cannot get into thunderbird directly without going thru Webmail
My Spectrum password was changed and now I cannot get direct access to TB. For some reason TB is not linking up with Spectrum password. I get a popup panel saying "Login to server Mail.TWC.Com with username jomar159@hvc.rr.com failed" Retry Enter New password Cancel I have 2 accounts on TB 1 is wmarks1 and the other is jomar159@hvc.rr.com HELP
All Replies (15)
Go to TB menu > Settings > Privacy & Security > Passwords
Click the 'Saved Passwords button > click the 'Show Passwords' button
R. click the entry with the old PW > Edit Password
Save and close.
Ed The edit password is grayed out Help
Click button Show password first and then try to Edit
That does not fix the problem
wmarks1 said
Ed The edit password is grayed out Help
Select the account and click the 'Remove' button. After that, you'll be prompted to save the user ID and PW when you try to log in.
There is not a entry for imap in the saved entries
Are you able to log into the web interface?
Modified by Ed
Not familiar with web interface. I am a real novice with the PC
wmarks1 said
Not familiar with web interface. I am a real novice with the PC
The web interface is https://webmail.spectrum.net/mail/auth.
I am getting a message "failed to connect to server mail.twc.com"
wmarks1 said
I am getting a message "failed to connect to server mail.twc.com"
Not good! Check with another browser if possible. If that also doesn't connect, you'll have to contact your internet service support department.
Earlier contact with Spectrum, that person thought the password problem could be corrected by contacting Thunderbird person.
wmarks1 said
Earlier contact with Spectrum, that person thought the password problem could be corrected by contacting Thunderbird person.
You said you can't get a connection to the website with your current browser. That is the root problem; if you can't do that, you'll never be able to log in. Did you try going to mail.twc.com with another browser?
Ed It seems to be a password problem. I put in the password to get TB and it comes back as a error. I don't know how to get that problem resolved. Can someone give me a way to resolve that logon problem?
wmarks1 said
Ed It seems to be a password problem. I put in the password to get TB and it comes back as a error. I don't know how to get that problem resolved. Can someone give me a way to resolve that logon problem?
OK, so on webmail did you try the forgot password thing?
