Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Archived

Thunderbird "junk" mail

Thunderbird Junk email and spam
CWTL replied
CWTL
CWTL

I have followed the procedures for marking messages as "junk", including the "training", marking the messages individually, etc., and the messages are never diverted to the junk folder. They just keep appearing in my inbox. What's the problem here?

I have followed the procedures for marking messages as "junk", including the "training", marking the messages individually, etc., and the messages are never diverted to the junk folder. They just keep appearing in my inbox. What's the problem here?

All Replies (2)

Matt
Matt
  • Top 25 Contributor

You are aware I assume that the from address has no bearing on if mail is considered junk except for it's use in the whitelisting of senders.

See https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages#w_whitelisting

CWTL
CWTL Question owner

Thank you, Matt, for the response. I've read the article on TBird junk and I admit that I don't completely understand how the app decides what is junk. For context, I've used TBird for many years and recently had to remove and reinstall it because of an issue with my server. I had no issues prior to that. I have adjusted the settings per the article and have marked all messages as either "junk" or "not junk" on a daily basis for the past week or so, which is my understanding of the "whitelisting" procedure. All of that has had absolutely no effect on the massive amount of junk mail that comes in on a daily basis. Same senders, same subjects, in most cases several times a day. If my constant deliberate marking messages as junk and not junk is not among the criteria that the algorithm takes into account, then I'm obviously missing something. I'm sure I'll be embarrassed when I find out what it is. If you can point me in the right direction I'd be grateful.