Showing questions tagged:

devices I don't have but only one I don't have a computer

You keep saying to sign in or use another computer or another device I only have one only one I'm sick and tired of everybody thinking I've got more than they freaking th… (read more)

You keep saying to sign in or use another computer or another device I only have one only one I'm sick and tired of everybody thinking I've got more than they freaking the hacker kills them

Open 1

why is Google interfering with my 2FA when my account is with you and tutamail

I don't understand why when I have a 2Fa with aegis set up under my most used email account that Google has to interfere and take over my search engine and have me fail m… (read more)

I don't understand why when I have a 2Fa with aegis set up under my most used email account that Google has to interfere and take over my search engine and have me fail my 2Fs to here times before I realize what happened I had my default searc engine set as duck duck go when I cam to here to download a more up to date browser and you sent me to Google but my browser was duck duck go when I came and just because their browser was out dated that doesn't give Google the right to de is tch on me and ca I'm secm we to fail 2Fa because I passed it here yesterday just fine with duck duck go and then want m to to sign in with their armsiln we hen in registered with you and tutsmsil now if you ask me that's a breach of my aegis 2Fa for Google to be seeing what is in my aegis account now I understand you partner with them on some things but this should raise big concerns for you as well they are not practicing good security or privacy matters by interfering where they have no business or reason

Open

Cannot complete setup of 2-step authentication because the last text msg never reaches my phone.

Setting up 2-step authentication for the first time, I can perform all the steps successfully except for the last, in which a code is sent to my phone. I've tried this se… (read more)

Setting up 2-step authentication for the first time, I can perform all the steps successfully except for the last, in which a code is sent to my phone. I've tried this several times, waiting several minutes, but I receive no text message and there are not any error messages.

Open

Mozilla asks for me to use the authentication app I haven't added

I have not added an authentication app, but when I try to log in to my account I keep getting asked to use it. Makes it impossible to log in. How do I log on my account? … (read more)

I have not added an authentication app, but when I try to log in to my account I keep getting asked to use it. Makes it impossible to log in. How do I log on my account?

Open 3 10

Everything worked up to getting my code by email. I could not get back to put the code in . I lost my place keeps starting over.e in.

I set up password and saved it ..but when I try to sign in, it is telling me there is no account. I was able to get my code from my email but couldn't get back to the pa… (read more)

I set up password and saved it ..but when I try to sign in, it is telling me there is no account. I was able to get my code from my email but couldn't get back to the page to enter it in. I don't do the QR codes.

Open 1 20

Need security code resend & page to full it in because I lost it

I was signing up with you for Firefox for android smart phone. I created a password. I did my display name. I have a primary email. I was sent a code & retrieved it… (read more)

I was signing up with you for Firefox for android smart phone. I created a password. I did my display name. I have a primary email. I was sent a code & retrieved it but I lost the page to fill it in. The 5 min time has expired. I need a new code resent & the page restored to fill the code in & proceed.

Open 10

How to set up and use an authenticator app for my Firefox account?

Hello, I am trying to set up two-factor authentication for my Mozilla Firefox account. I reached the step where it shows a secret code to enter into an authenticator app,… (read more)

Hello, I am trying to set up two-factor authentication for my Mozilla Firefox account. I reached the step where it shows a secret code to enter into an authenticator app, but I need guidance on how to complete this process step-by-step. Please help me with how to use Google Authenticator for this. Thank you

Solved 1 50

Lost 2FA app and backup codes, but have access to registered email

Dear Mozilla Support Team, I am writing to request your assistance in recovering my Firefox/Mozilla account. I have unfortunately lost access to the authenticator app use… (read more)

Dear Mozilla Support Team, I am writing to request your assistance in recovering my Firefox/Mozilla account. I have unfortunately lost access to the authenticator app used for my Two-Factor Authentication (2FA). Furthermore, I do not have my backup recovery codes saved. However, I am the rightful owner of the account and I currently have full access to the registered email address associated with it: riadchowdhury908@gmail.com I understand Mozilla's strict security and privacy policies. Is there any way to verify my identity through my registered email address or perform a manual review to disable the 2FA on my account? I only need the 2FA disabled so I can log back in and set up a new authenticator. I am ready to provide any additional information needed from my email to prove my ownership. Thank you for your time and support. I look forward to your response. Sincerely, Riad Chowdhury

Open 1 40

Sign in issues on new pc

Got a new pc.. Tried signing into Firefox.. Asked me for 2 step verification.. No idea where the app or backup keys are.. Im still signed in on my phone tho.. Anyway to d… (read more)

Got a new pc.. Tried signing into Firefox.. Asked me for 2 step verification.. No idea where the app or backup keys are.. Im still signed in on my phone tho.. Anyway to disable 2 step? I tried through my phone and its taking me to same page where i need 2 step authentication.

Open 1 100