Thunderbird Support Forum

Hello,

I did a clean install windows 11 21H2, installed Thunderbird 102.1.1 and later 102.1.2 in the wizard i copyed my password and all the other info imap, after pressing ready checking password keeps on checking noting happens.

My password is correct and also all the other setting.

Must be a bug in the program.

Hello, I have recently changed my Host and in the process of trying to reconfigure my server details for my new mail account I accidentally removed my account, thereby losing all mails and folders including my customer database, which leaves me feeling bereft.

Looking at similar questions it seems that it is possible to restore the lost mails and folders but unfortunately I am not that savy with this stuff and find it all rather difficult and scary.

Are there any step by step instructions on how I can restore my account or simply get access to my lost mails and folders ?

Thank you very much for any assistance.

Ray

I am unable to send any emails with attachments or embedded images via my gmail account. Error message:

Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.gmail.com timed out. Try again.

I am able to send simple text emails without any issues

I tried the suggestions listed here: https://support.mozilla.org/en-US/questions/1344851. Nothing helped. I can send simple text emails so I know my smtp settings are correct. I also have no issues downloading emails from the account.

Help!

After upgrading to Thunderbird 102.1.1 - Remote Server returned '550 5.6.11 SMTPSEND.BareLinefeedsAreIllegal; message contains bare linefeeds, which cannot be sent via DATA and receiving system does not support BDAT' appears in returned message upon bounce. All suggestions found online recommend having recipients make changes to accept badly formed messages. We view that as totally impractical. We tried downgrading, but the only result was to lose the profiles. Now, end user is frantic. Please advise. Thank you, Fred

I just got a new computer. I've imported my address books, but autocomplete does not function, and a search of the address book returns nothing. It's as if Thunderbird thinks the address book is empty. I've tried importing in different file types, with no difference. Everything was imported to Personal Address Book, and that is selected in Settings. I'm using Ver 102.1.0. I have no add-ons. I've tried in Safe Mode, and it still doesn't work.

This is what I think:

The release notes reiterate that the version is only available as a direct download. One can only assume that if 102.1.0, for example, is already installed, that there must be some preferred procedure for using the download to update the existing installation.

Unfortunately there is no mention of any such procedure. There is no README. There is no INSTALL file. There is an executable called updater but running it yields:

Usage: updater patch-dir install-dir apply-to-dir [wait-pid [callback-working-dir callback-path args...]]

which is far from explanatory.

Since these updates are obviously generated by some sort of build script, it would seem to be a simple matter to add or clarify the update procedure. Once done, the work would not need to be repeated.

I would urge the developers to remember that not everyone who uses Thunderbird is a mozilla developer. The users lack many of the skills and background that are second nature to the developers. Without a bit more clarity, the average user cannot benefit from all the developer's hard work unless they can actually install the updates.

Thank you

I have been using Thunderbird for some years on my laptop (Windows 10). All updates have been automatic, occuring when Thunderbird is turned on. Recently a message popped up requiring me to download an upgrade from the Mozilla website. I did so, and installed version 102.1.0. A couple of days later I received the same message when I turned Thunderbird on, and went through the same routine, installing version 102.1.1. Yesterday I received the same message, and then downloaded and installed version 102.1.2. Today I received the same message, but when I downloaded the update file it was version 102.1.2, which is already installed. In Thunderbird, when I check Help on the menu, the installed update is 102.1.2. It looks to me that something is wrong. After the initial upgrade, should further updates to it be automatic? I should not be receiving popup messages almost every day from Mozilla, and I should not constantly be going to the Mozilla webite to download and install further upgrade/update files. Thanks, Roger

hello. what is it and how to remove it. it is restored after a reboot. thanks. \\ settings - general - advanced - extensions.webextensions.uuids

{"amazondotcom@search.mozilla.org":"1130c10e-c3fc-4fc8-a636-73847fb30b89","bing@search.mozilla.org":"20475575-2e82-4018-beb7-cc832b51329c","google@search.mozilla.org":"5fce8ea1-4384-4af8-a6f4-773e88650486","thunderbird-compact-light@mozilla.org":"69014916-3d4e-4407-8703-04a41bd19a47","wikipedia@search.mozilla.org":"0ad70e4d-77e0-429d-b7fa-2b542cc11796"}

thunderbird 102.1.0 (64-bit)

Latest update doesn't open to last viewed email - now marketing splash screen appears. How do I fix this so Thunderbird remembers that last viewed email and when restarted opens to this email instead of the splash screen?

A couple of hours ago, Thunderbird (91.11.0) stopped sending. Still receives OK. I have not made any changes in months at least. Since the domain host site showed recent e-mail problems (said to be fixed), I assumed that problem was at their end. Error message on send:

Sending of the message failed. An error occurred while sending mail. The mail server responded: Message Rejected (104) [CDD9060013/1659467989-733115]. Please check the message and try again.

Domain host said that my DMARC, DKM and SPIF records were missing on those domains, though they had installed them themselves last year (and everything has worked fine since then). They reinstalled them on both relevant domains. No joy. Wanted me to change some Thunderbird server settings, including removing SSL (which I didn't like) - no good. I can still use their webmail, but that won't do the job.

Search for recent Thunderbird POPmail problems showed nothing. Does anyone here know of a possible cause, other than some kind of messup by the somain host? I will be most grateful for any guidance.

I've always used the header only option on each of my 3 pc's. If I want to download the body I just click on the message in the preview pane telling me the header only has been downloaded and the body of the email opens. Except now the body no longer downloads on just 1 of the pc's; the other 2 still work ok. Nothing happens if I click the message.

If I remove the 'download header only' option the body of any new messages downloads just fine but not the ones that have previously arrived

All 3 are running 102.1.1

I've reinstalled Thunderbird, restarted the pc and even removed the Thunderbird folders in Local and Roaming in the hidden AppData folders. before reinstalling without any effect. Any Idea what's wrong? Thanks.

my thunderbird mail tool running on windows 10 has not been able to connect to imap.mail.att.net (or imap.mail.yahoo.com) for last 2 weeks. I get "connection timed out" error msg. I have used same server settings for several years same as recommended on the thunderbird support web page. also note that my connection to my gmail account works fine in thunderbird. I am hoping you folks are aware of this problem and can help me resolve. thanks John

I have an issue with trying to send emails to people. All emails I send end up in the Outbox, but never depart from the Outbox. I can't say that the emails are not received because the people end up contacting me. However, it may also be the text message I sent to them days earlier. Do all emails to be sent remain in the Outbox? Other than asking the people you've sent the emails too, how do you know if the email arrived? I had this set up by my service provider, so I know it was done right. He sent me his email and it arrived, but it may not be working for others. This sounds crazy, but how can you tell if email has left the Outbox? There has got to be a better way than contacting them.

I never had this issue with Outlook. However, I am tired of Microsoft controls so I'm done with their products.

Looks like there is a bug in Thunderbird. On my laptop I did deactivate message grouping once and it works fine. On my desktop computer I have to deactivate this annoying ugly "feature" every time I start thunderbird.

How can I deactivate message grouping permanently? Can't imagine anybody uses this thing... it's the most annoying 'feature' I've seen since I've been using thunderbird - and that's maaaaany, many years!

Please stop this. It's really annoying. I can't believe it passed the quality check :(

Hi. Until I left on holiday, I was sometimes able to send an email to l***@skynet.be (or also to the associated accounts k***@skynet.be; l****@skynet.be and l *****@skynet.be) . Now, back from the trip, it doesn't work anymore: after a long time trying to send, I keep getting the same error message "Sending the trial failed because the connection to outgoing SMTP server realy.proximus.be failed... ." However, the settings are correct (see attachments) I can send mails directly from the proximus web server. Can also send emails without any problem from the Windows 10 mail app. Furthermore, it also works with the other gmail accounts; they are only refused with my subscription via server proximus (skynet.be)! This means that TB has now become completely useless for me! My details: user id: l***@skynet.be e-mail provider: proximus.be antivirus: Kaspersky Internet Security 2022 - program version: 21.3.10.391 operating system: windows 10 home (64bits) - version 21H1 - Build: 19043.1826 Thunderbird version: 102.1.1 (64-bit)

Thanks for your help

Hi there,

I wonder if anyone can help me. I have created an email template using BeePro for my business to confirm bookings and details for customers to pay deposits etc. On BeePro you have the option to export the HTML code so you can use your own clients etc. which I have done and inserted it into a blank email in Thunderbird.

The main issue I'm having is; when I send this email using Thunderbird, the formatting gets messed up on the recipients end, on mobile devices in particular - I've attached some photos. I've also attached photos of Thunderbirds composer where the formatting seems to be correct. BeePro offers the service to send a test email, I have done this and the formatting is perfect when viewing on mobile - I've also attached photos of this.

The second issue I'm having is the images don't seem to be loading when the email has been opened - these are hosted externally on my website and linked in the HTML code, however seem to work fine when composing an email in Thunderbird. I'm not sure if this is a Thunderbird issue or external however I do currently have a more basic HTML template I use for this purpose that also has my logo sourced from my website which works fine.

I've downloaded the latest version of Thunderbird (102.1.1) thinking I may have had an out of date version installed causing the problem however this hasn't changed anything.

I've been scratching my brain for the past couple of days trying to figure out what the issue is however I'm having no luck searching the web! I've tried contacting Bee support and yet to get a response.

Thanks for your time! Scott

I have been a happy user of Thunderbird for >>10 years, and it has been solid most of the time. But now, it suddenly has been in a mode of constantly "Not Responding". It will be completely non-responsive for maybe 30 minutes, and then partially recover until I do something else, using about 18% of CPU and < 500MB memory. At this point, it is essentially not functional, but it is not crashing completely.

Sometimes I get message that the mail host did not respond to DELE command or that the mail host is not responding due to timeout. I figure this is just because it has reached the max timeout.

I have installed the latest version of Thunderbird, (102.1.0), deleted all the .msf files and went to each folder and rebuilt it. Real-time virus protection turned off for testing. This is running on Windows 10. This sort of started after the recent Windows 10 update, so perhaps other people are encountering this. I did not see this exact same problem.

Sometimes it hangs really badly and provides a little tiny image of the window, about 1/2" tall and 2" wide. Then I have to kill the process. I attached a typical process summary when this is hung. It is completely not responsive for many minutes each time. I don't get an error message every time. It definitely hangs if I check for mail from the server, or sometimes try to delete a message. Here, I started Thunderbird in safe mode, with no plugins, and with real-time virus scanning disabled.

Attempted to get email, It hung (Not Responding) After 30 minutes, received this message:

Sending of password for user ____ did not succeed. Mail server mail.XXXXX.com responded: Disconnected for inactivity during authentication.

Login to mail.XXXXXXX.com failed with username ____ failed. (retry, enter new password, cancel) Entered password. Then it accepted password.

Downloading message NNN of 1078

Proceeded without problem to message 198 of 1078

Then, "Login to server mail.XXXXX.com with username ____ failed. (retry, enter new password, cancel) Hourglass... can't enter new password. Started hourglass at 10:06am.

10 minutes later: "The DELE command did not succeed. Error marking a message as deleted. Mail server responded: Disconnected for inactivity."

was able to delete messages in the Inbox and to reply to one email.

Selected mailbox "WhiteBulkBox" Hung again, starting at 10:48am Process display looks similar to the clip attached. recovered at 11:04am Selected folder properties, then Repair Folder. Hourglass. not responding. 11:43 Recovered. Random request for password popped up. WhiteBulkBox should be repaired. Clicked "Repair Folder" again. There are only 501 messages in the folder. 504MB size. Hourglass at 11:45. Same process listing. 12:24 noticed it had recovered. Clicked ok without re-repairing the folder. Clicked on first item in the folder. Hourglass. 12:25pm Same process listing. 21 to 37% CPU Gave up at 2pm. Killed the process. restarted in troubleshoot mode, 2:01 pm. Hourglass. Recovered by 2:40. opened Inbox of one email. Hourglass at 2:44 3.24pm was able to delete several files form Inbox. Now it is empty. Properties, repair folder. Hourglass. Crazy that it would have such trouble repairing an empty folder. recovered at 4:07pm. Now show 0 messages in Inbox, but size on disk is still 87.8MB. That seems sort of strange. Clicked "Repair Folder" again. Finished quickly. There was one message in the folder, marked ***SPAM***. This is strange because I had turned off automatic checking for new messages. Hourglass started at 4:11 pm 4:35pm recovered. Checked server settings, all set to not automatically check for new messages, did not make any further changes. Selected inbox of one user, Repaired Folder, finished quickly. But then went into hourglass mode. 4:37pm 4:57 recovered. Clicked on folder "WhiteInBox", clicked "Repair Folder" no hangup. Back to WhiteBulkBox. Clicked it, Not responding. 5:00pm 5:20pm recovered. This WhiteBulkBox seems to be a key problem, and may be the reason getting new mail fails. Right-clicked the folder, Properties, Repair Folder, hourglass. 5:22pm 6:16pm recovered. clicked OK Now try to delete messages in WhiteBulkBox. clicked first message, message displayed. no problem at first. press DEL key, hourglass. 6:17pm still hung, 7:30pm. I think like the last time, this will not recover, but I will let it run to see. Meanwhile, I will submit this information and hopefully someone might have a similar experience. Please help! Otherwise, I will have to abandon Thunderbird.