Thunderbird Community Forum

I was using thunderbird. I accidentally hit the sort by star right above the email list. The application crashed closed. When I reopen it, it immediately crash closes. I can't even get an pointer arrow for long enough to exit myself.

On window 10. Thunderbird was up to date.

Tried - restarting computer. Signing out of TB in the crash report box. Can't get into safe mode.

Sending of message failed. Unable to authenticate to Outgoing server (SMTP) smtp.kingharald.co.uk. Please check password and verify the Authentication method in Account settings/Outgoing server (SMTP). Emails work ok for a while, then I get a few days of this error message and then it seems to fix itself. It's not working just now. How do I fix this?

https://crash-stats.mozilla.org/report/index/278f33e2-5124-4649-a1d2-7c1e30220630

Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: impout008.msg.chrl.nc.charter.net cmsmtp 69.169.8.169 blocked. Please see https://www.spectrum.net/support/internet/understanding-email-error-codes for more information. AUP#Out-1130.

I'm no longer seeing a statement of total space saved in the compaction status bar messaging. If this has been lost in recent upgrades, please bring it back!

Running 102.2.2 64 bit in WIN10 Pro

and another one, i'm afraid! all my emails from September have disappeared! they're still in the Inbox, but in my READ virtual folder, they've gone. here is a screenshot of the properties for it, as well as some September email dates from my Inbox. (the "does not contain" is my email address)

What does repair folder actually do?

A search online gets answers like 'it rebuilds the index', but that's not very explanatory. Does it recreate the index by looking at the folder contents or by going back to the server and downloading emails again?

After a couple of odd things happening (emails appearing in the web version of Gmail, but not in my Thunderbird Inbox), I decided to repair my Inbox. It's an IMAP account with Gmail, and has got over 700 messages in it (yes I know, time for a clear out...).

Thunderbird went slow for quite a long time (like half an hour at least), and messages kept flashing up in the status bar at the bottom saying stuff like "Downloading message 237 of 700". When clicking on messages with large attachments, while the repair was apparently still underway, the messages took some time to load, though they seem to be about normal now.

Was it really downloading emails? I ask, because I have some archive folders MUCH bigger than the Inbox, and would like to know what to expect if I have to repair other folders.

For info: Thunderbird 91.11.0 (64-bit) running under Linux Mint 19.1

Hi, I have already done everything, update the box configuration again, but the program still crashes. Below, the copied error can tell someone what could be the cause of this behavior. About 200 people use Thunderbird in the company and there is such a problem on only one laptop.

LOG: AdapterDeviceID: 0x1916 AdapterDriverVersion: 30.0.101.1338 AdapterSubsysID: 07a81028 AdapterVendorID: 0x8086 Add-ons: %7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D:6.2.9.1,wetransfer%40extensions.thunderbird.net:2.0.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:60.9.1 AvailablePageFile: 13342543872 AvailablePhysicalMemory: 10998198272 AvailableVirtualMemory: 3508690944 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 42467328 BreakpadReserveSize: 83886080 BuildID: 20191031083309 CPUMicrocodeVersion: 0xec ContentSandboxCapable: 1 ContentSandboxLevel: 1 CrashTime: 1665727332 FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1665644770 ModuleSignatureInfo: {"ESET, spol. s r.o.":["eamsi.dll"],"Microsoft Corporation":["api-ms-win-crt-locale-l1-1-0.dll","api-ms-win-crt-multibyte-l1-1-0.dll","msvcp140.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","VCRUNTIME140.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-runtime-l1-1-0.dll"],"Microsoft Windows":["CoreUIComponents.dll","CoreMessaging.dll","msvcp110_win.dll","policymanager.dll","appresolver.dll","twinapi.appcore.dll","mscms.dll","dcomp.dll","wscapi.dll","wininet.dll","winrnr.dll","NapiNSP.dll","avrt.dll","Windows.UI.dll","winhttp.dll","AudioSes.dll","MMDevAPI.dll","srvcli.dll","iertutil.dll","winmm.dll","dwmapi.dll","version.dll","textinputframework.dll","winnsi.dll","sspicli.dll","winsta.dll","wtsapi32.dll","mswsock.dll","profapi.dll","userenv.dll","dnsapi.dll","devobj.dll","IPHLPAPI.DLL","msasn1.dll","CRYPTBASE.DLL","rsaenh.dll","cryptsp.dll","ntmarta.dll","bcrypt.dll","cfgmgr32.dll","propsys.dll","WinTypes.dll","windows.storage.dll","kernel.appcore.dll","KERNELBASE.dll","setupapi.dll","gdi32full.dll","imm32.dll","msvcp_win.dll","shlwapi.dll","clbcatq.dll","ucrtbase.dll","user32.dll","ws2_32.dll","sechost.dll","nsi.dll","advapi32.dll","bcryptPrimitives.dll","gdi32.dll","oleaut32.dll","combase.dll","msctf.dll","kernel32.dll","psapi.dll","ole32.dll","win32u.dll","wintrust.dll","shell32.dll","rpcrt4.dll","SHCore.dll","msvcrt.dll","crypt32.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","nssckbi.dll","freebl3.dll","softokn3.dll","xul.dll","lgpllibs.dll","nss3.dll","prldap60.dll","ldap60.dll","mozglue.dll"]} Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1916, AdapterSubsysID: 07a81028, AdapterDriverVersion: 30.0.101.1338 FP(D10-L1100-W00001000-T000) DWrite? DWrite+ WR? WR- OMTP? OMTP+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 67 StartupCrash: 0 StartupTime: 1665727279 SystemMemoryUsePercentage: 35 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20191031083309","version":"60.9.1","vendor":null,"platformVersion":"60.9.1","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16265,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":78,"stepping":3,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2496,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"pl-PL","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":22000,"windowsUBR":978,"installYear":2022},"hdd":{"profile":{"model":"LITEON CV3-8D512-41 SATA 512GB SED","revision":"T89410B"},"binary":{"model":"LITEON CV3-8D512-41 SATA 512GB SED","revision":"T89410B"},"system":{"model":"LITEON CV3-8D512-41 SATA 512GB SED","revision":"T89410B"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 520","vendorID":"0x8086","deviceID":"0x1916","subsysID":"07a81028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"30.0.101.1338","driverDate":"1-20-2022","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","gpuProcess":{"status":"unavailable"},"d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"appleModelId":null,"isWow64":true,"sec":{"antivirus":["ESET Security"],"antispyware":null,"firewall":["Zapora Microsoft"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"pl","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.search.region":"PL"},"sandbox":{"effectiveContentProcessLevel":1},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 16104:"Gecko_IOThread",14172:"Link Monitor",14048:"Socket Thread",8476:"JS Watchdog",13120:"BGReadURLs",7948:"Timer",15380:"Hang Monitor",13776:"Cache2 I/O",16032:"Cookie",17356:"GMPThread",9772:"WindowsVsyncThread",5852:"Compositor",15236:"VRListener",11796:"ImgDecoder #1",15932:"ImageIO",15596:"IPDL Background",8152:"HTML5 Parser",13128:"DOM Worker",12184:"LoadRoots",14472:"DataStorage",9148:"DataStorage",10968:"mozStorage #1",16312:"PlayEventSound",6344:"localStorage DB",264:"StreamTrans #11",11608:"ImageBridgeChild",14192:"ImgDecoder #2",13700:"ImgDecoder #3",5280:"SysProxySetting",5732:"ProxyResolution",7764:"DNS Resolver #1",15764:"DNS Resolver #2",14708:"mozStorage #2",15180:"DataStorage",14912:"URL Classifier",16364:"Classifier Update",1384:"mozStorage #3",14572:"mozStorage #4",8204:"DOM Worker",4716:"mozStorage #5", Throttleable: 1 TotalPageFile: 19605331968 TotalPhysicalMemory: 17055195136 TotalVirtualMemory: 4294836224 URL: UptimeTS: 525.335349999 Vendor: Version: 60.9.1 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

MSAFD TCP/IP [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD TCP/IP [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD TCP/IP [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD TCP/IP [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD TCP/IP [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD TCP/IP [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
Dostawca usług RSVP TCPv6 : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Dostawca usług RSVP TCP : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Dostawca usług RSVP UDPv6 : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
Dostawca usług RSVP UDP : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: pl

Zgłoszenie to zawiera ponadto informacje na temat stanu programu w momencie wystąpienia awarii.

Hi, Thunderbird is shutting down. Window asks for report (screenshot below) --- We're Sorry Thunderbird had a problem and crashed. To help us diagnose and fix the problem, you can send us a crash report" I have submitted several crash reports but window keeps appearing and I cannot open Thunderbird. Thanks! Ann

After an update yesterday, thunderbird v104.2 opens up as a blank window. The menus show up and it seems to download messages, but I'm unable to see any folders or messages. I've tried deleting the "global..." file, I've uninstalled and reinstalled an older version, and nothing is working for me. I've read other threads about this issue and tried the solutions, but have not found one that works for me. I'd appreciate any new ideas. I'm running on Windows10 thanks

Since this afternoon (11/11/22) I have been unable to compact my inbox (102.4.2 (32-bit) on Windows 8.1) after deleting emails. I get the message that it is busy. Nothing in logs when I turned on debugging, no crashes. Restarted several time with & without extensions. Also (will report as separate item) at the same time I am unable to detach or delete attachments. No error messages or anything, they just don't delete and the size of the email stays the same.

Hi,

I upgraded to Thunderbird 102.6.0 (and just now to 102.6.1) and after the upgrade, one of the email accounts I use will display the headers, but not message content. When I click on the messages in that inbox, I just get a blank page without even the "reply" or "delete" toolbar.

The inbox was working fine before the upgrade and the account that is not working has the same settings (except the first part of the email address) as an account which is working.

Any help appreciated.

Thanks!

Hello, the work of mail is often stopped by a fall. I don't have antiviruses, I have a VPN, but mail crashes even if it's not running. I attach a list of programs. One of the reports of a crash is bp-ff41766f-42cc-4dd4-a003-eea110221221

alwonderland@yandex.ru

I cannot send out a message. I've been using this for years, and no problem until a few months ago. Received error message that a message could not be sent because of timeout with the SMTP server. Here's what I'm using: Thunderbird 102.6.1 (64-bit) running on Win 10. The SMTP server is Earthlink (smptauth.earthlink.net) on port 465 (default) Conn. security: SSL/TLS Auth. method: normal password My ISP is AT&T U-Verse

In looking at the problems similar to this, a suggestion to click on Tools > Options. I can see no 'Options' nor 'Preferences' nor 'Advanced' selections under Tools.

I appreciate very much any assistance you can provide.

Here is my error log: 1673557824804 addons.xpi WARN Checking C:\Program Files\Mozilla Thunderbird\distribution\extensions for addons Successfully loaded OpenPGP library rnp.dll version 0.16+git20220124.f06439f7.MZLA from C:\Program Files\Mozilla Thunderbird\rnp.dll RNPLib.jsm:100:15 Found 0 public keys and 0 secret keys (0 protected, 0 unprotected) RNPLib.jsm:301:15 services.settings: Failed to load last_modified.json: TypeError: NetworkError when attempting to fetch resource. Utils.jsm:330 Trying to load C:\Program Files\Mozilla Thunderbird\libotr.dll OTRLib.jsm:64:11 Successfully loaded OTR library C:\Program Files\Mozilla Thunderbird\libotr.dll OTRLib.jsm:72:13 This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “”. 13 blank NS_ERROR_NOT_AVAILABLE: PreferDisplayName: undefined - not a boolean AddrBookCard.jsm:364 Navigated to mailbox:///C:/Users/Fred/AppData/Roaming/Thunderbird/Profiles/ifcy5tih.default/Mail/pop.mindspring.com/Drafts?number=34 This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “”. {249a3e12-0374-495a-9e99-c1ae34b877e4} This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “”. blank This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “”. Drafts downloadable font: failed to start download (font-family: "Sweetwater" style:normal weight:400 stretch:100 src index:1): content blocked source: https://media.sweetwater.com/fonts/aspira/aspira_regular/Aspira-Regular.woff2 downloadable font: failed to start download (font-family: "Sweetwater" style:normal weight:400 stretch:100 src index:2): content blocked source: https://media.sweetwater.com/fonts/aspira/aspira_regular/Aspira-Regular.woff downloadable font: failed to start download (font-family: "Sweetwater" style:normal weight:400 stretch:100 src index:3): content blocked source: https://media.sweetwater.com/fonts/aspira/aspira_regular/Aspira-Regular.ttf downloadable font: failed to start download (font-family: "Sweetwater" style:normal weight:700 stretch:100 src index:1): content blocked source: https://media.sweetwater.com/fonts/aspira/aspira_bold/Aspira-Bold.woff2 downloadable font: failed to start download (font-family: "Sweetwater" style:normal weight:700 stretch:100 src index:2): content blocked source: https://media.sweetwater.com/fonts/aspira/aspira_bold/Aspira-Bold.woff downloadable font: failed to start download (font-family: "Sweetwater" style:normal weight:700 stretch:100 src index:3): content blocked source: https://media.sweetwater.com/fonts/aspira/aspira_bold/Aspira-Bold.ttf This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “”. blank window.controllers/Controllers is deprecated. Do not use it for UA detection. blank This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “”. blank This page is in Quirks Mode. Page layout may be impacted. For Standards Mode use “”.

My Thunderbird crashes within a second of starting in normal and safe modes. I have checked compatability with security software, managed to exclude add-ons/extensions, deleted and reloaded (keeping profile and messages) and have run out of ideas. All e-mails are fine on webmail. Can anyone help? Thanks.

I should add the crash reports: bp-88888a4a-fc16-4f38-ae7b-f46680230210 bp-570f804d-f210-4364-bbda-52d7d0230210 bp-c4d73eef-5e8e-41d3-9a88-6fee90230210 bp-77436125-b10b-4619-b2ad-c67c10230210 bp-e43904a0-3775-4dc2-9dea-37c320230210

For about the last 6-7 days, IMAP e-mail sending has been extremely slow -- often taking up to 2 minutes to send even a short text-only email with no attachments. This happens consistently to all sends. Meanwhile Internet (high-speed fibre connection) and email receiving are all operating normally. My email server provider says that they have had no recent reports of problems from any other user and they have checked that I have the correct smtp settings. I have tried running Thunderbird in Diagnostic mode but this makes no difference. I'm aware of older threads with this problem, but no solution seemed applicable. Any suggestions? Thanks!

I have Thunderbird 102.8.0 (64-bit) - Windows 11 Home (64-bit).

I manage multiple emails (gmail, yahoo etc.). One of them is an Outlook Exchange email, for which I use the Owl add-on.

Until yesterday evening, the Exchange account was there and working, with all its folders and subfolders. This morning it was not there anymore. It has disappeared from Thunderbird. The account is also not present in "Account settings", and all its message filters disappeared as well (since the account itself disappeared).

However, all .MSF files related to the folders and subfolders of the account are still on my laptop in the Profile folder (where also all other email accounts are). From their size, I would assume that they are still ok.

If it helps: The other add-ons I have are: Send later, Manually sort folder, and Provider for Google Calendar. I tried to update as well as disable all add-ons.

Is there a way I can make that email account reappear? Hopefully, using the .MSF files I have under the current Profile?

Thank you in advance for the help GM

I accidentally moved the entire "Junk" folder (from Yahoo Mail) into the "Trash" folder. How can I restore the Junk folder back to it's original location? Dragging it back is not permitted by the software. Interestingly the function still works as Yahoo seems to protect the folder and functionality from being deleted on the server). HuntArchitect solved a similar problem 2 years ago for a POP account, however in my case it's an IMAP set-up and his solution doesn't work (the folder gets moved back into Trash automatically, even though I can't see it in the Yahoo webmail trash folder).

Hi Im always getting this error when launching thunderbird: The current operation on "inbox" did not succeed. The mail server for account GOOGLE responded: {any number 100/102/65/7 etc} NO

This occur only with @gmail accounts. When i click sent/junk/trash/sent folder this message pop up again. Version of thunderbird no matter. I fight with this problem from the beginning, and moved to outlook (which works with gmail account ok), but... i dont like outlook. I would like to still use thunderbird as it was before. Is any option to disable this annoying popup? and what exactly it means.