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I can not access my trivia games nor copy and past answers
it is obvious your system has changed: I have windows 11....the help I see is for windows 10
where are the current updates?
Contributor note: See also /questions/1593092.
it is obvious your system has changed: I have windows 11....the help I see is for windows 10
where are the current updates?
''Contributor note: See also [/questions/1593092].''
Modified by Denys
All Replies (2)
Hi,
You have the latest Firefox version. Websites may see you as on Windows 10, because Firefox hides your system details to resist fingerprinting.
Returning to your question. What are "trivia games"? What exactly do you mean by "can not access"? What error messages do you see? Which "answers" are you referring to?
Based on your new question, you may find the following suggestions useful:
- Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield
icon in the left part of the address bar.
- If ETP is enabled, try disabling it.
- If the problem is not fixed, try clearing Firefox cache.
- If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
- If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
- If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.
- Finally, if creating a new profile hasn't helped, please check if the issue persists in other browsers (e.g. Chrome, Edge, Opera or Safari).
- If it does, it is most likely an issue on the website's side. You may want to inform the website owner or administrator about that.
- If it doesn't, that's a compatibility issue. Please report it on WebCompat, so that our team there may be able to look into it. We'd also appreciate posting a link to your report here.
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