Firefox crashes on startup
Please could you help with the following:
Crash ID: bp-6840259d-3554-4eb8-947b-8f8162160808
Thanks.
Chosen solution
Product Firefox Release Channel release Version 48.0 Build ID 20160726073904 OS Windows 7 OS Version 6.1.7601 Service Pack 1
Signature: PREF_GetIntPref
qipcap.dll = Websense Data Endpoint
WRusr.dll = Webroot SecureAnywhere
This is for Sumo's Related Bugs 1291738 RESOLVED FIXED startup crash in nsPrefBranch::GetIntPref (Websense Endpoint)
1291736 RESOLVED DUPLICATE startup crash in nsPrefBranch::GetIntPref with QIPCAP.dll (Websense Endpoint)
831751 RESOLVED WORKSFORME crash in pdfplugin @ PREF_GetIntPref with PDF Plugin for Firefox on Mac OS X 1.2
828184 VERIFIED FIXED startup crash in nsPrefBranch::GetIntPref with QIPCAP.dll (Websense Endpoint)
768449 RESOLVED WORKSFORME Intermittent crash during test_bug_242956.html [@ PREF_GetIntPref]
Update / disable Websense and Webroot .
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Chosen Solution
Product Firefox Release Channel release Version 48.0 Build ID 20160726073904 OS Windows 7 OS Version 6.1.7601 Service Pack 1
Signature: PREF_GetIntPref
qipcap.dll = Websense Data Endpoint
WRusr.dll = Webroot SecureAnywhere
This is for Sumo's Related Bugs 1291738 RESOLVED FIXED startup crash in nsPrefBranch::GetIntPref (Websense Endpoint)
1291736 RESOLVED DUPLICATE startup crash in nsPrefBranch::GetIntPref with QIPCAP.dll (Websense Endpoint)
831751 RESOLVED WORKSFORME crash in pdfplugin @ PREF_GetIntPref with PDF Plugin for Firefox on Mac OS X 1.2
828184 VERIFIED FIXED startup crash in nsPrefBranch::GetIntPref with QIPCAP.dll (Websense Endpoint)
768449 RESOLVED WORKSFORME Intermittent crash during test_bug_242956.html [@ PREF_GetIntPref]
Update / disable Websense and Webroot .
Hi,
Thanks for getting back to me.
I suspected it was WebSense which was preventing Firefox from opening. I have installed Firefox 38.2.0esr and this has solved my problem.
Modified by MRumsam
Glad to help. Safe Surfing.