Showing questions tagged:

No VPN setup prompt or icon in toolbar.

I was not given a VPN setup on restarting Firefox, and have no VPN icon in my toolbar. I have tried using customise toolbar, but there is no VPN icon to add back. Version… (read more)

I was not given a VPN setup on restarting Firefox, and have no VPN icon in my toolbar. I have tried using customise toolbar, but there is no VPN icon to add back. Version 150.0, automatically opened to "What's New in Firefox 150" on starting Firefox, just without a new VPN icon. Thanks

Solved 5 3 183

When can I expect to use Firefox (free) VPN in my region?

Hello there, I just wanted to ask for any details regarding the new VPN feature. I seem to not have it (probably due to my region not being the US or the UK) and I was wo… (read more)

Hello there, I just wanted to ask for any details regarding the new VPN feature. I seem to not have it (probably due to my region not being the US or the UK) and I was wondering, when can we expect it to be available to the rest of the world? How is it even free with this high limit? I know the feature is new and is probably still getting tested. But I would appreciate any and all info possible. Thank you!

Solved 1 3 55

VPN feature seems to have disappeared?

I wanted to use the new VPN feature and the icon initially showed up in the top right, but it has disappeared and is not present in "customise toolbar" or privacy setting… (read more)

I wanted to use the new VPN feature and the icon initially showed up in the top right, but it has disappeared and is not present in "customise toolbar" or privacy settings either.

Solved 7 2 256

Ad-blocker

I have just had to replace my PC following a bit of a disaster with my old one. The new PC has Windows 11. As usual I downloaded Firefox as I always use this. Somewhere … (read more)

I have just had to replace my PC following a bit of a disaster with my old one. The new PC has Windows 11. As usual I downloaded Firefox as I always use this. Somewhere in the installation of Firefox I must have been asked about blocking ads, but I don't remember. Now all ads are blocked, which I don't mind, but some sites are asking me to disable my ad-blocker if I want to use their site. Mostly I don't but there is one I need to use, so I would like to add that site as an exception, but I cannot find any mention of any ad-blocker in settings. Where do I find this? and how do I add exceptions?

The only add-on that I have in Firefox is the 'Privacy Badger' which could be the problem I suppose, but I can't see the website listed in the ones Privacy Badger is blocking.

Any help would be appreciated

Solved 4 2 285

I have 4 rows for shorcuts but missing 3 at the end and have no way to add those last 3 shortcuts, how can I do that?

I have selected the 4 rows for shortcuts on my tab and have installed all but the last 3 spaces in the end of the 4th row. There's no option whatsoever to continue to add… (read more)

I have selected the 4 rows for shortcuts on my tab and have installed all but the last 3 spaces in the end of the 4th row. There's no option whatsoever to continue to add those remaining 3 spaces. Any suggestions?

Solved 5 2

Impossible to connect FACEBOOK

Hello, For few days, it's impossible to connect to FACEBOOK. I have the latest version of FIREFOX, but I have to use another web browser (EDGE) to connect to FACEBOOK. T… (read more)

Hello,

For few days, it's impossible to connect to FACEBOOK. I have the latest version of FIREFOX, but I have to use another web browser (EDGE) to connect to FACEBOOK. The problem is the same with my two computers with the latest WINDOWS.

Thank you for your help to solve my problem

Solved 8 2 128

My firefox browser has no sound. Google Chrome has sound. Problem appeared after scam attempt.

No audio on Firefox. Google Chrome has sound. Settings at normal audio volumes. Tried computer shut off and re-boot. Tried reload of Firebox.but that didn't help. Had sca… (read more)

No audio on Firefox. Google Chrome has sound. Settings at normal audio volumes. Tried computer shut off and re-boot. Tried reload of Firebox.but that didn't help. Had scam attempt just before no audio issue...not sure if that problem.

Solved 3 1 175

Help please.

bold text'bold text''''''''''bold text'bold text 'I much prefer firefox that i installed 2024, i found it much more friendly. Just installed firefox on my newer laptop w… (read more)

bold text'bold text''''''''''bold text'bold text 'I much prefer firefox that i installed 2024, i found it much more friendly. Just installed firefox on my newer laptop which has windows 11. This newer firefox (new to me) says i am running windows 10. (version 151.0.1 64-bit) How do i change that, also how to do finish setup?? I have been doing my best to research you Q&A. Have not found much to be helpful regarding my issues. I am a fan of Firefox and would like to continue using it, and supporting Mozilla when I can. I am not that savvy so any help would be appreciated. Thank you, MJ

I keep getting a message that I have 255 characters but 280 are needed. Is this request even going to work, I certainly hope so.

I need some of your expert help if you please. It would be a huge help to me.

Thank you again.

Solved 1 1 9

How do I put my bookmarks from profile back into the new firefox?

So far hate new Firefox that I have been forced to switch to - very annoying and such a waste of my time trying to sort out my bookmarks. May make me switch to Edge or so… (read more)

So far hate new Firefox that I have been forced to switch to - very annoying and such a waste of my time trying to sort out my bookmarks. May make me switch to Edge or something.

Followed the instructions - C:\Users\name\AppData\Roaming\Mozilla\Firefox\Profiles\ - found a backup but no information as to how to get the bookmarks into the new Firefox?????

Many of us are older users and perhaps not so savvy as to how to do this.

And so it would have been nice if Firefox could have been more "nice and be specific" with this forced change over.

Thank you

Solved 3 1 64

No Emails received from Mozilla

Dear Support, When I try to Login or Change Password there is no OTP Emails received from Mozilla contact emails. I tried multiple way but still nothing received. … (read more)

Dear Support,

When I try to Login or Change Password there is no OTP Emails received from Mozilla contact emails.

I tried multiple way but still nothing received.

Solved 7 1 45

pdf files are blank when opened in firefox since upgrade to 150.0

All pdf files show all pages blank. It affects both those newly downloaded in Firefox and those I have stored on my PC and open with Firefox. I think this started from w… (read more)

All pdf files show all pages blank. It affects both those newly downloaded in Firefox and those I have stored on my PC and open with Firefox. I think this started from when the latest Firefox update was installed this week. I am up to date on Widows 11.

Solved 4 1 74

my firefox month data is not being used when VPN is active

ive been testing out the VPN to see what all it can do but the data never seems to go down, which....im not complaining about xD but i also dont wanna get stuck with a bi… (read more)

ive been testing out the VPN to see what all it can do but the data never seems to go down, which....im not complaining about xD but i also dont wanna get stuck with a big bill. has anyone else experienced this?

Solved 4 1

Feedback on Built-in VPN (Beta)

Currently the built-in VPN operates via a blacklist system. Where it is turned on browser wide, with exception of sites you manually add to the blacklist where it will tu… (read more)

Currently the built-in VPN operates via a blacklist system. Where it is turned on browser wide, with exception of sites you manually add to the blacklist where it will turn itself off when on those sites.

To preserve the allotted 50gb data limit for using the VPN, I would ideally need to turn the vpn off of every website that I don't need it to be on which is extremely tedious even if it's a one-time annoyance.

It would be better if instead(or in addition to) we had a whitelist option where we could have the VPN not be active browser wide, with exception of any site we add to the whitelist. I would much prefer this because there's only a handful of sites that I would need the VPN to be on.

Solved 2 1 81