Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Solved Archived

Firefox crashes on startup

Firefox Troubleshooting
FredMcD replied 10 years ago
MRumsam
MRumsam

Please could you help with the following:

Crash ID: bp-6840259d-3554-4eb8-947b-8f8162160808

Thanks.

Please could you help with the following: Crash ID: bp-6840259d-3554-4eb8-947b-8f8162160808 Thanks.

All Replies (3)

FredMcD
FredMcD

Chosen Solution

Product Firefox Release Channel release Version 48.0 Build ID 20160726073904 OS Windows 7 OS Version 6.1.7601 Service Pack 1

Signature: PREF_GetIntPref

qipcap.dll = Websense Data Endpoint

WRusr.dll = Webroot SecureAnywhere

This is for Sumo's Related Bugs 1291738 RESOLVED FIXED startup crash in nsPrefBranch::GetIntPref (Websense Endpoint)

1291736 RESOLVED DUPLICATE startup crash in nsPrefBranch::GetIntPref with QIPCAP.dll (Websense Endpoint)

831751 RESOLVED WORKSFORME crash in pdfplugin @ PREF_GetIntPref with PDF Plugin for Firefox on Mac OS X 1.2

828184 VERIFIED FIXED startup crash in nsPrefBranch::GetIntPref with QIPCAP.dll (Websense Endpoint)

768449 RESOLVED WORKSFORME Intermittent crash during test_bug_242956.html [@ PREF_GetIntPref]

Update / disable Websense and Webroot .

MRumsam
MRumsam Question owner

Hi,

Thanks for getting back to me.

I suspected it was WebSense which was preventing Firefox from opening. I have installed Firefox 38.2.0esr and this has solved my problem.

Modified by MRumsam

FredMcD
FredMcD

Glad to help. Safe Surfing.