Firefox Support Forum

For a bit over a week now, Firefox has been crashing and crashing the entire computer with it. I don't have issues with crashes or reboots in any other software and I've been using firefox for well over 15 years. I've tried disabling some plug-ins (Dark Reader, Simple Translate and DuckDuckGo Privacy Essentials), while still keeping uBlock as I consider it necessary (although any other ad/tracker-blocker will do). Really I use all these four plugins all the time. These sudden reboots don't happen with cpu load starting to go up or anything, it just turns off the computer and restarts it. It also only happens on certain websites like coinbase.com, twitter.com and I think it has happened on a swedish price comparison website, a once on a game sales listing website (G2A). It never happens right away, but after anything from 1 to 10 minutes of being on those sites.

It never crashes on youtube.com or bilibili.com, neither on nexusmods.com or mail.google.com or support.mozilla.org. I suspect it's limited to certain self-updating pages with lists or tickers in elements that update regularly, I first noticed it when i kept open a tab with the bitcoin course on coinbase.com over a week ago. I have recently gotten a newer very powerful graphics card, but I think this started before I installed it.

Any suggestions what to do about this?

When I try to change the message of a super thanks donation in Firefox on Linux it's not possible. On the other hand when I try the same thing on Chromium it's totally possible so I wonder why that is happening.

Recently, unable to Open Microsoft Outlook email using Firefox 100.0.1 (updated June 10th, 2022). Able to open in Safari. Prior to this incident no problem with opening Outlook.

Win 7 Home Premium Firefox Version 101.0.1

'Privacy & Security'->'Cookies and Site Data', 'Clear Data.'

When 'Clear Now,' Cached Web Content; is clicked, it does not zero out. (It used to clear completely).

The browser webpage has been refreshed, the browser closed and reopened, and the computer restarted but the cache does not reset.

This issue started on the morning (Pacific time) of June 26-Is this a known glitch or am I missing a detail?

I have tried this with the Troubleshooting option "Temporarily Disable Extensions" and the problem still occurs. Firefox 101.0.1 (64 bit) on Win10, Intel.

To reproduce:

Go to https://www.healthgrades.com/ . Search Carlene Bolen (any name?) in Tulsa, OK. Click on first result. Opens a new tab to https://www.healthgrades.com/providers/carlene-bolen-29brb. So far so good. Click on page. Hit PgDn 3 times, or scroll down quite a ways (to comments). Hit PgUp or attempt to scroll to top of page. Tab goes into infinite loop toggling between "X" and reload symbols on the NAV bar. Also page no longer renders properly and F12 debugger won't open. Firefox process for that Child tab uses 35% of processor, but doesn't show anything unusual in Firefox "Task Manager" process list. Must close both the child tab and the previous Healthgrades parent tab. Eventually the offending Firefox process exits and everything looks normal.

I run wxmaxima on ubunbtu 20.04. The help menu option calls up firefox (v 101.0.1 (64 bit)) to find the local on disk html files. However this brings up the error message:

File not found

Firefox can’t find the file at /usr/share/maxima/5.45.1/doc/html/maxima_singlepage.html#g_t_0025.

But this is a valid path with user access permissions and the file maxima_singlepage.html exists and has user read permissions.

So what is firefox doing in looking for this file?

I have used the ms windows 10 version of wxmaxima and the firefox help works perfectly.

Because many websites ignore my choice of a dark theme (both in Windows and in Firefox) I tried using color management in my Firefox Settings to force white text on a black background. This had the desired effect on websites, but unfortunately also applies to plug-ins, some of which (like uMatrix) depend on changes of background color to convey information or have dark icons which become invisible on the dark background. Is there any way I can have my cake and eat it too?

I have a website stored in the popup exceptions. Yet every time I go to that website, Firefox blocks the popup, despite the fact that the URL/URI stored in the settings is EXACTLY the same as the URL/URI of the website being visited.

I then have to press 'allow' every time. Is there any workaround for this please ?

Also, I used to be able to download a PDF from sites directly, but now it goes to view the PDF and then I have to use the 'download' button. Surely there is a fix for this ?

Firefox 101.0.1 (64-bit) on Kubuntu

Hey, I just reset my computer, reinstall firefox and it sync correcty. But I had to delete the windows session to create another one to be in my domain. Now when I try to resync it just load and then stop over and over again. I didnt do anything to delete the sync option on firefox.

Hi! I have the Firefox browser on my MacBook Pro and I also use the Mozilla VPN. I’ve been trying to sign into my Firefox account for several weeks now and keep getting a ‘Cookies and local storage are required’ error message. The problem is that cookies are already enabled. I have tried restarting, updating the browser, doing it with the VPN on and off, listing firefox as an exception, and everything else I can think of. I’m currently entering this on my phone, because the browser also won’t let me sign into my account on my laptop without enabling cookies and local storage.

Any suggestions? I keep getting stuck in a loop.

I appreciate that there is a ton of functional tools working well and that there are an equal number of problems backlogged, and I appreciate all the good hard work and the genuine help that is done. Having said that,

WHY IN THE HELL HAS MY HISTORY BEEN HIJACKED? I am forced to use fOOGLE fHROME by UNINTELLIGENT FORCES but I use FIREFOX FOR A HANDFUL OF IMPORTANT THINGS. I need to revisit a VERY IMPORTANT WEBSITE LAST VISITED a few months ago, which should be easily spotted but when I OPENED MY HISTORY AND CAN ONLY SEE MOUNTAINS OF fOOGLE GARBAGE.

I read that you guys went corporate, but I didn't think you would sell out to fOOGLE. You used to be the best. Now you are subservient to the worst. It's a damn shame; no wonder everyone is losing trust in Foxzilla.

Now I'm forced to waste this time (a second time, as I was stupid enough to click on Share Data below which wiped out my previously more polite comment/question).

Trying to load the page http://localhost:3000/ in Firefox shows an error message: "The connection was reset"

The Browser Console shows no messages when trying to connect, and the error appears instantly. The page loads fine on all other browsers.

I also tried installing Firefox Developer Edition (first run on machine, no extensions) and I see the same behavior.

Firefox 101.0.1 (64 bit) macOS 11.4

The Historic Houses Association (www.historichouses.org) site has an option to show a map of interesting places. When I view this map in Firefox on Android or Windows 11, the icons show up correctly. For instance in the example map, next to Lincoln. In Android/Windows the icon shows a small castle in a drop pin while here in a Linux desktop it just shows a cross hatched box. The link to the web page still works. The roads in the Android/Windows versions correctly show A1, A46 etc. But here in Linux, you can just make out the road numbers behind the vertical hatching. Over a long period I have seen this has occur on a number of sites but I think that the maps are probably (cannot prove it) Mapbox/OpenStreetMap. But when I look at OpenStreeMap it self, the Road Numbers are fine and when I add a layer involving tags, they show as normal.

I know I could address this inquiry HHA but they will simply say 'they do not support Linux'. The site works in other environments so why not Linux? Also, as I have said, it has occurred on other sites in the past (though I must admit I cannot remember which ones and when - I tried a few while writing this support request) Is it likely that the web pages are being downloaded with a catalogue of Icons but this fails in the Linux version of Firefox? Would this account for the road numbers being corrupted as well?

The PC is running a fairly new (last 10 days) installation of Linux Manjaro with Mate desktop. However, this has been happening for some time (a couple of years) during which time, I have used Linux Mint, Debian and Manjaro, with Mate and Gnome desktops. Firefox is used as provided by Linux Manjaro, including Noscript and Adblocker - I have tried viewing this page with both disabled. The only changes I have made to Firefox settings is to enable 'when you open a link .... switch to it immediately', 'search for text when you start typing' and set 'browser.tabs.closeWindowWithLastTab' to false.

I have put up with the problem because it only affects me, however I am about to load Linux Manjaro on to computers for other less computer literate/tolerant people who will be using similar maps. It would help them if I could get a fix.

Thanks for your time

Hail all:

Now, Firefox has a very, VERY simple Bookmark Manager, that basically only allows to add, remove, and single-bookmark edit.

Now, I have for instance 6+K Youtube Links, which all, annoyingly, end with " - YouTube". I want to remove that idiocy, but to edit 6+K bookmarks, one by one?

Can you add a way to mass-edit bookmarks?

Also, can you add a "Explorer Tree Style" Bookmark manager, that shows all bookmarks in true Explorer style (As in:

All Bookmarks
--- Bookmarks Toolbar
--------- Folder 1
-------------Bookmark 1
-------------Bookmark 2
-------------Bookmark 3
------------- ...
-------- Folder 2
-------------Bookmark 1
-------------Bookmark 2
-------------  ...
--- Bookmarks Menu
--------- Folder 1
-------------Bookmark 1
-------------Bookmark 2
-------------Bookmark 3
-------------  ...
-------- Folder 2
------------ SubFolder 1
-----------------Bookmark 1
-----------------Bookmark 2
-----------------  ...
------------ SubFolder 2
-----------------Bookmark 1
-----------------Bookmark 2
-----------------  ...
-------------Bookmark 1
-------------Bookmark 2
-------------  ...
--- Other Bookmarks
--------- Folder 1
-------------Bookmark 1
-------------Bookmark 2
-------------Bookmark 3
-------------  ...
-------- Folder 2
-------------Bookmark 1
-------------Bookmark 2
-------------  ...

(without the "-" 's of course, this was my way to represent the folder and "bookmark file" system in tree form), with an option to see doubles in their respective folder/subfolder, with the normal editing functions? Since ... that would ultimately be darn helpful? Especially when implemented DIRECTLY into Firefox, so no additional tools are needed (add-ons) since these never have what I actually need.

I have a 700+ Bookmarks backup file, which says all. Far too many bookmarks to sift through, manually, without decent tools, thus the need to do it "one at a time".

Thank you very much.

Xog.

The message about the "Browser being managed by your organization" that shows up in Firefox settings, is new. I've been using Linux mint with Firefox for over a year on my own personal laptop and this message just showed up in my Firefox settings kind of out of the blue.. Can it be related to version 100? I was just trying to do something online. totally unrelated to the Firefox settings, and now I've spent a considerable amount of time trying to get rid of this policy. I tried to set the AppUpdate policy to true, but it still will not allow me to check for updates in the settings, or if I go under help, about. I do not use the laptop often, so this is the first time I've been unable to check for updates, and I would prefer not to have an enterprise security policy running on my personal laptop. I do not know how it came to be on the laptop but any help removing, or resetting the controls would be greatly appreciated.

Hi, signing in to addons.mozilla.org always prompts me to enable 2FA, and there is no way to progress without doing so.

I've disabled 2FA because I need it that way, but Firefox force me to enable it.

I'm NOT a developer. How do I fix that?

Thanks in advance.

I use Firefox on both my Windows10 and Pop!_OS desktop (I dual boot). On my Windows install, every time I boot Windows, I have to toggle off "Recommended by Pocket" on the new tab page. It does not stay toggled off on its own when I next boot Windows. I always completely shut my computer down.

Hi fellows.

I'm using Firefox accounts for long time, to be specific from Created ⁨6/26/2015⁩ as my Firefox account page says at password field, And lately starts to notice that a lot of saved logins and some history are missing. I have checked when oldest Last Modified item, it appears to be from Last modified: October 5, 2018 So, there is at least 3 years of lost data. Is it something normal!! Or its because i have a limited saving i guess. Or apparently logins and history older than 5 years are removed!? Please i want more details about these things, if as i guessed that 5 years old data will be removed, i have to save them in another sources. it maybe an issue in my PC i can fix and get these old data.

Really thank you and appreciate your time. Thank you.

I am getting the error SEC_ERROR_UNKNOWN_CRITICAL_EXTENSION on every page i open. I have looked around and tried to fix it using similar error messages but nothing has worked. I have uninstalled and reinstalled but nothing has worked.

Can anyone help me as there is nothing online that i can find that will fix this.