz.ml
[b]off[/b]
A Better Firefox Add-on Bar 1.3 false a-better-firefox-addon-bar@jetpack
</pre>
Modified by seasaltseasalt
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
um deb.. i think you popping a standard reply in. this question is about restart not crashing.
But you said " FF just crashed again!" in your last post .
The Restart Firefox add-on from your list of extensions has been updated three years ago the last time. Uninstall it and use this one instead.
https://addons.mozilla.org/en-US/firefox/addon/restartless-restart/
Beyond that, with the list of extensions you've installed I'm not surprised you do see crashes. Probably half of them could be removed without loosing any functionality, and many of them are redundant. E.g. what's the point to have both, Adblock Plus and Adblock Edge?
seasaltseasalt wrote:
what are we looking for?
Any extension related to restarting Firefox, which has already been identified in the post above this one.
As a general rule, you shouldn't have multiple add-ons that do the same thing. You're bound to run into trouble that way. If the problems persist, it would be best to use the Reset Firefox feature to start over with a fresh profile, and only install one add-on that performs a particular function (e.g. just Adblock Plus, not Adblock Edge, etc.).
seasaltseasalt wrote:
this one is stuck, cannot delete as no remove button.
Globally installed add-ons can't be removed from the Add-ons Manager by normal means. To get rid of these, you usually have to uninstall the third-party application they're bundled with from the Windows Control Panel.
seasaltseasalt wrote:
what does pre and nowiki mean?
They're formatting tags that are supposed to properly space text (clearly with mixed results). Also, if you want to write in bold text, use three apostrophes instead of [b] and [/b].
thankyou gingerbread man. very helpful indeed. the markup is exactly what i have been looking for. I never know what to call these things.
I have cleaned up the add-ons. I created a brand new profile. I did not install 1Password addon and it has been crash free for entire day. Hopeful.
Cannot uninstall addon. I followed the article link. Most helpful. troubleshooting ID is "web2pdfextension@web2pdf.adobedotcom" but under my Profile/Extensions folder it is not to be found.. Even in the new profile, it shows on the add on page and does not appear in the Profile/Extensions folder. So I thought maybe it is one of the special exceptions, a "Globally Installed extension"
In the KB article it says under Gllobally installed extensions
. Go to your Firefox installation folder. Go to the extensions folder inside the installation folder. Follow the steps above to locate the appropriate folder to delete.
I did not know where "Firefox Installation folder" is?
- I did a search on my system for ""web2pdfextension@web2pdf.adobedotcom" and it showed me it is under
- HD/Library/Application Support/Mozilla/Extensions/s{ec8030f7-c20a-464f-9b0e-13a3a9e97384}/then the addon ID as a folder
- do i delete the number folder or just from the addonID folder?
- whereas my profile directory is located (maverick osx)
- HD/users/myname/Library/Applicaiton Support/Firefox/Profiles
thankyou again - such a super reply!
Chosen Solution
web2pdfextension@web2pdf.adobedotcom is the only thing you should delete, whether it's a folder or a file with the .XPI extension. You should first quit Firefox.
{ec8030f7-c20a-464f-9b0e-13a3a9e97384} is the application ID for Firefox. It means add-ons in that folder are only for Firefox (and not Thunderbird or Seamonkey).
I think the directions about the installation folder only apply to Windows¹. I've edited the aforementioned article to fix the information for Mac and Linux. It will be updated if an editor approves the changes.
Your profile folder contains your personal stuff. Globally installed add-ons are meant to be available to all users, so you won't find their files in there.
You're welcome ^_^
¹ https://developer.mozilla.org/Add-ons/Installing_extensions#Mac_OS_X