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Firefox Sync storage and expiration limits

There are several things we can sync on Firefox account. I tried to search the limits on storage and TTL for the stored data, but found very few information and threads. … (read more)

There are several things we can sync on Firefox account. I tried to search the limits on storage and TTL for the stored data, but found very few information and threads. I didn't found any official documentation stating related info. These limits are not stated fully and clearly anywhere. So, I asked here again.

What are the storage limits & TTLs for these syncable items :

  • Bookmarks
  • History
  • Add-ons
  • Settings
  • Open Tabs
  • Login Credentials
  • Credit Card info

Also, I found on some thread stating that Firefox sync stores data for 60 days, and Firefox can receive it. But, Firefox cannot send data older than 30 days. Please clarify this behaviour as well.

Thanks in advanced..!

Asked by Abhishek 3 months ago

Tab sync doesn't work because of CreditCards?

Hello, Firefox on Mac doesn't sync tabs because of the following problem: Sync.Synchronizer DEBUG Updating enabled engines failed: Error: CreditCards is not initialized. … (read more)

Hello, Firefox on Mac doesn't sync tabs because of the following problem:

Sync.Synchronizer DEBUG Updating enabled engines failed: Error: CreditCards is not initialized. Please restart if you flip the pref manually.(resource://autofill/FormAutofillStorageBase.jsm:2018:21) JS Stack trace: get@FormAutofillStorageBase.jsm:2018:21

Sync.ErrorHandler ERROR Sync encountered an error: Error: CreditCards is not initialized. Please restart if you flip the pref manually.(resource://autofill/FormAutofillStorageBase.jsm:2018:21) JS Stack trace: get@FormAutofillStorageBase.jsm:2018:21

Do you have an idea what's wrong here? FYI: I use a custom user.js file.

Thanks

Asked by ;-) 2 months ago

Firefox Sync removes all data when formating Laptop

I just formated my laptop, when was asked to give a name i just ended up writing the same one as the last one, then i logged in in Sync and all my data was lost, password… (read more)

I just formated my laptop, when was asked to give a name i just ended up writing the same one as the last one, then i logged in in Sync and all my data was lost, passwords, bookmarks, history, everything. I'm pretty sure it was because the laptop had the same name and was registered as the same device in Sync at the time of formatting. In my smartphone the data was gone too. Is there anything i can do? or it all lost?

Asked by dds.nexus 2 months ago

  • Locked

my account was locked. I need to get it unlocked please

[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1355554. Please follow up there, thanks.] Need my account unlocked [Personal information removed by … (read more)

[Locked as a duplicate of https://support.mozilla.org/en-US/questions/1355554. Please follow up there, thanks.]

Need my account unlocked

[Personal information removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Asked by stubby1969 2 months ago

Sync not working for browser

I'm currently trying to sync my firefox setup onto a laptop i will be using. So I made a firefox account and synced my data on it, but when I sign into the account on my … (read more)

I'm currently trying to sync my firefox setup onto a laptop i will be using. So I made a firefox account and synced my data on it, but when I sign into the account on my laptop only my bookmarks gets synced while everything else doesn't get synced (password, add on, settings, etc.)

Both firefox browser are running on the same version and up to date, I have no master password set and have made sure that all the content I want synced are ticked in the settings.

Asked by denlu321 2 months ago

Updates causes profile errors on second PC

I have firefox synced across 2 PCs both set to auto install updates. When one has auto updated and I come to use the second, I get a message that my profile cannot be use… (read more)

I have firefox synced across 2 PCs both set to auto install updates. When one has auto updated and I come to use the second, I get a message that my profile cannot be used on an old version and I am required to create a new profile (or exit firefox). I have to then update and re-sync which is very annoying.

Asked by david.lindon 2 months ago

Firefox account not syncing

My main computer is login Firefox Accounts and sync all. ฺBut now my main computer is broken. I use a secondary computer and Login Firefox Accounts. But firefox doesn't s… (read more)

My main computer is login Firefox Accounts and sync all. ฺBut now my main computer is broken. I use a secondary computer and Login Firefox Accounts. But firefox doesn't sync everything from Firefox Accounts. .......I shouldn't trust sync at all.

Asked by kknightnew 2 months ago

Webpage shortcut add to homepage

Couple of days ago, i installed Ubuntu OS along with signing on to Firefox on Ubuntu to sync my browser. After that, i noticed the webpage shortcuts on the homepage on my… (read more)

Couple of days ago, i installed Ubuntu OS along with signing on to Firefox on Ubuntu to sync my browser. After that, i noticed the webpage shortcuts on the homepage on my other devices disappeared. I am trying to add it back but i don't see the menu button to the right of the url to allow me to do that. Am i doing something incorrectly?

Asked by benjammin98 2 months ago

setting up firefox email and restoring emails

I have been attempting to link Firefox email to gmail and get the unable to connect password not valid message. I have gone to gmail settingss and checked password and ev… (read more)

I have been attempting to link Firefox email to gmail and get the unable to connect password not valid message. I have gone to gmail settingss and checked password and everything is there but when i key in the password when prompted by Firefox, it says not valid. I am sure google hates you guys but this is frustrating. This is my wife's computer and use fire fox with no problems using my gmail link. What am I missing here. I tried to do an update since her mail stopped in August but it keeps asking for that password.

Asked by southall.sarah2 2 months ago

Locked Out of Account Because of Returned Email

My email inbox hit it's quota and the verification email was returned. Here is the message I'm getting: "Sorry. We’ve locked your account. The confirmation email we sent… (read more)

My email inbox hit it's quota and the verification email was returned.

Here is the message I'm getting:

"Sorry. We’ve locked your account.

The confirmation email we sent to [redacted] was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account."

Where do I let you know?

All I can do is post here.

Thanks

Asked by Eric 2 months ago

Browse/Import History from abondand device

I abandon the laptop configured with firefox. I have uninstalled the firefox before letting it go. I now have a new machine, installed firefox on it and I now can see the… (read more)

I abandon the laptop configured with firefox. I have uninstalled the firefox before letting it go. I now have a new machine, installed firefox on it and I now can see the history under the Firefox Accounts. It's a huge list and I want to import it to new machine.

Is it still possible with firefox features or any add-on ?

Asked by jawadmohsin 2 months ago

Sync not working consistently

I have several different devices that seem to all lose the ability to sync (mostly bookmarks are obvious since those change much more often than anything else I'm syncing… (read more)

I have several different devices that seem to all lose the ability to sync (mostly bookmarks are obvious since those change much more often than anything else I'm syncing). I try manual sync and that occasionally works but at least once a month or so I have to disconnect a device and reconnect it to my FireFox account. Is there a log to review for this sort of thing? Is there a good way to tell which device is failing to sync (i.e. is one failing to upload something or is another one failing to download that info?) Thanks!

Asked by ff76 2 months ago

password issue

I have been a longtime user of Firefox Sync. I can login to my account. My system 'remembers' my password. All of my email addresses are current, but I do not want to r… (read more)

I have been a longtime user of Firefox Sync.

I can login to my account. My system 'remembers' my password. All of my email addresses are current, but I do not want to reset my account.

Again, I can login to my account page, but I cannot change my password. When I attempt to, it says that the Current Password is incorrect. I now have a Yubi Key, and want to change my Firefox Account password to the OTP (static) on my key.

So, I logged into my account to send this email. If I click on Log In on my account page, I can. But I cannot change my password.

Can you help?

Please & Thank you, Tony DeNardo

Asked by linuxexpert 2 months ago

5 minute countdown timer on getting a verification code from an email sent by Mozilla to verify identity.l

Usually when I change to a different machine and try setting it up, I end up blocked out of my account with the message I have to insert a code available via email, with … (read more)

Usually when I change to a different machine and try setting it up, I end up blocked out of my account with the message I have to insert a code available via email, with 5 minute expiry. This makes a brick wall, as it takes such an email from 15 minutes to an hour to clear through the line here. I'm behind a corporate proxy which also is supervised. Is there any possible way the brick wall can be torn down by simply giving codes via SMS to cellphones, like your bank does, or extending this time to 1/2 hour or so? In this case, I can't get to the EMAIL app on a new machine until I link up the sync so that my various bookmarks are brought over, including the one for the email application. So I don't have my email yet until i get the Firefox sync working, and I can't do that because I can't get emails yet on that machine and 5 minutes is completely impossible anyway.

Asked by martinr3 2 months ago

My account was locked

I clicked resend because it didn't seem to have arrived during the email verification process to synchronize Firefox. However, a screen appears stating that it is locked … (read more)

I clicked resend because it didn't seem to have arrived during the email verification process to synchronize Firefox. However, a screen appears stating that it is locked to protect the account, and I ask you to release it. Please unlock my account :)

Asked by wnrdmadmlaneh 2 months ago

EN ESPAÑOL. NO PUEDO INICIAR SESION EN OTRO DISPOSITIVO

Estoy intentando migrar/trasladar/importar los marcadores, inicios de sesion de páginas y demas configuraciones de un dispositivo N° 1 (Pc de Escritorio) a otro dispositi… (read more)

Estoy intentando migrar/trasladar/importar los marcadores, inicios de sesion de páginas y demas configuraciones de un dispositivo N° 1 (Pc de Escritorio) a otro dispositivo N°2 (Notebook), pero al iniciar sesion me dice que es erronea la contraseña. He verificado visualizando la misma, copiandola al portapapeles y pegandola, y sigue apareciendo el mismo error. Me siento defraudado por el servicio, al cual ingrese por la supuesta sencillez para migrar este tipo de información. Agradeceria pudieran ayudarme con este inconveniente. Saludo atentamente, Sergio.

Asked by smchidaine 2 months ago

Fraud Connected Services Two-step authentication

RE: FRAUD - pending investigations - FTC 130602883 , IC3 , Seattle FBI and Olympia Police with ID theft / Fraud alerts RE: PROPERTY THEFT - Thurston County Sheriff's Offi… (read more)

RE: FRAUD - pending investigations - FTC 130602883 , IC3 , Seattle FBI and Olympia Police with ID theft / Fraud alerts RE: PROPERTY THEFT - Thurston County Sheriff's Office Report Number 21-200531

Today, 11/14/2021 I logged into my Mozilla Firefox account normally ( it's been a long time since I used SYNC due to HACKERS found out in 2019 + ) - I needed to write down / log all connected services plus devices / IP addresses and decided to add Two-step authentication as recommended for EXTRA security after changing my password.

The moment after I added + activated Two-step authentication via GOOGLE authentication 11/14/2021 5:34 AM -- my account re-synced itself and DELETED my CONNECTED SERVICES LIST:

There should have been / WAS ABOUT 5 DEVICES or more in the past 6 years when I logged in. THEY COMPLETELY VANISHED - they are also under investigation. [I also reported fraud / ID theft to FTC and had to freeze my credit.] One of these connected devices being a laptop / PC named " HEV " [stolen from me and reported to Thurston County Sheriff's office] and another newer one with my initials " pt " - with possible older mobile device most connections from over 2-5 years ago -- with the current computer I am on (that stayed on the list). After that moment - Mozilla Firefox and Google Services gave me errors -- unable to upload images // buffering and page loading (up until estimated 6:20 AM) -- no idea why and there are no service alerts / outages with COMCAST XFINITY my ISP.

The list of devices / logins is EMPTIED -- what else got erased or re-synced? I DIDN'T AUTHORIZE A DELETION!

Sincerely, Patrick Turner

Asked by Patrick Turner 2 months ago