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have 5 default files in profile, are all needed

Thunderbird Profiles
david replied
Teka
Teka

Help please I want to use "Personal Backup" program to save a backup of data needed to restore thenderbird Using tools>help>trouble shooting>application basics>profile>open folder gives 5 files all ending in .default 3 are 1 KB - can these be deleted? 2 have more folders each with many folders and files- are they both needed? which do I use for backing up with "Personal backup" program? the "Personal Backup" program finds 2 possble profiles defaultuser and default_user, which do I need? I am on the "release update channel"

Help please I want to use "Personal Backup" program to save a backup of data needed to restore thenderbird Using tools>help>trouble shooting>application basics>profile>open folder gives 5 files all ending in .default 3 are 1 KB - can these be deleted? 2 have more folders each with many folders and files- are they both needed? which do I use for backing up with "Personal backup" program? the "Personal Backup" program finds 2 possble profiles defaultuser and default_user, which do I need? I am on the "release update channel"

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david
david
  • Top 10 Contributor

I do not know what 'personal backup' program is. I do know that users get hurt when using backups that don't work on restore. Your best best is to do a restore that is supported here. Here is a simple process

BACKUP

  1. ensure thunderbird is not running
  2. enter %appdata% in search window on task bar and press Enter key
  3. this should open windows file explorer in Appdata\roaming folder
  4. highlight the Thunderbird folder and copy to external media

RESTORE

  1. ensure thunderbird is installed and NOT running
  2. enter %appdata% in search window on task bar and press Enter key
  3. delete the thunderbird folder
  4. you should be in Appdata\roaming folder , copy&paste the exported Thunderbird folder there.
  5. start thunderbird and all should be there

On your question, to find the profile that thunderbird uses, do this: - click help troubleshootinginformation - scroll to 'profile folder' and click 'open folder' - you are now in the profile that thunderbird is using. note the name of the folder. other profiles can be deleted if not needed. I have done that with no problems. Thunderbird works with only one profile.

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