Extra Profiles Not Working

Greetings, I am running 91.5.0 (64-bit). And for the last year or so, I was accessing all my various TB profiles by going to HELP -> MORE TROUBLESHOOTING INFORMATION … (read more)

Greetings,

I am running 91.5.0 (64-bit). And for the last year or so, I was accessing all my various TB profiles by going to HELP -> MORE TROUBLESHOOTING INFORMATION -> ABOUT PROFILES and then I would get the option to launch any profile I wanted.

The problem is that now when I launch any other profile then it comes up totally blank. It is just a shell. All the info is missing.

Your guidance and help is kindly requested...thank you!!

Asked by renyoga 2 days ago

Last reply by renyoga 1 hour ago

download problem

I lost my Thunderbird program when my computer was reset and I've been trying to download it for the last several hours. I keep getting messages like "Thunderbird Setup … (read more)

I lost my Thunderbird program when my computer was reset and I've been trying to download it for the last several hours. I keep getting messages like "Thunderbird Setup 78.13.0 isn't commonly downloaded. Make sure you trust Thunderbird". What can I do to download the program so I can try to retrieve my address books from OneDrive in the cloud?

Case Smit case.smit@gmail.com +61418521304

Asked by casesmit 4 hours ago

Thunderbird won't open a site

I thought this problem was solved but it wasn't When I go to open Word Hippo (a thesaurus I use regularly) in Firefox it appears on the website page. but won't open from … (read more)

I thought this problem was solved but it wasn't When I go to open Word Hippo (a thesaurus I use regularly) in Firefox it appears on the website page. but won't open from there. When i repeat the action on Chrome it opens from the website page.

Asked by Pooh Bear 5 hours ago

Lost emails/folders after upgrade to TB 91.

After upgrade to TB 91, Tb opened as if new, asking for setup info. I entered my email and it downloads new messages but all former emails/folders do not appear. No hid… (read more)

After upgrade to TB 91, Tb opened as if new, asking for setup info. I entered my email and it downloads new messages but all former emails/folders do not appear. No hidden attributes on profile, and profile folder is the original, as the create date is correct (7 yrs ago) and the size is appropriate and the size and date of last use is updated every time I open TB and get some new emails. I did a search in TB and it finds former emails in their correct folders ! But TB will not open these emails, I have tried. I can only view them in the search window. (Former files were compacted) Since the profile folder is correct, does anyone know how I can get normal access and display the pre update folder/emails?

Asked by Dave 16 hours ago

Last reply by Dave 6 hours ago

error logging in to email account

I'm unable to log into my email account. I get the message "login failed enter password" I enter a password but I receive the same error message again. I've tried severa… (read more)

I'm unable to log into my email account. I get the message "login failed enter password" I enter a password but I receive the same error message again. I've tried several troubleshooting solutions without success. What can I do?

Asked by tmaurer 6 days ago

Last reply by tmaurer 6 hours ago

Secure Connection Failure

Hello. Since installing Thunderbird v91.5 on my new Windows 11 laptop, I get a Secure Connection Failure when trying to get add-ons. This doesn't happen with my other PC'… (read more)

Hello. Since installing Thunderbird v91.5 on my new Windows 11 laptop, I get a Secure Connection Failure when trying to get add-ons. This doesn't happen with my other PC's running Windows 10. Anyone have a solution? -- Thanks!

Asked by BPTao 1 day ago

Last reply by BPTao 7 hours ago

Tried to move Thunderbird profile(s) to new computer, afraid I've messed things up

Hi all, I've used Thunderbird for years on my old computer. I had POPFILE setup to filter my messages before they went to Thunderbird. I recently (Christmas) got parts fr… (read more)

Hi all, I've used Thunderbird for years on my old computer. I had POPFILE setup to filter my messages before they went to Thunderbird. I recently (Christmas) got parts from my children to build a much newer, faster and quieter system. My only problem is with my e-mail. I copied my whole "Thunderbird" folder to an external hard drive from old computer and then had to transfer the folder to new computer. The "Thunderbird" folder contains the folders "Crash Reports", "Pending Pings" and "Profiles" along with 2 files called "installs" and "profiles". When I downloaded and installed Thunderbird on my new system, it connected to my e-mail (xxx.mindspring.com) and downloaded a bunch of messages. The new messages are in a different profile then all of my old messages from my old computer. Is there a way to: 1) get the old left hand structure of my Thunderbird that contained all of my old messages back onto the new computer? 2) Is there a way to merge the newer messages into the older list of messages? 3) I have not setup popfile in so long that I don't remember how to do it and it looks like all of the documentation is gone from the web. I don't think I really need it any longer as I can just set filters up in Thunderbird but it was nice to use.

I only have 1 video card (an old 9600GT) that I have to swap between old and new computer to get the old file structure back. Even an low quality video card is so expensive these days! Anyway, I am reading my emails online (which I don't like to do!). I would like to get Thunderbird back to how I was using it before. Thanks! Greg

Asked by gregrph 7 hours ago

Default action "Edit draft message"

Somewhen before or with 91.2.1, the default action when opening an existing email became "Edit draft message." (W10 19043, synching to GMail) That setting is nonintuiti… (read more)

Somewhen before or with 91.2.1, the default action when opening an existing email became "Edit draft message." (W10 19043, synching to GMail) That setting is nonintuitive and just wrong. A default should NEVER be an action that commits to an irreversable behavior path. Please fix.

This extremely bad design "feature" has apparently been around quite a while and generates exactly the problems returned by a search here on "delete attachments Thunderbird." I first noticed the behavior just about the time GMail introduced two-factor authentication. Maybe no connection there, but ...

Asked by c.roy.taylor 5 days ago

Last reply by c.roy.taylor 9 hours ago

Extraneous gmail folders in Thunderbird

I have been having difficulties with Thunderbird account definitions for 6 months. I didn't recognize it as a definitions problem because I hadn't made any Thunderbird ch… (read more)

I have been having difficulties with Thunderbird account definitions for 6 months. I didn't recognize it as a definitions problem because I hadn't made any Thunderbird changes. I finally have all but 1 of my 5 email accounts working... but, my now-working Gmail account has a lot of extraneous folders (like multiple trash bins, etc; see attached).

Gmail shows 2 lists of incoming email: "Inbox" and "All mail". The "Inbox" folder is incomplete, most recent email shown is from last August; the "All Mail" folder appears to contain a complete list of emails for the Gmail account.

Can I get rid of all the extraneous folders? How?

Asked by car-nuts 4 days ago

Last reply by car-nuts 9 hours ago

Thunderbird keeps sending email from wrong address.

I use the Thunderbird 91.2.0 (64-bit) version. I have four emails in Thunderbird. The email keeps sending from directing the email from my personal email address(the firs… (read more)

I use the Thunderbird 91.2.0 (64-bit) version. I have four emails in Thunderbird. The email keeps sending from directing the email from my personal email address(the first one in the list) even though I have another email selected as sender. These are the steps I took:

1. Copy-pasted the recipient email address. 2. Wrote the subject. 3. Wrote the email body. 4. Minimized the Thunderbird window to ensure I have the right attachment. 5. Selected the option to attach from the bottom bar when they detect the "attach" keyword. 6. Double-checked the sender (school) email before sending it.

I have an add-on to prevent this from happening (Identity Chooser) from a different question but it still does not solve my problem. I have replicated this result at least 3 times, twice unintentionally, once intentionally. Please help.

Asked by neo1577 3 months ago

Last reply by neo1577 9 hours ago

search doesn't work, sometimes

I search my Thunderbird mailbox and get no results even if I cut/paste the text out of an email that I'm looking at? sometimes. Global not quick, advanced search enabled … (read more)

I search my Thunderbird mailbox and get no results even if I cut/paste the text out of an email that I'm looking at? sometimes. Global not quick, advanced search enabled in preferences. If search for 73759229 I get nothing. If I search for salesorder I get older messages but not this one

Asked by bosler.bruce 12 hours ago

text formatting

Some years ago I updated my Thunderbird program, and since then every email I receive is filled with strange and unwanted extra letters. when i switch the text encoding f… (read more)

Some years ago I updated my Thunderbird program, and since then every email I receive is filled with strange and unwanted extra letters. when i switch the text encoding from unicode to western or vice versa, the email looks fine. but i have to do this with every single email. if i click off that mail, then come back to it, the text encoding is off again. if i change the general formatting to western, it wants me to change each mail to unicode. if i change the general formatting to unicode, it wants me to change each mail to western. i am not using a yahoo server. can someone help me? do i need to go back to an earlier version of thunderbird? i'm running mac os sierra - 10.12.6.

Asked by fringe10 1 day ago

Last reply by fringe10 14 hours ago

lLogin to server imap.googlemail.com with username *******@gmail.com failed

Windows 7 64 bit. I've been running TBird for almost as long as it's been available. I have two Gmail accounts. Last night TBird was working for both accounts. This morn… (read more)

Windows 7 64 bit. I've been running TBird for almost as long as it's been available. I have two Gmail accounts. Last night TBird was working for both accounts. This morning, when I booted the computer, I got the failure message in the subject line, for only one of the two gmail accounts; the other works fine. I used the popup to re-type my password (multiple tries), with no luck. I then tried the gmail webpage to view that account's emails; it worked fine. I then logged out of the account using the gmail web page, and manually typed in the password and it worked.

The only thing I can think of that has changed is that last night I had an issue with Youtube (automatically charging my paypal account) which uses the same email address that I'm now having issues with, so on the advice of Youtube tech help, I turned on two-step verification. Will this cause TBird to fail its login process?

Thanks for any assistance,

Charlie

Asked by rv7charlie 15 hours ago

Last reply by rv7charlie 14 hours ago

Thunderbird consumed all laptop battery overnight

Thunderbird 91.5.0 installed on fresh copy of MacOS Monterey has consumed all battery power overnight. Just closing Thunderbird app solved the problem with laptop disconn… (read more)

Thunderbird 91.5.0 installed on fresh copy of MacOS Monterey has consumed all battery power overnight. Just closing Thunderbird app solved the problem with laptop disconnected at 100% battery in the evening, still showing 100% the following morning.

 Also, I have spotted, that Thunderbird is using at 5% of CPU power when idle (Just displaying message, no emails being pulled - no traffic on eth).

Asked by past1 16 hours ago

Auto response

Hello, I need to change an auto response and also add ones to other email accounts. How do i find this in the settings? I have looked through everything I can think of. … (read more)

Hello, I need to change an auto response and also add ones to other email accounts. How do i find this in the settings? I have looked through everything I can think of.

Asked by enquiries31 20 hours ago

Last reply by enquiries31 19 hours ago

Thunderbird Global search misses emails found by local folder search

This has gone on for years, before I stopped the constant updating and broken addons at version 52.9.1. Has it been fixed since? Issue: My emails are in POP3, downloaded… (read more)

This has gone on for years, before I stopped the constant updating and broken addons at version 52.9.1. Has it been fixed since?

Issue: My emails are in POP3, downloaded from several accounts. All emails are filtered into subfolders of local folders. I have a unified inbox etc. And unread emails folder. Right click search of local folders for a unique email address found 20 emails in 2 different folders. 6 recent emails which may have been moved by message filters into Folder "A", a week ago. 14 older emails which had probably been moved by filter, manually or by nostalgy into folder "B", 6 months ago Global search found 6 emails. In the search page under heading "folder" there was 1 folder listed, inbox. NONE of the messages were in inbox. "open email as list" tab completely empty. Unread emails disappear from my unread folder and it gets progressively worse, with more and more emails/folders missing, until I have to redo it every couple of months.

Remedies - peppered all over the net - failed: -delete global...sqlite (repeatedly) -delete panacea.dat (repeatedly) -delete all *.msf files while TB closed. (repeatedly) -compact all folders both globally (repeatedly) and individually -repair every single one of my 900 folders individually (there should be a toolbar button for this, like compact button) -repaired folders A and B -compacted folders A and B -checked "include in global search results" in Properties - it was already ticked in folders A and B (but in 1 or 2 random folders I have noticed in the past it is not ticked - is there a way to globally check this box in all folders?)

What made the emails appear in global search: 1 email appeared in the search after I clicked on it in the containing folder. But not the other emails in that folder. After I changed a message filter and ran it on folder A, then manually dragged the 6 recent emails to folder B, moved a message out of B with Nostalgy, renamed 2 with Header Tools Lite, tagged a couple and deleted 1, most messages (now in folder B) appeared in a global search. But 1 IMPORTANT message in folder B still did not appear. Nothing would make it appear. NOT RENAMING, NOT CHANGING TAGS. NOT REPAIRING OR COMPACTING FOLDER. The email is viewing in the preview pane. The attachment can be extracted and opens in excel. At some later point it appeared.

After all these years I would have thought that probably the most important function of an email program - finding emails - would have been troubleshooted and fixed, or at least effective fixes made available.

Is there any other way to 1. stop this constant disappearing of emails from global search? 2. fix the missing results other than renaming, moving, and or re-filtering every single folder and email? Or has the whole problem been resolved in any update?

It's a bit tragic for an email program. How many others have silently battled with this, or been totally unaware of it until they have got into serious trouble - as I have?

If there is no solution I will sadly leave Thunderbird. And I will not return to an organisation which is dishonest enough to represent to people that its program actually works when it does not.

Asked by Piecevcake 3 weeks ago

Last reply by Piecevcake 1 day ago

Registry value or policies.json key for a headers only IMAP configuration?

Hey all - We're running Thunderbird on a terminal server, and I was wondering if there was either a registry value or a key:value entry for the policies.json management o… (read more)

Hey all -

We're running Thunderbird on a terminal server, and I was wondering if there was either a registry value or a key:value entry for the policies.json management option that would allow me to set all instances of Thunderbird, globally, for all users, to download headers only and otherwise use the server (which is on the same network as our terminal server) to pass the message content?

This would be super useful for us as we'd prefer to keep messages stored on our email server, rather than downloading more copies onto our virtual terminal server, and duplicating the use of our limited space.

Is there any way to do this, so that all Thunderbird instances would be forced to operate in "headers only" mode?

Asked by Bean-Spoil 1 day ago

Threading in Thunderbird Mac

Hello. Is there any way to make SORT BY THREADING and EXPAND ALL THREADS defaults in Thunderbird for Mac? It is burdensome to change the settings every time when in a new… (read more)

Hello. Is there any way to make SORT BY THREADING and EXPAND ALL THREADS defaults in Thunderbird for Mac? It is burdensome to change the settings every time when in a new session. Also, randomly, Thunderbird stops sorting by Threaded and Expand All Thread within an ongoing session. Thank you. /s

Asked by sjmanning 1 day ago

Last reply by sjmanning 1 day ago

Local Folders deleted messages when I clicked "Don't delete any messages".

When I saved messages in Local Folders on my computer I did not know that they would delete when I removed them from the server. I had clicked "Don't delete any messages… (read more)

When I saved messages in Local Folders on my computer I did not know that they would delete when I removed them from the server. I had clicked "Don't delete any messages". I have done this with other mail clients to save messages and they stayed put! I trusted this stupid program and now some irreplacable messages appear to be gone. I'm very angry!! How do I get them back? Please Help!! I realize it is not your fault. Thank you for your help.

Asked by lostpost500 1 week ago

Last reply by lostpost500 1 day ago

After every Thunderbird update the pinned shortcut changes to blank and does not work. The Start Menu shortcut still works and when Thunderbird is launched from there it links to the broken pinned shortcut.

For years after every Thunderbird update my pinned shortcut is changed to the blank paper icon and no longer works to launch Thunderbird. I can launch from the Start Menu… (read more)

For years after every Thunderbird update my pinned shortcut is changed to the blank paper icon and no longer works to launch Thunderbird. I can launch from the Start Menu and when it is started, it links (highlights) the broken pinned shortcut.

It appears that the program still links to the shortcut, but the shortcut no longer links to the program.

I have to delete the pinned shortcut and create a new one from the Start Menu every time and re-pin it.

Firefox has never had this problem.

                                            • RESOLVED******************

I found 27 shortcuts labeled Thunderbird (1) Thunderbird (2), etc.. in the pinned shortcuts folder;

%AppData%\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar

I removed my current pinned shortcut and deleted all of the rest. Then I created a fresh one.

Asked by joatmon678 1 week ago