I installed Thunderbird using setup 141.0 on July 29 on a Windows 11 laptop with all updates applied. On Thunderbird I have only set up my primary email account, a pre-ex… (read more)
I installed Thunderbird using setup 141.0 on July 29 on a Windows 11 laptop with all updates applied. On Thunderbird I have only set up my primary email account, a pre-existing IMAP account hosted on IONOS servers, but have several others I'd like to transfer from Outlook. After I get this fixed. Several of my (many) subfolders do not show up in the Thunderbird folder list, but they and their contents are visible in the webmail interface and on the mail app on my iPhone and iPad. I don't know how many are missing: I discover it when I try to move a message to the folder and it's not there and I have a lot of folders so doing a comparison is tedious. The missing ones I've seen so far were created prior to my installing Thunderbird; so are the ones I can see. Just of the ones beginning with the letter "S" I have 8 subfolders on webmail and only 5 on Thunderbird. In alphabetical order, I'm missing the first one, have the next three, missing the next two, have the last two. One of the missing ones has been updated (from another device) a few days ago, and the others are haven't been updated in months or longer.
I uninstalled and reinstalled, but may have messed that up: I uninstalled (using the Windows Control Panel function) and rebooted the computer, then reinstalled, but got a message that I was using an outdated Maintenance Service, so I realized I was using the original download. I uninstalled that version and downloaded a fresh installer, version 142.0 (but did not reboot the computer). It installed without error messages, but remembered my email account, so it's still tainted. And the missing folders are still missing. And still present on the webmail. I've sent you some screenshots to illustrate.
I'd like to start with a clean uninstall/reinstall, right? But do you have any other ideas?