Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I just want to recover my account just as it was one week ago.

Lillie McPhee
Lillie McPhee

bold text I want to recover my account just as it was one week ago. My computer crashed a few days ago and I am having a night mare getting all my accounts reentered. I am a 77 year old senior citizen and some of the instructions are just too complicated for me. I appreciate all your help. I love my account and I am lost without it. Lillie Jo McPhee [edited] @gmail.com

'''bold text''' I want to recover my account just as it was one week ago. My computer crashed a few days ago and I am having a night mare getting all my accounts reentered. I am a 77 year old senior citizen and some of the instructions are just too complicated for me. I appreciate all your help. I love my account and I am lost without it. Lillie Jo McPhee [edited] @gmail.com

Modified by James

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer

Hi Lillie, did you need to do more than just start Firefox, such as Refresh, reinstall, etc.?

Crashes can corrupt files, but sometimes you can recover the files locally, or retrieve data using Firefox's Sync feature. It sounds like so far you haven't been able to do that for your saved logins/passwords. Is that the only missing data?

(Note: this forum can't accept replies by email. Please return to your question to follow up, at https://support.mozilla.org/questions/1510518)