📣 Help shape Firefox by joining our Test Days event on July 21–27 to test the Firefox Semantic History Search in Firefox Beta 142

Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird suddenly unable to send outgoing mail to verizon.net server

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by sfhowes

dn.heller
dn.heller

I have a Verizon.net email account. It was migrated to AOL servers several years ago. I migrated successfully at that time. Suddenly, two days ago, I began getting error message when trying to send outgoing mail from my Verizon.net account in Thunderbird. Error message says: "Login to server smtp.verizon.net with username xxxxx failed." I can still send email from the Verizon.net address from my mobile device app, so it looks like a Thunderbird problem. I have the current version of Thunderbird installed. None of the Thunderbird account settings were changed or corrupted from what they have been for years. I'm using a PC. The same thing happened to my wife who uses a Mac.

I have a Verizon.net email account. It was migrated to AOL servers several years ago. I migrated successfully at that time. Suddenly, two days ago, I began getting error message when trying to send outgoing mail from my Verizon.net account in Thunderbird. Error message says: "Login to server smtp.verizon.net with username xxxxx failed." I can still send email from the Verizon.net address from my mobile device app, so it looks like a Thunderbird problem. I have the current version of Thunderbird installed. None of the Thunderbird account settings were changed or corrupted from what they have been for years. I'm using a PC. The same thing happened to my wife who uses a Mac.

All Replies (3)

Andrew
Andrew
  • Moderator

This may be an outage with Verizon. Another user is experiencing the same issue: https://support.mozilla.org/en-US/questions/1283732

Tom K
Tom K

Thank you, gentlemen. Now all we have to do is get someone to address the issue....

sfhowes
sfhowes
  • Top 10 Contributor

The solution is explained here:

https://support.mozilla.org/en-US/questions/1283746

Change the User Name to the full email address, or apply the aol.com servers.