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cant creat new folder

Thunderbird Email and messaging
Mapenzi replied
tony284
tony284

peculiar problem, my wife's installation of Thunderbird seems to be corrupt somehow. she cannot make a new folder or subfolder, when you right click the option to create a new folder is not even there, the only way is file/new/folder but nothing happens...now that was weird enough but since this started we have both got new machines with a new installation of windows 11 and a new installation of thunderbird and yet the wife still has the same problem, we did import the profile from the old hard drive so could the problem have been imported with the profile.

I have changed a thousand settings from various help pages, I can program, build and repair PCs, and I run my own dedicated server so I am not a noob.

it seems that something somewhere is restricting the right-click menus and the facility to create folders and subfolders. HHHHEEEEEEEELLLLPPPP

peculiar problem, my wife's installation of Thunderbird seems to be corrupt somehow. she cannot make a new folder or subfolder, when you right click the option to create a new folder is not even there, the only way is file/new/folder but nothing happens...now that was weird enough but since this started we have both got new machines with a new installation of windows 11 and a new installation of thunderbird and yet the wife still has the same problem, we did import the profile from the old hard drive so could the problem have been imported with the profile. I have changed a thousand settings from various help pages, I can program, build and repair PCs, and I run my own dedicated server so I am not a noob. it seems that something somewhere is restricting the right-click menus and the facility to create folders and subfolders. HHHHEEEEEEEELLLLPPPP

All Replies (5)

Mapenzi
Mapenzi
  • Top 25 Contributor

Did you also try when runnung Thunderbird in "Troubleshoot Mode"? https://mzl.la/3AbU5jz

tony284
tony284 Question owner

tried that didn't make any difference

Mapenzi
Mapenzi
  • Top 25 Contributor

Do you use an antivirus program?

Mapenzi
Mapenzi
  • Top 25 Contributor

Do a test in a new profile https://mzl.la/3Qqw8KS