• Solved

Address bar in Firefox 140 doesn't let me select search engines using up and down arrows

Before upgrading to Firefox 140, I would always quickly switch between my default DuckDuckGo and alternative search options, like Wikipedia, using the up and down arrows.… (read more)

Before upgrading to Firefox 140, I would always quickly switch between my default DuckDuckGo and alternative search options, like Wikipedia, using the up and down arrows. I would just type the search term in the address bar and then tap the down key a couple of times before pressing enter if I wanted to use a different search engine.

The new address bar no longer seems to offer this option. I see I can still select alternative search engines using the mouse, but pressing the down key no longer lets me select them.

Is it possible to re-enable this way of quickly switching between search engines using the keyboard?

Asked by askandanswer 1 month ago

Answered by jscher2000 - Support Volunteer 1 month ago

  • Solved

How to override sync?

I have a desktop and a laptop on firefox. I am selling my laptop so i cleared history and deleted all bookmark history. To my horror, even though i remember i have sign… (read more)

I have a desktop and a laptop on firefox. I am selling my laptop so i cleared history and deleted all bookmark history.

To my horror, even though i remember i have signed out of mozilla account on the laptop firefox, on my desktop firefox all the bookmarks including bookmark folders are gone. Thankfully, i have a fairly recent backup of firefox userprofile file so i restored them.

However, to my horror once more time, I realize now firefox sync automatically deletes my bookmarks everytime it syncs so i have to turn it off.

How can i make firefox sync to treat my current bookmarks as the latest and stop deleting them?

Asked by MJ 2 weeks ago

Answered by Nathan Giovannini 2 weeks ago

  • Solved

Firefox 141 startup crash

Hi, my Machine updated from 140.0.4 to 141.0 since then I cannot start up Firefox anymore. On startup after a short pause the Crash Reporter shows up - interestingly the … (read more)

Hi, my Machine updated from 140.0.4 to 141.0 since then I cannot start up Firefox anymore. On startup after a short pause the Crash Reporter shows up - interestingly the Crash Reporter may enter a endless loop and opens up multiple times. While that the CPU load is at 100%. I tried

  • `firefox --safe-mode`
  • `firefox --ProfileManager`

as well, for those I get the same behavior. I tried downgrading to 140.0.4 - after that a profile dialog shows up which tells me that a new profile needs to be created due to a downgrade. After that Firefox comes up fine with the new vanilla profile. IF Firefox updates to 141.0 (in background) the next startup with the vanilla profile doesn't work gain. Which brings me back to the initial problem.

Workaround for now:

  • download 140.0.4
  • create a fresh profile
  • immediately disable auto update
  • live with the empty profile

My environment:

Asked by userid0x0 2 weeks ago

Answered by userid0x0 2 weeks ago

  • Solved

Old Firefox Data folder - Cant delete it

Hi everyone I used Refresh Firefox option and it created "Old Firefox Data" folder on my desktop. Awesome stuff. Sadly I cant get rid of it, here is why: 1. At first i… (read more)

Hi everyone

I used Refresh Firefox option and it created "Old Firefox Data" folder on my desktop.

Awesome stuff. Sadly I cant get rid of it, here is why:

1. At first it said that the folder is used by another program and I cant delete it because of that. Cool, I decided to uninstall Firefox and make a clean install, so I have space to delete the folder too.

2. Long story short, it didnt work. I removed Firefox and tried to delete that folder, but wait for it, yeah I cant because I need permission from MYSELF. Awesome stuff.

3. I decided to use safe mode, so I used run command to run msconfig and I changed it to boot in to safe mode. But wait for it! YES! Its bugged and I cant login in safe mode, because pin is useless and it doesnt give me option to use password, so after hour of various things I got back to my normal mode via CMD commands. THANK YOU MICROSOFT.

4. So now Im stuck with the lovely "Old Firefox Data" folder, which cant be removed normally, neither in safe mode and wait for it! NEITHER WITH ADMIN CMD, not even the takeown /f "Old Firefox Data" /r command. THANK YOU MOZILLA!

So is there someone knowledgeable enough to help me to get rid of that folder pretty please? Like really a lot please.

Asked by alexisvongermania 2 weeks ago

Answered by alexisvongermania 2 weeks ago

  • Solved

Add-on icons have disappeared

I kept my installation of Windows 11 while doing a clean install of Windows 11 to another drive. I installed FF and copied the profile from the old installation to the ne… (read more)

I kept my installation of Windows 11 while doing a clean install of Windows 11 to another drive. I installed FF and copied the profile from the old installation to the new one. about:addons displays all my add-ons and they're all enabled. But their icons don't appear to the right of the search bar. How do I get them back?

Asked by doniel 2 weeks ago

Answered by doniel 2 weeks ago

  • Locked

FireFox Browser Settings

I want to find out why my browser stacks up my icons in one Vertical column... INSTEAD of a adjustable Horizontal layout... Why the change, can it be undone...? … (read more)

I want to find out why my browser stacks up my icons in one Vertical column... INSTEAD of a adjustable Horizontal layout...

Why the change, can it be undone...?

Asked by Erne 2 weeks ago

Last reply by Denys 2 weeks ago

  • Solved

Blank page

Instead of taking me to a blank search page clicking on the plus symbol takes me to the home page of BBC News. I find this very annoying. How do I stop it happening? … (read more)

Instead of taking me to a blank search page clicking on the plus symbol takes me to the home page of BBC News. I find this very annoying. How do I stop it happening?

Asked by Jeff Morgan 2 weeks ago

Answered by Konstantina Papadea 2 weeks ago

  • Solved

Update to 141.0 lost previous tabs

My wife's Firefox was triggered from an e-mail link and in the process got updated to release 141.0 The result is that the tabs from the previous verion have not loaded. … (read more)

My wife's Firefox was triggered from an e-mail link and in the process got updated to release 141.0 The result is that the tabs from the previous verion have not loaded. Can I still recover them?

Asked by robin33 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

  • Solved

Sound output problem

I am using FF desktop. All of a sudden, I get no sound through my laptop speakers when trying to watch videos (on YT and FB for example). I still get sound if I use exter… (read more)

I am using FF desktop. All of a sudden, I get no sound through my laptop speakers when trying to watch videos (on YT and FB for example). I still get sound if I use external speakers through the 3.5" jack. I still get sound through other browsers, no matter if it's through the laptop speakers or external ones. So, it is definitely an FF problem. Sound works fine on all other media files on the laptop. Refreshing FF didn't fix it. Nor did reinstalling or restarting the laptop. I tried changing the autoplay settings as suggested in the help article, but still no laptop audio via FF. How can I fix this? Thanks

Asked by Corvus Corax 3 weeks ago

Answered by Corvus Corax 2 weeks ago

  • Solved

search local drive before the internet

While I enjoy the capability of selecting a search engine as I see fit, I would prefer that my local drives take precedence. Is there an easy way to enable this for every… (read more)

While I enjoy the capability of selecting a search engine as I see fit, I would prefer that my local drives take precedence. Is there an easy way to enable this for everyday casual use? In other words, can I specify "search local drives first, followed by the web i.e. casting a wider net to search on the world wide web, and an arbitrary third placeholder such as foreign sources (example only) or foreign news items (again, fictitious example)

Asked by andy p 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

  • Solved

New tabs always crash

I keep having an issue on my desktop of every new tab I open crashing. I can access the homepage, but if I put anything into the search bar, the screen goes to "Gah. Your… (read more)

I keep having an issue on my desktop of every new tab I open crashing. I can access the homepage, but if I put anything into the search bar, the screen goes to "Gah. Your tab just crashed. We can help! Choose Restore This Tab to reload the page." And when I try to restore the page, it brings me back to that screen again. I couldn't even access Mozilla Support on my desktop to report this, I am on this site through my phone.

Asked by Caitlynn Jordan 2 weeks ago

Answered by Paul 2 weeks ago

  • Solved

Automatic hiding tabs bar and address bar

Firefox on Windows 11 has suddenly and without my apparent action started automatically hiding the tab bar and the address bar to give all the vertical space to the curre… (read more)

Firefox on Windows 11 has suddenly and without my apparent action started automatically hiding the tab bar and the address bar to give all the vertical space to the current tab. I do not like this (I have big monitors and I want those bars always visible)

How do I turn this one and why did it turn on in the first place?

Thank you for having the Q&A facility.

Asked by sp23 2 weeks ago

Answered by TyDraniu 2 weeks ago

  • Solved

I accidentally resetted my password and can't sync from my old computer browser

I got a new PC and tried to sign in to my FireFox account to synchronize. But, foolishly, I ended up resetting my password! Don't know why did that, as I was able to loca… (read more)

I got a new PC and tried to sign in to my FireFox account to synchronize. But, foolishly, I ended up resetting my password! Don't know why did that, as I was able to locate my password stored elsewhere. I think this action erased all my data in my online profile & I cannot access my account data (bookmarks, user IDs & passwords) online.

Since my data was still in my old PC, I followed the directions for finding my Profile folder. I copied the folder contents to the Profile folder in the new PC. This has not worked.

I realize I wasn't supposed to copy the entire folder contents, which could be the reason why it's not working. Also, the profile folder contained a large amount of data (3 G). So, it's possible that not all files have been transferred correctly.

Please help me!

Thank you very much! Madoka

Asked by madokag 2 weeks ago

Answered by jonzn4SUSE 2 weeks ago

  • Solved

Twitch not loading after Windows update.

Recently, after the newest Windows 11 update, Twitch hasn't been loading correctly, the tab looks as if it finished loading, but the page gets stuck in endless loading, n… (read more)

Recently, after the newest Windows 11 update, Twitch hasn't been loading correctly, the tab looks as if it finished loading, but the page gets stuck in endless loading, no other site has this problem, and it happens even opening links to Twitch channels directly. I've added and screenshot of the problem.

I'd love some help or at least know if this is a problem on Twitches end or not. Thanks.

Asked by LegoKeig24 1 month ago

Answered by LegoKeig24 2 weeks ago

  • Solved

Strange download from Firefox today - xRqj7qhl.html - Sixe: zero bytes - Kind: HTMLtext

I received this download from Firefox today, July 22, 2025: xRqj7qhl.html - Size: zero bytes - Kind: HTML text . I've never experienced this before. Is it legitimate? Th… (read more)

I received this download from Firefox today, July 22, 2025: xRqj7qhl.html - Size: zero bytes - Kind: HTML text . I've never experienced this before. Is it legitimate? Thanks

Asked by cecchijac 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

  • Solved

Linux / Plasma 6.4/Wayland (amd gpu) After enabling HDR in firefox - all non HDR (youtube) content just shows green sceen

I have HDR working in Proton games and mpv fine (using Plasma 6.4 / Wayland) I enabled HDR in Firefox (gfx.wayland.hdr), and HDR content works in YouTube fine ( looks am… (read more)

I have HDR working in Proton games and mpv fine (using Plasma 6.4 / Wayland)

I enabled HDR in Firefox (gfx.wayland.hdr), and HDR content works in YouTube fine ( looks amazing!) however.. I have an issue in that all non HDR content doesn’t show any video (I have sound) just a green sceen (see screen shot) including all ads.

Any idea how to work round this ?

I have AMD 7800 GPU .

Cheers

Asked by morgan cox 3 weeks ago

Answered by morgan cox 2 weeks ago

  • Solved
  • Archived

FlightRadar24 map not showing

I'm running Firefox 100.0 (64 bit) on windows 10 pro 21H2. I've been using Firefox to access Flightradar24 to view real time flight across the globe. All of a sudden tod… (read more)

I'm running Firefox 100.0 (64 bit) on windows 10 pro 21H2. I've been using Firefox to access Flightradar24 to view real time flight across the globe. All of a sudden today the map doesn't appear any more . I think they use Google maps and overlay their info.

The maps show properly in MS EDGE and Google Chrome.

I've attached a screen shot of what I get.

Thanks

Nor

Asked by njsg1 3 years ago

Answered by njsg1 3 years ago