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Deleted Messages Not Going To Trash

jl11

I just created a new email account in Thunderbird. I've used T-bird for 15 years. Normally, when I highlight an inbox email and then press the keyboard "Delete" key, the message is sent to Trash. But on this new account, when I press Delete key, the message briefly disappears, but then comes back into my Inbox. It doesn't go to Trash.

I checked the Server setup and confirmed it is setup to move Deleted email to "Trash on xxx@xxxx.com"

I just created a new email account in Thunderbird. I've used T-bird for 15 years. Normally, when I highlight an inbox email and then press the keyboard "Delete" key, the message is sent to Trash. But on this new account, when I press Delete key, the message briefly disappears, but then comes back into my Inbox. It doesn't go to Trash. I checked the Server setup and confirmed it is setup to move Deleted email to "Trash on xxx@xxxx.com"

All Replies (1)

Update, I deleted the new account and started over. The problem went away.