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Closing Tabs Periodically

Anyone have any idea why after five minutes on any and all sites, Mozilla shuts it down the tab (leaves the site, ) and returns to the opening screen? (I'm using Windows … (read more)

Anyone have any idea why after five minutes on any and all sites, Mozilla shuts it down the tab (leaves the site, ) and returns to the opening screen? (I'm using Windows 7 and my Firefox browser is up to date). Thank you for any assistance...

Asked by Chris 4 hours ago

  • Archived

Help me get rid of overlapping lines and wors in my emails , especially incoming.

Lines overlapping, words overlapping, in incoming email. Also outgoing email, the first letter typed is 50% or less in size than the rest and the dictionary does not dete… (read more)

Lines overlapping, words overlapping, in incoming email. Also outgoing email, the first letter typed is 50% or less in size than the rest and the dictionary does not detect the first small letter, therefore it prompts that it is misspelled. Hep !!!!!

[email removed]

Asked by wechslerl 12 years ago

Last reply by cor-el 12 years ago

Stopping AUTOMATIC JPG to AVIF Conversions On Download

Hello, I am trying to download a few JPG images from Meetup.com. Here is an example URL: https://secure.meetupstatic.com/photos/event/3/5/0/a/highres_528673578.jpeg Th… (read more)

Hello,

I am trying to download a few JPG images from Meetup.com. Here is an example URL:

https://secure.meetupstatic.com/photos/event/3/5/0/a/highres_528673578.jpeg

This is CLEARLY a JPG image from the URL. However, when I right click on the image to Save As the only choice given is AVIF! I cannot open or use AVIF files. As you know the conversion process is LOSSY so trying to convert BACK to a JPG format is not recommended.

It is fine if Firefox and other browsers want to use AVIF format internally but you should, at least, give users the OPTION of downloading the native format.

So how do I fix/configure Firefox to provide the native JPG file download?

Thanks, Steve

Asked by Steve_Sr. 1 week ago

Last reply by Steve_Sr. 3 days ago

  • Archived

Central Pacific Bank Bill Pay isn't working

I go to Central Pacific Bank's website and try to pay my bills, but when I click on "Pay bills" it does not do anything. Before it would go to pay bills. Now when I cl… (read more)

I go to Central Pacific Bank's website and try to pay my bills, but when I click on "Pay bills" it does not do anything. Before it would go to pay bills. Now when I click it does not respond. There website is not responding. So I try on America Online browser and no problem. I can pay my bills. How come with Firefox it now does not work? This is the second time I am having problem with Firefox and it is becoming annoying. What's the problem?

Asked by ronniey 11 years ago

Last reply by jscher2000 - Support Volunteer 11 years ago

  • Solved

Twitch stopped working in Windows 7.

05/20/2025 twitch streams stopped working, image disappeared, sound is there. Also working videos that are on twitch, not streaming. In windows 10 everything works. … (read more)

05/20/2025 twitch streams stopped working, image disappeared, sound is there. Also working videos that are on twitch, not streaming. In windows 10 everything works.

Asked by RikiTikiTak 1 month ago

Answered by RikiTikiTak 1 month ago

Lost notifications, chatbox ability and formatting for quick reply message box on a website I use daily.

DISREGARD-Fixed, it was a Firefox Extension messing everything up. Lost notifications, chatbox ability and formatting for quick reply message box on a website I use dai… (read more)

DISREGARD-Fixed, it was a Firefox Extension messing everything up.


Lost notifications, chatbox ability and formatting for quick reply message box on a website I use daily. (https://escapefromreality.forumotion.co.uk/forum) Also lost the scrolling bar across the top of the page that took me to a particular place.

No other Firefox users there are having this issue. I don't know whether a Firebox update took place or what. I was off the computer for about 5 days and when I went back to the website I was having the issues. I was using Adblock but don't know if something happened with them or not, it had worked perfectly previously. I disabled the Adblock but still no change.

Asked by Jenn 3 weeks ago

cannot display PDF from HPE site in windows 7 + firefox esr

Every document like the below one does not display in firefox esr 115: https://support.hpe.com/hpesc/public/docDisplay?docId=c01081836&docLocale=en_US I get an empt… (read more)

Every document like the below one does not display in firefox esr 115:

https://support.hpe.com/hpesc/public/docDisplay?docId=c01081836&docLocale=en_US

I get an empty pdf viewer frame. Also the debugger shows the following error;

Uncaught TypeError: Promise.withResolvers is not a function

Is there some way to overcome this problem? a future release of firefox esr?

Asked by kaetano69 2 months ago

Last reply by kaetano69 1 month ago

Widevine Content Decryption module for streaming movies

The Widevine Content Decryption Module failed on both our Windows 7 PCs. Version: 4.10.2891.0 Last updated Apr 2, 2025 when our version of Firefox was updated. The curre… (read more)

The Widevine Content Decryption Module failed on both our Windows 7 PCs. Version: 4.10.2891.0 Last updated Apr 2, 2025 when our version of Firefox was updated. The current version is 115.22.0 est (64-bit) (Streaming is OK on my Mac using Safari and Chrome; don't have Firefox installed there)

Over recent months, there have been quite a few reports of this issue on several operating systems. Our viewing of videos only failed us on April 2nd or 3rd, 2025, not previously. This seems to be occurring at various times in various systems. Solutions are not accessible to lay folks, and Google is inaccessible! Can anyone help us? Thanks

Asked by achurg 2 months ago

  • Archived

I can't make a payment on Paypal using Firefox

I have FF 50.1.0,and for some time,I have had problems making payments using Paypal. Everything goes fine until I click to submit payment on the Paypal site,and the page … (read more)

I have FF 50.1.0,and for some time,I have had problems making payments using Paypal. Everything goes fine until I click to submit payment on the Paypal site,and the page freezes. This just happened today when I tried to make a donation to a local charity. I then made the donation in my Aviator browser with no issues. This has been an ongoing issue with FF for several versions.

Asked by Newbeak 8 years ago

Last reply by Newbeak 8 years ago

Some web sites have begun to not work with Firefox browser on Windows 7 64 bit

Some web sites have begun to not work with Firefox browser on Windows 7 64 bit. Is there anyway to get a version of Firefox that that will get me back to working as well… (read more)

Some web sites have begun to not work with Firefox browser on Windows 7 64 bit. Is there anyway to get a version of Firefox that that will get me back to working as well as before 4/9/2025. My Firefox web browser says it is fully updated. If Firefox browser is to no longer work with Windows 7, can you suggest a simple browser that can be downloaded for Windows 7 and tell me where and how to download it?

Asked by jptur 2 months ago

Last reply by jscher2000 - Support Volunteer 2 months ago

Endless crashes

I have Firefox on two separate computers, a desktop running Win7Prof64bit and a laptop running Win10Pro 64bit. Both Firefox installations crash constantly, ie every 10 - … (read more)

I have Firefox on two separate computers, a desktop running Win7Prof64bit and a laptop running Win10Pro 64bit. Both Firefox installations crash constantly, ie every 10 - 15 mins. They show the "Gah! Firefox just crashed. Please tell us what you were doing", and the box to return the data to Mozilla. With Restore This Tab at the bottom.

I always send you these reports but in about a year, the problem remains the same. Nothing has improved, I never hear back from you. Two different PCs, two different OSs, constant reports, no improvement. Why do I never hear from you? Why does this problem continue endlessly? I'm wasting my time sending you the reports. You take no notice. If you do, why does the problem continue and why do I never hear from you?

Asked by Peter Croft 2 months ago

Last reply by jeff-g 2 months ago

Support on older OSes

Like many others I've seen here in this forum and some others, I still run Windows 7. I will _NEVER_ buy another Microsoft OS ever, again! And that goes even if I wasn't… (read more)

Like many others I've seen here in this forum and some others, I still run Windows 7. I will _NEVER_ buy another Microsoft OS ever, again! And that goes even if I wasn't a senior on a fixed income.

That said, like many others, I would very much appreciate the ESR version of Firefox being extended for the foreseeable future beyond the 6-month extension that you just posted about. I use many of the extensions quite copiously and can't even think of not using them as some are so extremely protective and some are especially utilitarian, at that. A lot of them are not supported on other browsers even IF those browsers have extensions at all. I've used Firefox since Version 2.

Now, in case this is pertinent:

I lock the desktop computer [that I built, myself] down seriously tight with several good quality but free 3rd party soft-wares which overlap protection just enough to keep my computer safe but not so much as to conflict. I've formulated my "cocktail" over the past 30 years since I started with Windows 95 through XP and now 7.

I do NOT do bu$ine$$ of any kind on line. I do not peruse the back alleys of the internet and I'm not interested in the Black Web. I don't even use on board e-mail opting for on-line email that, again, I do not do bu$ine$$ through and don't open anything that comes in that I don't know the party which sent it. (I do find some of the scam spam rather amusing, though. LOL!) In other words, I follow all best practices other than falling into the update trap that MS has created for end users due to their incessant greed.

When or, maybe, just before I can no longer get on the internet at all with Windows 7, I WILL do my best to complete my switchover to Linux for the few on line activities that I enjoy. In the long run, I plan on utilizing a multi-boot configuration as I have software for Windows XP that I find either very useful or very amusing that won't run on 7 or Linux. I also have some software that I like for Windows 7 that won't run on Linux. I'm just not ready to do that now and won't be for quite a while in the future as I continue to learn about and how to administrate my future chosen distro of Linux as I can Windows.

All of this is why I'm asking for your patience and continued support for Firefox ESR on older OSes.

Asked by btljooz 3 months ago

Last reply by btljooz 2 months ago

Firefox on PC running Windows 7 - Firefox Starting up

I am running Firefox in Windows 7 on a PC. When I start up Firefox, in WINDOWS Task Manager there appear between 20 and 30 instances of firefox.exe of different sizes in … (read more)

I am running Firefox in Windows 7 on a PC. When I start up Firefox, in WINDOWS Task Manager there appear between 20 and 30 instances of firefox.exe of different sizes in the Processes Window. I can End Process on most of them without shutting down Firefox or any of the other instances of firefox.exe. However if I shut down one listed with about 200,000K of Memory (Private Working Set), then Firefox shuts down and all other instances of Firefox disappear. If I open an new tab in Firefox, more instances of firefox.exe appear.

I have never seen this behavior before. I tried uninstalling and reinstalling Firefox, but the same behavior occurred. Is this normal behavior, or should I be concerned?

I have enclosed screen shots from the Task Manager. I also have a Dump File of a couple of the firefox.exe instances, including the large one, if that would be helpful.

Thank you.

Asked by woodwarw 3 months ago

Last reply by jeff-g 3 months ago

  • Archived

Firefox crash, Tab crash (always)

I tryed Firefox 115.8.0esr and 115.9.0esr 32Bit on Windows 7. (78.15.0 works) Firefox crashes(the whole program, i mean no tab) on "about:support" or some pages on suppo… (read more)

I tryed Firefox 115.8.0esr and 115.9.0esr 32Bit on Windows 7. (78.15.0 works) Firefox crashes(the whole program, i mean no tab) on "about:support" or some pages on support.mozilla.org like https://support.mozilla.org/de/kb/firefox-leistungseinstellungen always reproduceable.

I disabled all Addons, i disabled this power optimizion setting, removed usercrome.css same. With Firefox savemode it dont crash. Spyware is blocked, means datareporting/telemetry/ping by disabling the options and empty the urls (like on FF 78 but it dont crash). Somewhere i read firefox can crash on a empty url, but i assume its fixed long time ago. A wrong, unreachable or empty url should not crash on well programming. Think about countrys that blocks urls, adblocker, pihole and so on. I dont remember about what url i read.

Does the savemode revert all about:config settings? What does support.mozilla ask the browser that causes the crash? It know it seems to identify the Browser, but usual its done by useragent and no "internal" communication.

Then FF always crash on ebay.de search if you scroll or change settings while the page is not ready. Spyware is too blocked by Hardware, ebay may wait for some ad? But thats already on FF78 but on 115 it seems more often, this was not with FF 52. But some sites including ebay stops to work with FF52/78 so no choice.

Asked by chkamiga 1 year ago

Last reply by Wayne Mery 3 months ago

Extension installation doesn't work anymore

I can't install extensions anymore, when clicking on "install" button, the waiting icon keeps moving forever. I'm using firefox 115.20.0 esr 64 bit. Also tried in trouble… (read more)

I can't install extensions anymore, when clicking on "install" button, the waiting icon keeps moving forever. I'm using firefox 115.20.0 esr 64 bit. Also tried in troubleshooting mode, no change. I've tried several verified extensions, and many that used to work fine precedently.

Asked by t24 4 months ago

Last reply by markwarner22 4 months ago