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Error Thunderbird

cato3

Today, all of a sudden, Mozilla Thunderbird required a PC restart and after the restart was complete, it cannot be started, a message appears. Please, help me ;-)

---------------------------

XULRunner


Error: Platform version '128.11.0' is not compatible with minVersion >= 128.10.0 maxVersion <= 128.10.0


OK


Today, all of a sudden, Mozilla Thunderbird required a PC restart and after the restart was complete, it cannot be started, a message appears. Please, help me ;-) --------------------------- XULRunner --------------------------- Error: Platform version '128.11.0' is not compatible with minVersion >= 128.10.0 maxVersion <= 128.10.0 --------------------------- OK ---------------------------

All Replies (1)

Try reinstalling TB from https://www.thunderbird.net/en-US/thunderbird/all/. Choose the Extended Support Release.