Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Archived

lost mozilla password

Matt replied
guenthpw

thunderbird asks for primary password. don't have it.

thunderbird asks for primary password. don't have it.

All Replies (3)

I can NOT get any of the email for my account to download to me Macbook Pro. It continually asks for my password, and it has disappeared. I haven't been apple to retrieve my emails for over several MONTHS. Please help me I am a VERY SENIOR citizen, and this is VERY DIFFICULT.

@robertc1944

If the above information does not resolve your issue, you should consider creating a new thread with specific details about your issue.

Doing so will allow support forum volunteers to give you solutions that are more helpful to you. See the Mozilla Support rules and guidelines for more information about posting support requests.