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I can create a New Folder, but it does not appear under my 'Inbox'.

  • 2 replies
  • 8 have this problem
  • 8 views
  • Last reply by petlover

petlover
petlover

I have made sure that under 'View', that my bullet is next to show 'All' folders. I make the new folder to show up as a subfolder of my inbox, but it does not appear. I try to do it again and it states that one already exists????????????????????????

I cannot figure out what is Wrong!!!!!!!

Jackie

I have made sure that under 'View', that my bullet is next to show 'All' folders. I make the new folder to show up as a subfolder of my inbox, but it does not appear. I try to do it again and it states that one already exists???????????????????????? I cannot figure out what is Wrong!!!!!!! Jackie

Chosen solution

Is this a Pop or Imap mail account?

if IMAP then you need to subscribe to see created folders.

If Pop, it should appear. If it is a sub folder of the Inbox, is the Inbox folder tree collapsed or expanded? If the Inbox has sub folders, then a small arrow appears to the left of 'Inbox'. When collapsed this arrow is just a triangular outline. When expanded to show sub folders, the arrow changes to solid black. You can expand/collapse the sub tree by clicking on the arrow.

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Toad-Hall
Toad-Hall
  • Top 25 Contributor

Chosen Solution

Is this a Pop or Imap mail account?

if IMAP then you need to subscribe to see created folders.

If Pop, it should appear. If it is a sub folder of the Inbox, is the Inbox folder tree collapsed or expanded? If the Inbox has sub folders, then a small arrow appears to the left of 'Inbox'. When collapsed this arrow is just a triangular outline. When expanded to show sub folders, the arrow changes to solid black. You can expand/collapse the sub tree by clicking on the arrow.

petlover
petlover Question owner

OMG - thank you for your help!!!!!!!!!!!! I did not realize that the inbox folder was collapsed and not expanded. The new folders I made are there!

THANK YOU!!!!!!!!!!!!!!!!