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I am really in a panic: Using ubuntu 22.04 and Thunderbird 140.7.1.esr For my main account I keep some 40 sub-folders and sub-sub-folders. All but the most recent mails in my sub folders are gone, something like 4 years of email. I asked chatGPT for help and found inside the /mail folder that most of the files with the names of my sub folders with no extension have 0 kb. I don't use IMAPS because I wanted my mails on my computer so I use only POP. :-( The interesting thing is that this only happend to my main account. I have 6 more accounts in Thunderbird and they seem to be fine, at least for now. Thank you for any help. Kind regards Frank

Hallo,

ich erhalte meine e-Mails auf meinem Laptop via Thunderbird. Als ich letzte Woche nach einer einwöchigen Abwesenheit meine e-Mails checken wollte, zeigte mir das System 178 erhaltene e-Mails an. Als ich meinen Posteingang öffnete, zeigte es nur 78 an, die auch existierten. Es fehlten somit 100 e-Mails. Liegt das an Thunderbird oder muss ich meinen e-Mail-Supporter (1&1) kontaktieren? Da ich kein "Computer-Freak" bin, bin ich ziemlich hilflos und würde mich freuen, wenn ich von Euch Hilfe bekommen könnte.

Vielen Dank im Voraus für möglichen Support und hilfreiche Antworten an meine e-Mail-Adresse x@online.de.

Herzliche Grüße aus Berlin Harry Kühn

(PII removed by moderator)

I accidentally deleted a folder (that I thought was empty) which ended up having important saved emails in it. I thought I had transferred the emails to a new folder...but unfortunately they were still in the old folder. I tried everything I knew how to do but I have not been able to find the folder any where.

  I still have Windows 10.  I'm dreading upgrading to Windows 11.  

Information: Edition: Windows 10 Home Version: 22H2 Installed on: 11/4/22 OS Build: 19045.6466

I'm afraid to "go look for the Thunderbird information". I tried that once and then couldn't get back to where I was and had to start all over again.

After deleting a large number of historical emails, including emptying the Deleted items folder, and emptying the Archive folder, Thunderbird restores a large number - but not all - previously deleted emails. Oddly the emails that are restored to the inbox are only ones from 2022. I have gone through and deleted them multiple times but they keep coming back. Any suggestions? Thanks, Simon.

I had just started utilising Folders. Today I wanted to move an important email where I could easily find it again. I created a new folder, went to the inbox, clicked on the email in question and moved it to the new folder.

Then I went to the new folder to check that it was there safely and it was and I shut down my laptop.

Later I got home to start work. I looked for the file and the folder was empty. I ran the search that I had run previously and it now returned nothing found. The email had vanished.

I moved some rubbish emails to the same folder, none of them arrived there, all have disappeared and are not to be found in the deleted folders either.

Really annoying and frankly a deal breaker for using this software going forward without a satisfactory solution.

Running Linux Mint on a Lenovo ThinkpadT490 Many thanks

This has been happening for a long long time - probably a few years' worth of versions. I have just put up with it... currently running Tbird 147 and it just happened.

When editing an email (either the body or the Subject), if you use the backspace button (the one that deletes to the left) to delete some text sometimes the cursor will incorrectly be positioned about 5 or 6 characters further left than it should.

For example, if I had the text: "Quick brown fox jumps over the moon"

If I were to highlight "fox" in the above example, and hit backspace, I would expect the cursor to end up positioned between the remaining spaces after 'brown' ( pipe symbol here is meant to represent the cursor position): "brown | jumps"

But instead what happens is that the cursor ends up somewhere among/before the word "brown". It's always further left than it should be, by 5 or 6 characters.

I believe it only happens when highlighting multiple characters and then hitting backspace. It may be more (only?) prevalent when editing/replying to an existing email. (But I'm still only editing the new portions that I add at the top of the email; I'm almost never editing in amongst the original quoted email content.)

I also haven't ever been able to figure out how to make it happen, sorry. It is just random...It will happen once in an email, but then not again. But it happens frequently - 3-6 times a day perhaps. (Depends on how many emails I am editing.  :) )

I don't believe that I have noticed this issue if I were using the Delete button (deletes things to the right). I don't think it happens when backspacing one character at a time...but it might. I also use Option-Backspace to delete whole words at a time (instead of highlighting the word); not exactly sure if it happens only if highlighting a word, or only if Option-Backspace, or single key press... sorry, it is so random and unexpected that I don't have more specifics.

Tried to send a rather routine email on Outlook account. Wouldn't send. Checked settings. Outgoing server, which I set to smtp-mail.outlook.com, had "magically" changed to an outlook365 server. Switched it back. Still wouldn't send. After some investigation and some suggestions from copilot, I noticed my Surfshark VPN was on. I don't run it all the time, just when I need it to log onto blocked sites. Copilot said: Surfshark is notorious for silently blocking outbound SMTP ports — especially 587, 465, and 25. Switched outgoing port to 465 as suggested by Surfshark support and tried to send again, without Surfshark on. Still wouldn't send. Finally went to outlook.live.com to send the message. Went OK. Kinda baffled. Anyone help?

Folder name: BOGUS AI PRAISE-MKTING-BOOK CLUB BULLSHIT I had been adding emailed marketing messages that I knew were fake into this folder for about two weeks. This morning, after a Windows 11 Update, when I tried to add another such message to that folder, the entire file folder was missing. I tried everything I could think of, including looking for help online, to no avail. This folder contained around 500 emails, over 200 of which I hadn't even opened.

Since a few weeks ago every time I try to drag an email from the inbox to a folder (I'm not ever trying to drag it out of Thunderbird), if I falter with the mouse or try to drag it a second time I get dialog box asking if I want to replace a file that already exists in the "mozDraggedFiles" folder. e.g.:

 CONFIRM
 /var/folders/4g/sjfdskjgdsklfi098ds09jsejre/T/mozDraggedFiles/<subject_of_email>.eml Already exists do you want to replace it? Y/N

Clearly a temp folder for stored copies of emails before they get moved/copied somewhere.

There's a similar bug reported here: https://bugzilla.mozilla.org/show_bug.cgi?id=1983616

Which links to another couple of bugs, but all are talking about dragging files to desktop or other location but not about dragging them within the program.

Presumably once a dragged email reaches it's destination the copy in the mozDraggedFiels folder ought to be cleared right? I wonder why that has changed recently, I'm pretty sure I haven't had this issue before.

Also to make matters worse when the dialog box comes up, it is only displayed locally to the machine to screens connected directly to it and if I am remoting in with share screen or something like jump desktop the machine essentially hangs/disconnects until the dialog box is closed!

Anyone else getting this ?

I'm on OSX 15.1 and Thunderbird143.0.1 (aarch64) R.

Dear Sir / Madam, I am still running a perfectly good Win 7 computer. My Mail Inbox & Sent Box have a huge number of Emails i have been trying to delete in batches. They initially go to my Deleted folder which shows the number of emails collected. I then empty the deleted folder. so far so good, except the huge file size in my inbox or sent box hasn’t changed! But the deleted folder is now showing empty! The emails i selected to delete seem to have disappeared, but i have not recovered any disk space! I am running out of disk space in C drive because i cannot seem to remove these emails. I have tried shutting down my computer & rebooting (i shut it down every night) this has no effect.

If i had a tool to open the sent / inbox file i could manually delete emails in old date order? Hope someone out there can help.

Kind regards Nick