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Missing global folder

channey replied
channey

Hello,

My Windows version of Thunderbird is missing my global folders ("Saved"). It appears in my Android version of Thunderbird.

Attached are screenshots of the available folders for the email account's webmail app, Thunderbird Windows & Android.

Hello, My Windows version of Thunderbird is missing my global folders ("Saved"). It appears in my Android version of Thunderbird. Attached are screenshots of the available folders for the email account's webmail app, Thunderbird Windows & Android.

All Replies (3)

Sorry, forgot to attach screenshots...

Is the Saved folder subscribed? Right-click the account, Subscribe...

Figured it out...

I had my Windows version set for POP3 instead of IMAP.