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not getting emails

Thunderbird Send and receive email
Toad-Hall replied
a1carpetcleaners
a1carpetcleaners

Hi, 

  I am having issues receiving current emails on my desktop. I am recieving them on my phone and laptop fine but my desktop has stopped. Can someone please contact me to fix this issue?

Kind regards, Arron

Hi, I am having issues receiving current emails on my desktop. I am recieving them on my phone and laptop fine but my desktop has stopped. Can someone please contact me to fix this issue? Kind regards, Arron

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor

Need info:

On phone and laptop - have you set up IMAP accounts or POP ? If you access your webmail account via a browser, do you see all your emails?


On desktop:

What OS are you using ? What version of Thunderbird are you using?

Please post info: In Thunderbird

  • Help > Troubleshooting Information
  • Scroll to 'Mail and News Accounts'.
  • Post an image showing all the data in that section.

When you want to 'Get Messages' or 'Send' what error messages are you getting ? - Post an image of error message or type it exactly word for word verbatim.

In Thunderbird

  • Tools > Developer Tools > Error Console
  • Clear the error console using the bin icon then close.
  • Exit Thunderbird.
  • Then restart Thunderbird and open the Error Console.
  • Attempt 'Get Messages'
  • Post an image showing all the info in the error console as it may reveal something important.