Secure Form is blocked
I regularly receive email advice (via Thunderbird) from companies to access my account with them.
Two days ago I selected a link to direct me to the secure form. I note that the exact same link has been provided to me in the past and opened. This time however I was confronted with "Invalid Address".
I was advised to copy the link into another browser; I chose "Edge" and the form opened.
I have cleared FireFox's "Recent History" but that still gives no joy.
How do I overcome this?
Is there something in a configuration file that I might edit, or a potentially corrupt Windows Registry entry?
I do not use any Windows Security depending upon Bitdefender (which has never created any issues of this nature).
Chosen solution
Thank you. You are correct that the Error Message was generated from the targeted server.
I did open the email again, and when it once more offered me that same error, without leaving that page, I cleared the "Cache and data" setting in History.
On activating the link in the email again the required form opened correctly. Clearly then, somewhere I created a corruption which was only going to be cleared by clearing the cookies while the "damaged" page was still open.
Many thanks, Brian
Read this answer in context 👍 0All Replies (2)
"Invalid address" sounds like a message from the web server or from an intermediary security system. Possibly it could be caused by some part of the address being stripped, or some cookies being blocked, etc. It's a little difficult to guess.
As a first thing to try, you could clear previously set cookies (in case there is a conflict of some kind). To do that, while on the site, click the lock icon near the left end of the address bar. On the drop-down, click "Clear cookies and site data..." and confirm when Firefox asks you to confirm. Then try the link again.
Any difference?
Assuming it's a site you trust, you could try relaxing Firefox's "Total Cookie Protection" feature. To do that, while on the site, click the shield icon at the left end of the address bar (next to the lock). On the drop-down, click the blue slider switch to disable protection. Then try the link again.
Any difference?
You also could test in Firefox's Troubleshoot Mode. In that mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.
If Firefox is running:
You can restart Firefox in Troubleshoot Mode using either:
- "3-bar" menu button > Help > Troubleshoot Mode...
- (menu bar) Help menu > Troubleshoot Mode...
and OK the restart. A small dialog should appear. Click the Open button.
If Firefox is not running:
Hold down the Shift key when starting Firefox. (On Mac, hold down the option/alt key instead of the Shift key.) A small dialog should appear. Click the Open button.
Note: Don't use the Refresh without first reviewing this article to understand what will be deleted: Refresh Firefox - reset add-ons and settings.
Any improvement?
Chosen Solution
Thank you. You are correct that the Error Message was generated from the targeted server.
I did open the email again, and when it once more offered me that same error, without leaving that page, I cleared the "Cache and data" setting in History.
On activating the link in the email again the required form opened correctly. Clearly then, somewhere I created a corruption which was only going to be cleared by clearing the cookies while the "damaged" page was still open.
Many thanks, Brian
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