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Why won't Firefox stay installed?

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  • Last reply by John99

ksunger@amdoc.com
ksunger@amdoc.com
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When I log into Firefox, it keeps telling me I'm not on the most current version. I download it, install it, and when I come back to it after an IE session, it's gone.

Also, it is not staying "stuck" even though I've tried to make it my default browser.

When I log into Firefox, it keeps telling me I'm not on the most current version. I download it, install it, and when I come back to it after an IE session, it's gone. Also, it is not staying "stuck" even though I've tried to make it my default browser.

All Replies (1)

John99
John99
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I have just commented on a post with some similarities to this. /questions/877782#answer-249283

Your user agent string is wrong, probably due to some ask tool bar that has been installed with or without your knowledge.

It reads 

User Agent

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203 AskTbARS/3.9.1.14019 Firefox/3.6.13 (.NET CLR 3.5.30729)

What version of firefox are you using is it the current version, Firefox 6? to check click on :

  • Help -> About Firefox

You will need to disable or uninstall that software to solve the problem. You may be able to do that from the Firefox add-ons manager, but you may need to go into safe mode or you may need to identify and uninstall the software from the OS (Windows XP -> Start -> Control Panel -> uninstall software)